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Really impressed by this hotel...the staff and service have been amazing. I am staying for four days for a work conference and the front desk staff texts me daily to make sure I’m enjoying my stay. My first night here after check in, there was a knock at my door. I open it to find a staff member, who proceeds to tell me I’m their special guest of the day and to please enjoy this gift compliments of the hotel (see photo). I’m thoroughly enjoying my stay and very appreciative of the personal attention and service I’ve received!!
Convenient to the interstate, great hotel, clean property, super friendly staff, and comfy beds. All this AND free happy hour drinks & snacks, and the free breakfast is better than other hotels that charge too much. Wide variety of breakfast choices and Chef Roscoe made the best egg white omelet - his homemade salsa was fantastic.
I’ve been sleeping and eating at the Embassy for years... and Bosco is always happy, always smiling and makes a fantastic breakfast. Bosco has been working here for 8 years and any employer would be lucky to have him on their staff.
Hotel offered courtesy van pick-up every half an hour had to call several times before van came. Front desk staff can use some customer service skills. When I checked in front desk staff saw it like a joke snarling at me. Under the Hilton brand it doesn't look good.
Review collected in partnership with Embassy Suites Hotels
Thank Merritt J
Response from Bob A, General Manager at Embassy Suites by Hilton West Palm Beach Central
Responded 6 days ago
Hello Merrit, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less …Morethan five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.