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Sawgrass Grand Hotel

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994 Reviews from our TripAdvisor Community

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Showing 771: English reviews
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Reviewed yesterday NEWvia mobile

This hotel was great. I was there for business.The front desk agent Harold had no problems helping me out. If I need documents printed out or extra towels he made sure the job got done. The room was very comfortable. Didn't get to use the pool but it looked amazing. This will definitely be my new hotel.

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Helpful?
Thank marco n
Dunn, North Carolina
Reviewed 2 days ago NEW

Recently booked this property for weekend stay; upon arrival we were told our room would be available within 15-20mins. After sitting and waiting past the stated time. We inquired with Guest Svc Rep who could not provide a definite time. We asked if our stay could be adjusted due to our inconvenience Guest Services said we would need to contact...

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Thank cfree2017
Jacksonville, Florida
Reviewed 3 days ago NEW

Ok, I don't post reviews that often, but I had to for this hotel. The people need to know. Pros: The hotel was clean, Housekeeping staff was nice, and Pool area nice. Close proximity to Sawgrass Mills mall . Cons: TV/cable was jacked up. they have the TV called TCL Roku: There was no internet connection to us the Roku(...

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Helpful?
Thank flanativeson
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Thank you for sharing your feedback. It's unfortunate to hear you aren't completely satisfied with your recent stay, as we value providing all of our guests with a wonderful experience from beginning to end. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us...

A TripAdvisor Member
Miami, Florida
2 reviews
Reviewed 4 days ago NEWvia mobile

We found this hotel online and let me tell you what a find it was. The moment you walk into the hotel. You are hit with the most pleasant aroma I have ever smelled. It's so good I want it in my house. The service we encountered at the hotel was phenomenal. We had lots of requests that were all...

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Helpful?
Thank A TripAdvisor Member
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Thank you for the excellent rating! It's fantastic to hear you enjoyed your stay with us! We're delighted to hear you liked our spacious comfortable rooms and that our staff took such great care of you. It's pleasing to know we could accommodate you during your stay and that we left you with a wonderful impression. We will make sure...

Fort Lauderdale, Florida
Reviewed 5 days ago NEWvia mobile

My stay at sawgrass grand hotel was very enjoyable along with my wife. I was at the bar a lot, the customer service was outstanding especially the bartender Craig. He was out going and had a very positive energy.

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Helpful?
Thank stephanieee0315
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Thanks for the perfect review, Stephanie! We're delighted to hear that you had an amazing stay with us! It's wonderful that you had a great time at the bar! We're also very pleased that Craig provided you with outstanding service - that's what we like to hear! We'd love to have you back again soon to share another fantastic experience...

Reviewed 1 week ago via mobile

I have stayed at the hotel for a few weeks now. Everyone is very professional and accommodating. I really would like to the thank the bartender his name is Craig. He is always pleasant and professional. I am empress with how he is able to accommodate everyone at the same time. He is always friendly even though he is dealing...

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Helpful?
Thank Lisa L
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Thanks for the 5/5 review, Lisa! We're delighted to hear that you had an excellent stay with us! It's wonderful that our team provided you with professional and accommodating service - that's what we like to hear! We're also very pleased that Craig went above and beyond with his amazing service! We'd love to see you again soon for another...

Fort Lauderdale, Florida
Reviewed 1 week ago via mobile

I am at the hotel at least twice a month and it has always been a pleasure going to the bar and being served by Craig. Professional and able to hold a conversation while taking care of all guests at the bar. This man is an asset to the hotel.

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Helpful?
Thank diond638
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Thank you for the perfect rating! We are very pleased to hear about the wonderful experience that we were able to share with you! Providing fun and satisfying stays is always our highest priority! We hope you plan on staying with us again soon! We would love to share another great experience with you!

Atlanta, Georgia
Reviewed 1 week ago

We stayed here for 2 nights from a timeshare promotion. The rooms are spacious and clean. As a matter of fact, as soon as you walk in the hotel you are hit with an almost overwhelming "clean" smell! lol Harold at the front desk was awesome and very accommodating. All of the staff were warm and friendly. My only issue...

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Helpful?
1Thank JustDee12
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Thank you for the great rating! We are very pleased to hear about the great experience that you had with us! It is great to see that you enjoyed our spacious rooms and accommodating staff! We hope you plan on visiting again soon! We'd love to host you again!

Middleton, Massachusetts, Usa
Reviewed 1 week ago via mobile

Not sure why so many negative reviews. I got an incredible rate on Hotwire where other basic hotels where at least $50 more per night. The website clearly explained the $15 resort fee, which most S. FL properties seem entitled to charge. I got upgraded to 1 br suite at no charge. Since I read reviews, I brought small coffee...

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1Thank Mr H
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Thank you for the 4/5 rating, Mr. H! We're happy you had such a pleasant experience with us! It's wonderful you enjoyed comfortable rooms and prime location. That's what we like to see! We're thrilled you did some research about our amenities and features and packed accordingly to supplement what we may not offer. We look forward to seeing you...

Huntington Beach, California
Reviewed 1 week ago

Wow where to begin. First 2 rooms (heavy smoke stench, masked with heavy febreeze) 3rd room-missing one window shade, holes in shower curtain, holes in blanket, stained furniture, microwave broken. Lobby-blasted dance music all day/night Cigarettes littered entire area by back entrance No pride here

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Helpful?
Thank debidraper
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Dear Guest, we appreciate your feedback. We're disheartened to hear about the problems you encountered during your stay with us. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. Your happiness and satisfaction are very important to us and we'll be addressing your concerns with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Sawgrass Grand Hotel

Address: 3003 N University Dr, Sunrise, FL 33322-1610 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
Region: United States > Florida > Broward County > Sunrise
Price Range: $128 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sawgrass Grand Hotel 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn
Sawgrass Grand Hotel Sunrise, Florida
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Questions & Answers

Here's what travellers have asked, with answers from Sawgrass Grand Hotel staff and other travellers.
41 questions
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Questions? Get answers from Sawgrass Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay on 2-4th floor main building.”
 of 5 bubbles flanativeson, 20 Mar 2017 | Read review
“another hotel”
 of 5 bubbles debidraper, 13 Mar 2017 | Read review
“Check Expedia for the best rate, it saved $50 and the front desk bumped me up to a suite.”
 of 5 bubbles 552nadia, 1 Mar 2017 | Read review
“Don't any room at this hotel.”
 of 5 bubbles Stacy411, 24 Feb 2017 | Read review
“Do not stay here”
 of 5 bubbles Pathannn, 23 Feb 2017 | Read review
5 of 5