I booked online the night before my stay. My pictures clearly show Brunswick Maryland. They have site set to auto switch to GEORGIA! WOULDN'T SWITCH ME OVER. Took my money and made me pay for a 2nd room. Awful service and I will never trust Holiday Inn again!
I drove south from the DC area and was getting tired by the time I got to Brunswick, GA. I pulled off the first exit that had a sign for several hotels. I checked several of them but settled on the Holiday Inn Express & Suites. It was fabulous. One year old property with walk in showers, comfortable beds, big tvs, comfortable furniture and a good climate control system. I will definitely stay there again.
Beware the scam that IHG and this Brunswick Holiday Inn Express are perpetrating on pet owners. When I called to make a reservation the reservation agent said my pet fees for our 2 small dogs would be waived because of the ‘emergency’ of Hurricane Isaias. Lo and behold we showed up exhausted after a long day of driving only to be met by an unfriendly desk attendant who was shocked to see our dogs and who said there was no record of them on the reservation and who promptly charged us a $100 pet fee. I said I would call the main reservation line to complain. She said I definitely should complain, which is funny because later while my companion was returning our luggage cart he heard the desk attendant siding with corporate while I was on hold demanding a $100 refund. I cycled through several people on the phone, none of whom would accept fault and none of whom would give me my $100 back - after being told the pet fees would be waived. Never again Holiday Inn Express. I liked your newer remodeling and looked forward to staying at your locations on this road trip but your service is bad and this was a straight up scam. I want my $100 back. Also here is a picture of plastic cutlery on our bed side table left by a prior guest!…
What a delight!! Weary, after a whirlwind trip to Florida, we never expected to have such an amazing experience at a Hilton Express! Brand new, clean, yummy sheets and towels, and a very comfortable bed- single Keurig in your room! Checked in by Regina, checked out by Monica, and served breakfast by Kelly — all sweet and very professional! Going south to Florida? Check this place out !!!!
The Holiday Inn Express chain – unlike it’s older sibling, the old Holiday Inn chain – is very consistent. You can count on a fairly standard experience with Holiday Inn Express. This property in Brunswick is very new, which is even better. It’s sharp, clean, and easily accessible from the interstate. This was a good find and, should we need a hotel in this area again, I would easily choose this one. It is worth noting that the front desk staff, particularly a gentleman by the name of Joe, were above and beyond helpful. Well done everybody!