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Casa Monica Resort & Spa, Autograph Collection

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Traveller (762)
Room & Suite (607)
Dining (137)
Certificate of Excellence

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Certificate of Excellence
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There are no hotels in St. Augustine, Florida quite like Casa Monica Resort & Spa, Autograph Collection. Its majestic history greets you at the door and then draws you in with promises of a storied past and secrets to uncover in every detail—from the Moroccan frescos and ornate chandeliers to the exquisite tapestries that line the walls.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Electric Vehicle Charging Station
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Historic Hotel
HOTEL CLASS
Hotel links
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2,062Reviews
1,619Photos
22Q+A
100Room tips
Traveller rating
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Popular mentions
First off, the room was not clean/bathroom. Was up all night with a couple arguing next door. The adjoining door was terrible- you could hear EVERYTHING! My drink at the bar was Not Chambord , it was a crappy blackberry sauce. C'mon for 10 bucks a drink give me the real thing.
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Response from BarbaraC6259, Front Desk Supervisor at Casa Monica Resort & Spa, Autograph Collection
Responded 4 days ago
Dear So Disappointed, Thank you for taking the opportunity to tell us about your experience.We do sincerely apologize for not meeting your expectations as this was a special occasion for you. As hospitality professionals, it is our number one goal to ensure all of our guest have a memorable experience when they visit us. Therefore, our F&B team sends their apologies as well. We have noted your comments in regards to the value and quality of the room. With the hotel being one of the oldest hotels in the country, we do at times find opportunities in the physical building that may need our attention.However, we are grateful for our guest voice, as it give us the opportunity to perfect our craft of service; as we know and understand exactly what and how we need to improve. Thank you once again.
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This is the most laughable and embarrassing experience I’ve EVER HAD at a hotel....and I’ve stayed at the motel 8. So catch this...my fiancé took me here for my 27th birthday since it was my life long dream for me to stay the night here. Firstly, he calls a few days prior to
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Response from BarbaraC6259, Front Desk Supervisor at Casa Monica Resort & Spa, Autograph Collection
Responded 5 days ago
Dear Most Laughable, Thank you for sharing your experience.We do sincerely apologize for not meeting your expectations. As I read your experience, that is definitely not the stellar service we strive so hard to give and maintain. I would love to speak with you personally in more detail in regards to your reservation details. As far as calling ahead of time to request an early check in, that is normally not confirmed until day of arrival, or sometimes not even then. Early check in's are strictly based on availability. I do apologize this was not communicated to you properly. However, I am always grateful for our guest voice as this helps us to understand exactly what and how we need to improve to become better at perfecting our craft of service. Please, feel free to contact me at the hotel so that we can further discuss your visit. I look forward to hearing from you soon. Once again thank you for sharing your experience.
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Book a room in the heart of St. Augustine in a historical hotel. Walking distance to shops and restaurants. Just a block from the waterfront and where the horse drawn carriages pick up passengers. Can't beat the character of this hotel.
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+1
This hotel's location is excellent. Check in was ok, we were never called to check in. Hotel is old but beautifully placed. Was extremely full over the weekend. Room was comfortable, we had the Ponce de Leon suite, and it is 3 stories. So if you dont like stairs dont book
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What a great hotel! This Autograph Marriott is what one should expect when staying at an Autograph. Beautiful decor, tremendous service, kind people. I actually got a call from the concierge the day before our stay asking if he could assist me in anyway. The hotel is a bit
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View from top floor of Ponce De Leon suite
Photo provided by managementCasa Monica Resort & Spa, Autograph Collection
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Photo provided by managementCasa Monica Resort & Spa, Autograph Collection
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Our restaurant Costa Brava, is business casual. Our lounge is completely casual. Men are not required to wear long trousers.
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I think that 2 chairs and an umbrella were $10 per day, it was very reasonable.
2 votes
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Ok! Let me start by stating that I realize that you've had issues with your individual experience at the Casa Monica and that those issues are something you should've handled directly with hotel management while you were there. That being said I also don't think the Trip Advisor questions forum is the right place for your rants, especially if you've not given management an opportunity to review your complaints. This section of the Trip Advisor site is for those people who have questions about a future stay, it's a way to inform themselves or clear up doubts when planning their trip and not the section for venting your frustrations or airing your complaints. You can always review the property and give it your rating based on your experiences. Now it would not feel right if I didn't give my personal impression of the Casa Monica so here goes...we enjoyed the most amazing stay on the night of December 17,our room was a suite so incredibly spacious and very clean. All staff members we came into contact with were quite helpful and friendly in the most professional way. We found the hotel property itself to be beautiful with an incredibly enchanting architecture and nice interior design as well. The hotel's location in the center of Saint Augustine's historic area could not have been better! I feel for you but our experience at the Casa Monica was apparently diametrically opposed to yours,and I will definitely consider staying there again on any future stays in our nation's oldest city!
1 vote
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As a guest of Casa Monica, you do have access to this private members only beach club located on Vilano Beach. We have a daily resort fee which includes access to the full service club, 2 welcome sangrias, internet and water.
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The Casa Monica has music for Sunday brunch as well as Friday and Saturday evenings.
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"Higher floor away from the elevator."
"Overlooking the pool"
"Get a top floor so you can see the old city better."
"ask for rooms with real windows as pictured on their website"
"rooms overlooking the street are the best mine overlooked the pool."
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PRICE RANGE
USD 245 - USD 531 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa monica, autograph collection hotel saint augustinecasa monica saint augustinecasa monica st augustinehotel casa monicacasa monica hotel
FORMERLY KNOWN AS
Casa Monica, Autograph Collection
LOCATION
United StatesFloridaSt. Augustine
NUMBER OF ROOMS
138
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