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#1 of 3 hotels in Winter Park
Location
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Alfond Inn, voted one of the top hotels in Florida in the Conde Nast Traveler Reader's Choice Awards 6 consecutive years is a stylish luxury boutique hotel in Winter Park. A Preferred LVX Hotel that has a AAA Four Diamond Rating, The Alfond Inn features 112 guestrooms equipped with complimentary high speed wireless internet access, iPod docking stations and 55in flat screen televisions, as well as oversized workstations. The Inn also offers 10,000 square feet of meeting space, a gorgeous roof top pool, expansive fitness center and the award winning Hamilton's Kitchen, a full service restaurant with a Floridian-inspired menu.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Spanish, Portuguese
Location
300 E New England Ave, Winter Park, FL 32789-4426
The Alfond Inn
2,273 reviews
Getting there
Great for walkers
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Guests have called out The Alfond Inn for its sophisticated atmosphere and tastefully decorated spaces, often highlighting the hotel's clean, modern rooms and unique art. Its prime location near downtown Winter Park is a consistent plus, making it a hit for its proximity to local attractions.
While the hotel's cleanliness and overall ambiance earn rave reviews, some travelers question the value, pointing to unexpected fees and issues with amenities. Service experiences are mixed, with commendations for staff friendliness tempered by concerns about room service and responsiveness.
Location
Central
Atmosphere
Sophisticated
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
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If you are here on business or leisure, The Alfond Inn is wonderful. Highly recommend it, not only because my stay was so relaxing after 2 days filming but because profits from The Alfond Inn are allocated to help students at Rollins College. My room was clean. COVID clean. They seem to have new air filters too because never once did the room feel stuffy and it smelled fresh and clean every time I returned to the room. The bed was extremely comfortable (I felt like I was in a cocoon). They even had extra pillows and blankets if one needed more. Staff is professional and friendly. Everyone wears masks. At the bar- the space has been set up to keep distancing easier. Pool is wonderful. Long enough where you feel you can do some laps and there are plenty of towels available. I felt like I was on the set of Miami Vice or CSI Miami- the pool area was not your typical hotel pool. (Yes, I am dating myself). If you are in Winter Park, FL- stay at The Alfond Inn, it's worth it and you are helping students.
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse Martinez, General Manager at The Alfond Inn
Responded 20 Sept 2020
Dear kifissia1: Thank you for your kind review. We are so glad you enjoyed the amenities. We hope you will always stay with us when you are in the are. We thank you for being our guest.
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This hotel is like staying at your own private art museum. Every detail from the cleanliness to customer service to amenities is top notch; even more impressive in the current covid environment. Hamilton's Table; the onsite restaurant is also outstanding; both for dinner and brunch we had unforgettable food and some of the best waitstaff we have ever encountered. Would highly recommend both the hotel and restaurant, we were staying in a king balcony and the huge shower and very generous balcony with patio furniture were truly over the top. We will definitely return.
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Review collected in partnership with this hotel
Date of stay: June 2020
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jESSE MARTINEZ, Guest Services / Front Office at The Alfond Inn
Responded 11 June 2020
Dear TrevorIrion: We appreciate your kind observations of our Hotel and Hamilton's Kitchen. Thank you for being our guest and we hope you will return and bring your friends and family.
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Loved this unique hotel. Enjoyed the art gallery walls and decor. Beautifully maintained grounds and neighborhood. Felt very safe to walk to dinner, shopping and coffee. Appreciated the Julius Meinl espressos and Inspresso machine in the room. I used Expedia points for this room. I feel the location and public areas of hotel are worth it, but the room is not a $200 per night room. Hotel employees were masked and property appeared clean. Looking forward to enjoying the restaurant next time.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse Martinez, General Manager at The Alfond Inn
Responded 30 Sept 2020
Dear wheninroam05: Thank you for sharing your experience in Winter Park at The Alfond Inn. We appreciate your observations and hope to see you when you return to the area. Thank you for being our guest.
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I was very disappointed with my stay at The Alfond Inn. My first room was not clean. Upon pulling the blanket off, there was black stuff on the bed sheets. I notified the front desk who was going to send someone up with new sheets. An hour passed and I found damp towels, dust and other clues that the room was not thoroughly cleaned before I checked in. I called the front desk and had to request a new room, when I should have been offered to be immediately moved upon the first call. Then, I ordered grouper sandwich box from room service and asked for plain grouper as I have allergies to spices. 50 minutes later, a blackened grouper sandwich was delivered. I called back and was told it would be 1-1.5 hours to get me a new sandwich which was unacceptable. So I paid $40 for room service that was inedible. Upon check out when I was asked if I had a good stay, I said I wish I could say yes. Explained the issues from the room to not meeting cleanliness standards to an inedible room service meal...and was met with "Well, that's unfortunate." There was no offer to remove the meal from my folio nor any discount applied as a make good for my "unfortunate" stay.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse M, General Manager at The Alfond Inn
Responded 16 Jan 2020
Dear lsandano: I am so very sorry that your experience did not meet your expectations. We appreciate knowing where we need to improve. I can assure you each Department Manager will review this information with their team and provide additional training. We appreciate your patronage and always strive to provide above and beyond service. We hope you will give us another opportunity in the future.
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If you have any issues with your room, don’t expect them to be taken care of. I reported ants in my room on 3 separate occasions during my 3 night stay and they were still happily crawling along the nightstand upon my departure.
Bath robe hanging in the closet “clean” had someone’s blood all over. The hotel let it sit in my room the entire stay and never removed it. I’ve stayed at budget hotels in less developed countries that were 100x cleaner and more responsive to issues.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse Martinez, General Manager at The Alfond Inn
Responded 16 June 2021
Dear kyndradicarlo: We apologize for the experience you had as our guest. We have shared your feedback with our Management Team and your concerns are being addressed. We appreciate your patronage.
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This hotel is in a.prime location in.Winter Park near Rollins College and in walking distance of upscale restaurants and shopping. The lobby is clean and beautiful, and the hotel is full of interesting art. However, the rest of the experience was average.
When I checked in I found out that there would be no housekeeping service during my 3 night stay and that their restaurant wasn’t open. The “coffee in the lobby in the morning” comes out of a machine although there is supposed to be a wonderful restaurant in the building where, like most other upscale hotels offer, some quality coffee could easily be brewed and offered to patrons.
After seeing the beautiful lobby, I was surprised to find that the room was clean but badly in need of renovation. The furniture is dated and scratched, the carpet is dirty and the bathroom is on par with any Hampton Inn with a shower in a tub. I stayed on the courtyard side which has a very nice view, but the room had insufficient lighting and was too dark. The pillows and linens were better than most, but the soft spot in the middle of the mattress left me with a morning backache. The nice wall-mounted tv and the safe were the best in-room features. Also the AC was efficient, and the temperature in the room easily lowered to below 70 degrees.
The Alfond Inn is in a great area, but I expected that my room would be consistent with the surroundings. The charge with taxes was $277.50 per night with a $20 per night parking charge. Your car must be valet-parked. The price of the room is far above most other hotels in Orlando and way above what it’s worth.
Buyer beware until the rooms are consistent with the lobby and the wonderful art. Next time I will probably stay nearby and take an Uber if I want to go to Winter Park. The price was simply not consistent with the quality of the room.
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Date of stay: February 2021
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse Martinez, General Manager at The Alfond Inn
Responded 30 Mar 2021
Dear Sheri B: Thank you for your review. We appreciate your observations and knowing where we need to improve. Thank you for being our guest.
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It is a beautiful property that is dated and somewhat worn and needs to be refurbished. During the pandemic would have been an ideal time to refurbish the rooms and public areas. Re Amenities, bottled water or sanitized cups and pure water source in the exercise room would be appreciated, especially in a 4 Star Hotel. The quality brand coffee maker in the room did not work and the was no service available. Reception was professional and helpful, however there was no room service. This quality property needs and deserves attention.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse Martinez, General Manager at The Alfond Inn
Responded 16 June 2021
Dear 341mrw: Thank your for your review. We appreciate your sharing your thoughts and observations. Our Management Team will review your comments and these areas will be addressed. We will begin renovations in the near future and hope you will enjoy our new look.
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As requested, higher floor room was appreciated. However, our room was right next to the elevator so not only did we overhear all the chatter while guests waited for the elevator, we heard the intermittent music playing in that corridor (the speaker is closer to our room and music seeped in periodically). While our bathroom fan didn't work (do they work?) every time we showered the room filled with steam, which most likely led to our smoke detector going off, early in the morning. We had to move a chair to stand tall to remove it from the wall. When we presented the smoke detector to the front desk and relay the issues, the clerk was nice but dismayed at the unit not working and wondered why we would have removed it from the wall versus just letting the unit continue to sound a continuous alarm. No apologies, no fixes, but ensure if you stay here you request a room AWAY from the elevator lobby/speaker, working bathroom fan, newer smoke detector. For $300.00/night, these issues should not be occurring..
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse M, General Manager at The Alfond Inn
Responded 3 Feb 2020
Dear realisttraveler: We appreciate your observations and regret you were inconvenienced while you were our guest. We take all your comments to heart and will share them with our entire Management Team. It is always helpful to know where we can improve. Thank you for your patronage.
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The price of the hotel is purely based on location, because the rest of of the hotel amenities are average or below. Room service is not good, and the restaurant is average or below. Customer service is below average, but the arrogant attitude is consistent with the location. Only stay here for the location.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse Martinez, General Manager at The Alfond Inn
Responded 25 Feb 2020
Dear Juliecampbell2020: We regret you did not enjoy your time at The Alfond Inn at Rollins. I hope you had a chance to view all of our contemporary art collection or take a lovely walk in our courtyard garden. When you return perhaps you will enjoy our tree top pool or a leisurely evening by the fire pit. We always want to know where we can improve and we appreciate your observations. Thank you for being our guest.
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Our third visit. Each time I’ve said I’m not returning because it’s not clean. However, it is a convenient location for our purpose. Supposedly clean for COVID. I cleaned the room because of Covid and it was noticeably not any cleaner than usual. Blood splatter in the bathroom!! Maid service does not wear masks while cleaning rooms. Extremely disappointing! They should do better.
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Date of stay: March 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesse Martinez, General Manager at The Alfond Inn
Responded 30 Mar 2021
Dear E4406WAjamesh: Thank you for your observations. We appreciate knowing where we can improve. Thank you for your patronage.
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Altamonte Springs, Florida21 contributions1 helpful vote
Hello - Yes, the Hotel does have a generator. As to your other question: Orange County DOES NOT have designated evacuation zones. The county can/may still issue evacuation orders, but these orders will NOT refer to designated evacuation zones and instead will refer to geographic boundaries or landmarks.
Altamonte Springs, Florida21 contributions1 helpful vote
Good Morning! To your question yes, they have a limited number and I believe there is a $25 upgrade to secure a balcony. Some face the street and other face the beautiful courtyard. If you do not want to pay for the guarantee of a balcony, you can request through the property but again you may or may not receive one.
I hope this helps...
There are more places to choose from in the Winter Park area.
PRICE RANGE
AU$370 - AU$571 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaCentral FloridaWinter Park
NUMBER OF ROOMS
112
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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