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This is the first negative review we have ever given. Hopefully this helps. We are definitely fans of the Autograph Collection. The location of the hotel was great. The staff were professional, friendly, and helpful. The hotel is beautiful. We enjoyed the surrounding shops and...More
Thank Dawn G
Response from Sandy0330, Front Desk Supervisor at Casa Monica Resort & Spa, Autograph CollectionResponded yesterday
Dear Needs to be updated,
I am pleased to hear that you felt the location of the Casa Monica was great and the service you received was professional, friendly and helpful. I do apologize for your experience with the a/c and the hallway carpeting. We...More
Stayed here on points for a long weekend with family. Cool vibe to the place that comes with an Autograph property. Staff at all levels were very pleasant and good at their jobs. Asked for towels at the front desk one night and housekeeping was...More
We stayed for 5 nights at this beautiful hotel and we really enjoyed our stay! They welcomed us with Sangrias which won the first impression rose! The room is big & beautiful and bed is super comfortable! I’m a very light sleeper and I slept...More
Again at a marriottt, why can't they call you when there is a problem so you have not unloaded and parked car. They are po!it's but when it's your second hotel in less than a week when something goes wrong it rd Ames a bit...More
Thank carol j
Response from Gerard R, Front Office Manager at Casa Monica Resort & Spa, Autograph CollectionResponded 1 week ago
Thank you for your response. We sincerely apologize for the welcome you had and issues pertaining to your room. I am happy we were able to accommodate you with a room considering the confusion at check in. We always appreciate your feedback so...More
My wife and I had an impromptu visit to St. Augustine to celebrate extraordinary medical news. The hotel was great. Grand and classic. The room service was delicious. However, this was all exceeded by the staff. Most specifically, Allie (the concierge) was one of the...More
If what is occurring at Casa Monica was taken seriously you would not be charging over $300 for a room of lower standards than a Holiday Inn which is $99. Room 202 is completely a slap in the face to the people that have... More
If what is occurring at Casa Monica was taken seriously you would not be charging over $300 for a room of lower standards than a Holiday Inn which is $99. Room 202 is completely a slap in the face to the people that have pre-paid for a room. Take time and go into this room and look around, if you are satisfied then you need be replaced! It may have been a big room before the elevator was installed and took up all the space. Monthly all glass tops should be removed and cleaned under, monthly! The installation of a vent in the bathroom should be done immediately! I would guess any low costing Hotel/Motel have vent in baths to prevent moisture from getting into the living area!
The wedding we attended was wonderful, however, staying in the room we were assigned at the Casa Monica was not!!!
I have written to the Board of Professional regulation regarding this as I feel what we received as your guest was totally out of line for what we received.
Have you gone up to the room my daughter and family stayed in to see the large black mould growing from the bath ceiling??? Room 455! Let me know after you check this out but I hope the BPR gets to it first.
If I sound upset it is because I am! We spent $317.97 on a luncheon, $85.42 on a breakfast for two plus the outrageous charge for a cracker box room like 202.
James C. Blake
10417 Gulf Beach Highway
Pensacola, FL 32507-9115
Response from Sandy0330 | Property representative |
As a guest of Casa Monica, you do have access to this private members only beach club located on Vilano Beach. We have a daily resort fee which includes access to the full service club, 2 welcome sangrias, internet and water.