A group of 4 friends stayed in one of the two bedroom condo style rooms on the property. It was very clean, spacious, and comfortable! The outside deck was really nice as well, much larger than I imagined. The hotel was right on the beach so very convenient. 2 Chairs and an umbrella were included with our package. The employees were all very friendly and helpful, including the people working so hard right on the beach. We had a wonderful relaxing stay.
The two bedroom rooms are massive and great for families. The balconies are equally massive and most have great views of the ocean or the inter coastal. The kitchen had everything you need except an oven which is kind of a drag. The staff is pleasant and helpful. The pools are great. Downsides are the valet parking especially for families on the go. It’s just irritating to call for your car every time you want to leave. The room cleaning or lack there of due to the ‘rona can be irritating as well. Which others have mentioned below. While the hotel does promptly provide cleaning supplies it can be hard for larger families to keep the place decent for a week. Also beware the “partial ocean view” rooms (see pic). If you want a full ocean view make sure you book it.
The hotel is well located but needs renovation. The staff was friendly. The restaurant has not enough offering if you plan to stay there more than two nights, I will be back with the family during the summer.
We are staying here with two toddlers and trying to be very clean but it’s so hard because we are at the beach and sand still gets everywhere. We booked through a third party and were unaware of cleaning protocols which is that your room will not be cleaned for 7 days. We are staying here exactly 7 days. We were given a letter upon arrival that this was the protocol and by then it was too late to book elsewhere. There is no option to do a cleaning upon request or to pay for a cleaning. Instead all that they can do is leave a dirty mop and vacuum in your room (see photo). Also, if your sheets need to be changed because of you know, sand.. you are totally SOL. To make matters worse we found a nasty toenail in the bathtub when we arrived so we know it was not that clean to begin with... We had the option to pay $300 more total for the 7 days for an Airbnb in the same hotel that was a privately owned condo and would have been ocean front instead of just ocean view. We only booked the hotel because we thought there would be cleaning services. Now I regret this decision. Also, the resort fee states that 1 drink per person would be included per day. I called in before I booked and asked if everything included in the resort fee description was still accurate with covid. They confirmed yes that was the case. Upon arrival we found out that you can only go to a 4-5pm happy hour in the lobby (not very covid friendly) and not the option listed in the description. Also, very bad timing for those with families. Overall, staff was excellent and kind but cost cutting measures put in place by owners/management like the two above has made our experience not so great and we wish we would have just booked a condo. …
This review for bar only-James best bartender ever! Also so genuinely kind and his old fashion drinks the best ever! Thanks James—also wait staff Kelli and Ian also awesome!👍The outdoor tiki bar and the restaurant bar when James is bartending is the best! He really cares about all the guests!
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