We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Stopped in while attending the Salt Life Festival and St Patty’s Day. Nice view from the outside penthouse bar but very crowded. Crab cakes were rather average and the same with the hummus. Had a few rum drinks which were ok.
An attractive historic building located in the center of town. It was conveniently located for the things we wanted to do. Easy walk to some very nice restaurants, the trolley and the shops at St George Street. The hotel is nicely decorated in period style....More
I have been visiting St Augustine for over 15 year and stayed over in the city many times! All types of hotels. I have always admired the Casa Monica from afar, thinking it was too expensive and ritzy for our taste. Well, recently, a medical...More
2 Thank Anne S
Response from Gerard R, Front Office Manager at Casa Monica Resort & Spa, Autograph CollectionResponded 1 week ago
Thank you for choosing to stay at the Casa Monica Resort & Spa, Autograph Collection and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting...More
Before I begin let me say I’m a dog LOVER. Have two Labs presently that my children contend are the favorite children! I won’t deny that could be true. I don’t travel with my dogs as I realize that not everyone feels like I do....More
Casa Monica is a historic hotel in the perfect location. It's close to everything in the historic district of St. Augustine. The employees were courteous, polite, and extremely helpful. The public areas of the hotel are beautiful The food and service in the restaurant were...More
1 Thank leere2016
Response from Sandy K, Front Office Manager at Casa Monica Resort & Spa, Autograph CollectionResponded 1 week ago
We are thrilled to hear that our team at The Casa Monica was was extremely helpful, considerate and polite and the Restaurant was excellent. We value your suggestions and appreciate the time you took in writing this review. We have received a brand...More
Response from ARodriguezP | Reviewed this property |
Ok! Let me start by stating that I realize that you've had issues with your individual experience at the Casa Monica and that those issues are something you should've handled directly with hotel management while you were... More
Ok! Let me start by stating that I realize that you've had issues with your individual experience at the Casa Monica and that those issues are something you should've handled directly with hotel management while you were there. That being said I also don't think the Trip Advisor questions forum is the right place for your rants, especially if you've not given management an opportunity to review your complaints. This section of the Trip Advisor site is for those people who have questions about a future stay, it's a way to inform themselves or clear up doubts when planning their trip and not the section for venting your frustrations or airing your complaints. You can always review the property and give it your rating based on your experiences.
Now it would not feel right if I didn't give my personal impression of the Casa Monica so here goes...we enjoyed the most amazing stay on the night of December 17,our room was a suite so incredibly spacious and very clean. All staff members we came into contact with were quite helpful and friendly in the most professional way. We found the hotel property itself to be beautiful with an incredibly enchanting architecture and nice interior design as well. The hotel's location in the center of Saint Augustine's historic area could not have been better!
I feel for you but our experience at the Casa Monica was apparently diametrically opposed to yours,and I will definitely consider staying there again on any future stays in our nation's oldest city!
Response from Sandy0330 | Property representative |
As a guest of Casa Monica, you do have access to this private members only beach club located on Vilano Beach. We have a daily resort fee which includes access to the full service club, 2 welcome sangrias, internet and water.