I’ve travelled to at least 4 hotels this year. All had protocols in place for COVID (readily accesible hand sanitizer, plastic over remotes) not this place. Oh and no fresh towels. Staff is rude and combative.
This is a wonderful, safe and clean facility! Queyonna at the front desk was very efficient and helpful during checkout - I often travel with my dog and finding a safe and friendly place for a Senior isn't all that easy - this was just a great place for us to stop, rest, recharge, and continue our journey.
Extremely disappointed in the manger of this hotel and the staff. We always stay at LQ and we've never been treated so poorly as we were this stay. We stayed in room 204, our room was directly in front of a electrical closet. We notice upon entering the room there was a loud sound and then a long humming noise that followed.. this happened about every 2 mins.. all night long. We called the front desk two times that night believing the issue would surely be resolved. We were told the manager and owner would be contacted to address the issue. We didn't get any sleep the first night with this loud noise at the headboard of our bed every 2 minutes. I called the following day 5 times in total. The manger informed us she would come to our room and to address the issue. She never showed up, after two hours I call back and the phone just rings and rings. The following morning I call back to the front desk after thinking SURELY I'd hear from SOMEONE.. After telling the manager we hadn't been able to sleep for the last two nights she finally shows up to our room with the maintenance manager. Both came to our room without a mask on in the middle of this pandemic. She proceeds to tell me she doesn't hear anything, to which I played the video for her I recorded on my phone that I took to show the front desk people earlier. Then the sound happens has they are standing there and the maintenance manager informs me the sound is from the backup generator in his office. Her number one concern as she was talking to the maintenance manager Infront of me was she was going to be down a room if they gave us another one. We were finally given another room that wasn't not equivalently to what we had, but at this point I had zero sleep in two days and we had already loaded up all our things from the other room without any help from the hotel. Upon checking out I was told the manager took care of our room and there was no charge. Which I told the lady I was fine with paying for the 1 night at we could actually get some sleep. Then I received a email for the full bill including the nights we couldn't get any sleep NOR get anyone in this hotel to help us resolve the issue. I had the lady at the desk get the manager to call me. The manager seems to be a young girl without any customer service skills and proceeded to tell me she went back in our room at 10pm and couldn't hear anything and that the maintenance manager didn't know what he was talking about and she wasn't going to credit anything for our stay. She proceeded to tell me she was making this call on her day off, then she hung up in my face. I found it odd she never questioned the maintenance manager during the conversation we had in front of our room. I say all this to say choose another location to stay in Brunswick if you're staying there. The staff here don't communicate apparently and I've never been treated so poorly by a "manager" at a hotel. They have zero concern for their customer or COVID safety.…
New, lovely hotel but not kept clean. Vinyl plank flooring needs to be mopped and then vacuumed along the baseboards. Too much dirt there. Showers new but caulking turning pink which leads to mold - just need to clean it. Great staff, lots of hand sanitizer and decent Covid breakfast.
Stayed 2 nights and enjoyed the peace & quiet the hotel offered. The pool is not heated but the kids braved it. They have a basketball hoop, a small putting green & a large chess board. These small extras were a nice feature when trying to burn off the kids energy from our road trip. The room was simple but spacious and the beds were nice. We will definitely stay again on our next trip. The only disappointment was that they didn't refresh the towels or empty the trash cans after the 1st night. The front desk gave me additional towels when I asked though so that was helpful. But the room was rather cluttered with the used towels and takeout containers from our meals. I would also suggest larger trash cans in the rooms or a larger public can like the lobby cans on each floor.