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Quality Inn Outlet Mall

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283 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

We stayed for 3 nights at this hotel. The staff was very friendly and helpful. The rooms have been remodeled (especially the floors, which was a concern for me when I read a review). The rooms were cleaned and well taken care of daily; when we returned we had clean towels, bed made and room cleaned (s/o to Sonny). There...

Thank Demetria S
Reviewed 4 days ago via mobile

Compared to other hotels this hotel had an affordable rate and high reviews. Although the initial appearance is outdated the rooms are a different story. The rooms appear to have been remodeled, beautiful and comfortable. There is no carpet in the rooms which makes them feel clean. Customer service was great. They offered a free breakfast and brownies in the...

1Thank jessjj55
About Hotel's Favourite Review
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you so much for your kind word It truly keep our employee motivated that each guest notice & care.

Flagstaff, Arizona
Reviewed 3 days ago NEW

I travel quite often and it's refreshing to find a place that genuinely cares about your stay and comfort. Sharon who was my room attendant was always with a smile and ready to assist. Karina who's smile and welcoming demeanor was a wonderful way to start my day when I would go for breakfast, she knew and took care of...

Thank Karyna S
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you so much for your kind words & hope to see you back to this beautiful city.

London, United Kingdom
Reviewed 5 days ago NEW

Great experience. Remodelled rooms. Carpets have been replaced and new TV’s. The place has really been touched up. Clean pool. Spacious room with WiFi, en-suite shower/bath, fridge, TV, electric kettle, iron, etc. Price included free breakfast; fried eggs, sausages, waffles, cereals, fresh fruits, yoghurts, all manner of hot and cold drinks. After this you are set for the day. Staff...

Thank Amrik K
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for your detailed review. It truly help future guest about our hotel.

Alexandria, Virginia
Reviewed 1 week ago via mobile

Late check-in; met by a very efficient woman at the front desk (Michelle). We discovered that our room was on the 2nd floor, there's no elevator, the hotel is full booked, and my elderly mother has to take the stairs. :( Michelle promised she'd let us know as soon as a first floor room was cleaned and available, which she...

Thank ellen a
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you so much for staying with us and we are extremely pleased that you had a wonderful stay at our hotel. Michelle and Karina are absolutely wonderful and enjoy taking care of guest. Hope to see you back soon to this beautiful city.

Linden, Michigan
Reviewed 2 weeks ago

We were very impressed with the friendliness of the staff and appreciated the newly remodeled rooms. It can be challenging to find a pet friendly hotel and this one worked perfectly. The hotel is convenient to St. Augustine, plus the outlet malls.

Thank mifan011
vacations_0723, General Manager at Quality Inn Outlet Mall, responded to this review

Thank you for staying with us and we stive on customer service. We feel each customer should feel welcomed into our home(hotel). We are glad you loved our newly decorated and renovated rooms.

Reviewed 2 weeks ago

Great breakfast. All items were available and hot. Pancake machine was surprisingly a touch of a button, which I have not seen anywhere else i have stayed. The waffles are a treat too as you can make four individual rather that having to make one huge one. There is Karina too, who always seems to be here when we stay...

Thank Jim W
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Karina is amazing & her bubbly personality bring a smile to everyone faces. She is a wonderful breakfast bar attendee that goes above & beyond to make sure each guest feels welcomed. Thank you for your wonderful words.

Reviewed 3 weeks ago via mobile

Erika was at the front desk when we arrived (late afternoon) and took the time to answer our questions and to make our stay pleasant. We were 2 couples. The room was clean, the beds comfortable. There is a pool but we didn't use it. Breakfast included toasts, muffins, cinnamon rolls, pancakes, waffles, cereals, sausage patties, scrambled egg patties, coffee,...

Thank Denyse P
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you so much for staying with us and your detailed review. It truly helps out hotel & other guest interested in coming & staying with us. We truly appreciate it.

Cornwall, Ontario, Canada
Reviewed 3 weeks ago

Good location (near outlets), very friendly staff, breakfast is very ordinary (you get what you pay for), BIG THANKS to Rachel and Karina, both were very nice, helpfull and always smiling. This hotel offers good quality/price.

Thank ricliz
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for staying with us and truly appreciate your business and yes Karina and Rachel are wonderful. We are centrally located 5 min away of World Golf Village and Historic District & next door to two outlet malls.

Reviewed 3 weeks ago

This hotel is located approx. 9 miles from the Florida Amphitheater, where we attended a concert. All we needed was a nice quiet hotel to relax and get a good night's sleep before heading back home. We were not disappointed. The room had recently been renovated, and was extremely clean and very quiet. The beds were comfortable, and the breakfast...

Thank Monami3
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for staying with us and yes there is so much to see and do in St. Augustine and Amphitheater is a wonderful part of it with amazing concerts almost every weekend. We are glad you had a wonderful stay and we look forward to seeing you back to this beautiful city.

105 photos of this hotel

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All Traveller Photos (35)
Room/Suite (15)
Bathroom (6)
Hotel & Grounds (7)
Pool/Beach Area (1)
Dining (2)
Other (4)

Management photos: Courtesy of the property manager

All Management Photos (70)
Hotel & Grounds (32)
Pool/Beach Area (4)
Dining (6)
Room/Suite (16)
Bathroom (1)
Other (11)


  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come stay at the Quality Inn outlet mall & get a feel for the old city charm, breathtaking beaches, historic sites, Outlet Mall & World golf Village. This hotel strives on Customer Service and has all the features & amenities you are looking for. Our hotel is centrally located within 5 to 10 minutes from St. Augustine attractions including Historic Downtown St. Augustine, The Fountain of Youth, Flager College, Ponce De Leon Bike trail, St. Augustine Alligator Farm, World Golf Village, St.John County Convention Center. Anastasia State Park, Outlet Mall. St.Augustine is an unforgettable place & you can easily experience all the "ancient city" has to offer at the Quality Inn Outlet Mall located next to 300 Outlet Mall Stores and I-95. This hotel is located in St. Augustine and is 5 miles from the historic District. ... more   less 

Additional Information about Quality Inn Outlet Mall

Address: 2310 State Road 16 & I-95, St. Augustine, FL 32084 (Formerly Quality Inn Saint Augustine)
Region: United States > Florida > St. Augustine
Price Range: $109 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Outlet Mall 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Saint Augustine Holiday Inn
Holiday Inn Saint Augustine
Hotel Style:
#6 Best Value Hotel in St. Augustine
#14 Business Hotel in St. Augustine
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Outlet Mall staff and other travellers.
1 question
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Tallahassee, Florida

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Questions? Get answers from Quality Inn Outlet Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The first floor just unload to room”
karynas2013, 21 Apr 2017 | Read review
“all rooms are good and quiet”
amrikk, 19 Apr 2017 | Read review
“I like 1st floor as it is easy for loading and unloading car.”
O1408XYjimw, 4 Apr 2017 | Read review
“Good quality/price”
ricliz, 3 Apr 2017 | Read review
“No elevator, so ask for ground-floor room if needed.”
indianahomeguy, 5 Mar 2017 | Read review
5 of 5