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Comfort Suites Downtown

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Comfort Suites Downtown
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400 Reviews from our TripAdvisor Community

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Erie, Pennsylvania
Reviewed 3 days ago NEW

Good location. Bed was comfortable. Check in was easy. Breakfast stale and not replenished. The shower!!! We ran the water forever and still no hot water. Decided in the morning that we would discuss the hot water and maybe stay another night. The desk clerk says that "She can guarantee we will have hot water on the 1st or 2nd...

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Helpful?
Thank office0729
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Newark, Delaware
HOTEL’S FAVOURITE REVIEW
Reviewed 3 January 2017 via mobile

We stayed at this hotel for 3 nights just before Christmas. Having visited St. Augustine before, we always try to get a place close enough to walk to the historic area. This hotel is perfect for that. When we checked in, Kerry Ann, the front desk lady was super friendly and helpful. Our original room was on the first floor....

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1Thank Raxel7851
About Hotel's Favourite Review
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for giving us a 5 star review and recognizing Kerry Ann. We are very happy you had a great time. We look forward to your return. Kind Regards Robert Williamson. General Manager.

Cresson, Pennsylvania
Reviewed 2 weeks ago

Stayed here for a 2 night visit of the downtown historic district. Had king suite on first floor. Pool right outside our window and saw it was serviced daily, but saw no one in it this trip. Weather was cool (60s) and breezy. Room was clean. Bathroom and shower clean. Room had sofa, desk and office chair. Microwave, coffee and...

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Helpful?
Thank justtony1663
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write a review. We are very happy you enjoyed your stay. Thank you for taking the time to comment on the cleaning of the hotel and our pool We take pride in making sure the hotel is clean and tidy. We look forward to your return. Kind Regards Robert Williamson General Manager

Cary, North Carolina
Reviewed 3 weeks ago

I wanted to find a hotel within walking distance to Old Town. Comfort Suites Downtown was less than a 10 minute walk. We felt safe walking there in the evening and also during the early morning hours. Our room was spacious and modern BUT very noisy. The people next to us woke us up at 2:00 am and remained noisy...

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Helpful?
Thank IWork2TravelUSA
Comfortsuites32084A, Manager at Comfort Suites Downtown, responded to this review

Thank you for your review. I am very sorry the guests next door to you were noisy and did not respect the other guests. I am happy that they did eventually quiet down. Parking charges are a common practice in many hotels in St. Augustine and around the USA. We have 51 parking spots for our 51 rooms. We are...

Griffin, Georgia
Reviewed 4 weeks ago

The Good:::The hotel was Nice, clean and in a very good location. You can walk to Many places, the old city is an easy walk. The Trolly is in walking distance. The Bad::: They have a serious hot water issue, I had read this on a review so I called the Hotel two days before we left February 18, 2017...

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Helpful?
Thank DIANE J
Comfortsuites32084A, Manager at Comfort Suites Downtown, responded to this review

Thank you for your review. Our Blending valve was replaced the other day which mixes hot and cold water to prevent guests from burning themselves with hot water. The Blending valve has a default setting of 110F or 43.3C. The Hotel is also changing out certain shower taps to make sure they are all functioning correctly. If a shower tap...

Fort Lauderdale, United States
Reviewed 4 weeks ago

The location is great, great value, friendly service and very clean. It also has a small gym and a pool. You can walk almost everywhere from here. B&B's are nice but what you save pays for all of your meals.

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Helpful?
Thank Steven B
Comfortsuites32084A, Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write a review. We are very happy you enjoyed your stay. Kind Regards The Comfort Suites Management Team

New Smyrna Beach, Florida
Reviewed 4 weeks ago

Had a reservation but it was for wrong day. Lady at desk very unhelpful and apparently no manager available. While husband tried to sort it out I went to ladies room which was a disgusting mess. Decided to just go and get a room somewhere else, which we did and ended up at Best Western which was very nice.

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Helpful?
Thank English R
Comfortsuites32084A, Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write a review. I am very sorry to hear you had a reservation for a different day and the staff member was not able to help you to your expectations. I am very happy you were able to find a property that was able to assist. Thank you for letting the Front Desk...

Reviewed 7 February 2017 via mobile

This is an average inn. It looks like every other midrange chain hotel out there. The pool is small but you're down town. Overall, the amenities are fine but underwhelming. It's clean and quiet and conveniently located. Any where else this place​ might cost $100 a night. Not so in St. Augustine. In the "off season" we were charged $160...

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Helpful?
Thank Abraham S
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your review. We are very happy to hear you enjoyed your time with us. Our hotel will be renovated in May 2017. He hope you return and see the difference. Kind Regards Robert Williamson General Manager

Hanover, Canada
Reviewed 26 January 2017

This is a down market Comfort Suites. Rooms were adequate but nothing special, a good size and well equipped. Breakfast was as expected, adequate. Local gouges included $10 for outside parking because"everyone else charges it". Lots of restaurants nearby and a short walk to "attractions". Some staff were very friendly and a few were NOT. Walls are thin (neighbors VERY...

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Helpful?
Thank DodgerBlue3
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your review. Parking charges are a common practice in many hotels in St. Augustine and around the USA. I would recommend that next time you book a hotel you should search for properties that offer FREE parking as an amenity if this is important to you. I am sorry that some staff were not friendly, but I...

MIAMI
Reviewed 8 January 2017

Decided to make St Augustine a stop over w/ the kids before ending our trip in Disney. Booked this hotel through my ChoiceHotels account, and found it close to Castille de San Marcos and A1A Ale House, two places that we wanted to show the kids. Check in was easy, place was clean and had a nice modern look to...

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Helpful?
Thank Ricardo R
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your review. I am very happy you enjoyed your time here with your family. We look forward to your return. Kind Regards Comfort Suites Managment Team.

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Amenities

Highlights
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Comfort Suites Downtown

Address: 42 San Marco Avenue, Saint Augustine, FL 32084
Region: United States > Florida > Saint Augustine
Price Range: $183 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Downtown 2.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Comfort Suites Downtown Hotel Saint Augustine
Downtown Comfort Suites
Comfort Suites Saint Augustine
Saint Augustine Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Downtown staff and other travellers.
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Panama City, Florida
7 months ago
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Miami, Florida
over a year ago
Miami, Florida
over a year ago

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Questions? Get answers from Comfort Suites Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Verify that you can get hot water.”
 of 5 bubbles office0729, 20 Mar 2017 | Read review
“All rooms are the same.”
 of 5 bubbles DodgerBlue3, 25 Jan 2017 | Read review
“3rd floor seemed quiet”
 of 5 bubbles mbanksafwonline, 16 Dec 2016 | Read review
“Top Floor away from ice machine, elevator and at the end of the hallway.”
 of 5 bubbles Poeco, 15 Dec 2016 | Read review
“Ask for room with balcony”
 of 5 bubbles sam55TaylorsvilleNc, 2 Oct 2016 | Read review
5 of 5