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Embassy Suites by Hilton West Palm Beach Central

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Embassy Suites by Hilton West Palm Beach Central
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1,051 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEW

The hotel was extremely clean and had a very friendly staff. The one thing I would change would be security for the parking lot at night. Not the greatest of surrounding area. It's very close to 95 and only a few minutes drive to West Palm Beach.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank matthewcQ5828OE
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. We look forward to the opportunity to welcome you back again soon and giving you another five star stay.

Lockwood, New York, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 14 September 2016

this is less than a mile from PBI , very convenient when you land late in evening, hotel had wonderful pleasant front desk employees, and every employee had smiles on their faces even though the place was full to overflowing! our room was extremely comfortable i almost wish we could have spent another night. breakfast was a bit hectic we...

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Helpful?
1Thank Doreen B
About Hotel's Favourite Review
Dustin K, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Thank you for staying with us! Can't wait to serve you again soon!

Philadelphia, Pennsylvania
Reviewed 1 week ago

This property is average all around. Breakfast was as cheap as it could be, yet still meet requirements. Beds are not comfortable. Wifi in the corner suites is extremely spotty. Service is not bad, but value is not great.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank AlanStachura
Management response:

Dear Alan, Thank you for your feedback. Please rest assured that an average experience is unacceptable to us. We strive to exceed the expectations of all of our guests. We are in the process of upgrading our wifi this year. As for the complimentary cooked to order breakfast we offer, we use all fresh food and ingredients, and regret that...

London
Reviewed 1 week ago

We came to Palm Beach to look at the university for my son and stayed here. Staff pleasant, rooms clean but the beds are very soft and if sharing, you roll into each other! Happy hour is friendly and servers ready to suggest a new drink! Breakfast very tasty and a nice variety of things. The pool at the time...

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Helpful?
Thank HappyMeLondon
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a...

Allentown
Reviewed 2 weeks ago

We have been staying at this hotel for many years and enjoy returning. The staff is extremely friendly and welcoming. The breakfast is great and so is the evening reception. The hotel location is easy access to Route 95. We highly recommend staying at this hotel.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Ranceb
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Ranceb, Thank you for your great review. We are glad that you and you enjoyed your stay and the location. We are proud of our staff for taking good care of you. We appreciate your business and look forward to your return.

Scottsdale, United States
Reviewed 3 weeks ago

I stayed in a corner suite with great views. Large bedroom, living room and small kitchen area.. Rooms are starting to get a little dingy and could use updating. Lighting is so low (bad bulbs) it is impossible to read.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank norwinl2017
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address...

Fayetteville, North Carolina
Reviewed 3 weeks ago via mobile

We were upgraded to a magnificent 15th floor view of the sunset, airport runway. But the bathroom pocket door didn't close, the coffee pot was broken and there were other issues my husband fixed. We were given points w/out asking because of the issues. The happy hour hospitality was goid thiugh, as well as the breakfast. We usually book Embassy...

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Helpful?
Thank Marcia S
Management response:

Dear Marcia S, Thank you for your feedback and recent business. We are so sorry to hear that your room was not in flawless working order when you arrived, but are glad to know the staff made it right for you. We hope you will consider returning in the near future, and look forward to welcoming you back. Best Regards,...

Alexandria, Virginia
Reviewed 3 weeks ago

Very pleased with the free shuttle service to City Place, which was very convenient. Very good breakfast. The corner suite we were in was huge. Disappointed, however, there were no paper towels or utensils in the kitchen.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank mareporter
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Mareporter, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.

Burlington, Vermont
Reviewed 4 weeks ago

Close to airport, car rentals, I-95, downtown WPB, very friendly and fun staff. Very clean hotel with nice quiet rooms. Price was a bit high, but in line with other area hotels. Great happy hour and breakfast was very good. In room coffee was really good too.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank slick70gto
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Thank you for your four star review. Our goal is to provide you with clean, comfortable rooms at a reasonable price. We take pride in being the best quality hotel that our customer love. Our deepest thanks for taking the time to share your comments. We would love to have the opportunity to have you return to have five star...

Wellington, Florida
Reviewed 4 weeks ago

There are nicer hotels in the area and I will reserve a room elsewhere next stay in west palm beach. Room was dirty and I was placed in a handicapped room without a mention of it upon checking in. They could do better

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Spopinoin
Management response:

Dear Spopinoin, Thank you for your feedback. Please accept my deepest apologies for the unacceptable room presentation and lackluster communication. We take your feedback very seriously, and will use it as a tool to improve our services. We hope you will reconsider, and give us another opportunity to exceed your expectations. Sincerely, Derek Shelly General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 

Additional Information about Embassy Suites by Hilton West Palm Beach Central

Address: 1601 Belvedere Road, West Palm Beach, FL 33406 (Formerly Crowne Plaza West Palm Beach)
Region: United States > Florida > West Palm Beach
Price Range: $199 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton West Palm Beach Central 3.5*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline and Expedia so you can book your Embassy Suites by Hilton West Palm Beach Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza
Embassy Suites By Hilton West Palm Beach Central Florida
Hotel Style:
#3 Business Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton West Palm Beach Central staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton West Palm Beach Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lock the bathroom door when you are in the shower!”
 of 5 bubbles 140TAMMYD, 11 Jan 2017 | Read review
“All rooms are equal”
 of 5 bubbles 2evelynr, 21 Dec 2016 | Read review
“We always go for the corner rooms”
 of 5 bubbles eb284, 12 Dec 2016 | Read review
“15th Floor, Wonderful City/Airport view”
 of 5 bubbles YellowJJ, 8 Nov 2016 | Read review
“The Embassy Suites on PGA Blvd is 10 times BETTER than this location!!”
 of 5 bubbles quietp, 10 Oct 2016 | Read review
5 of 5