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Extended Stay America - Pensacola - University Mall

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Traveller (2)
Room & Suite (3)
Dining (1)
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Overview
  • Excellent28%
  • Very good35%
  • Average12%
  • Poor8%
  • Terrible17%
Travellers talk about
“granola bars”(4 reviews)
“enjoyed my stay”(2 reviews)
“tafaria”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Additional information
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Offers from Extended Stay America - Pensacola - University Mall
Special Offer: Save up to 10% TODAY!
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (56)
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1 - 5 of 55 reviews
Reviewed 2 weeks ago via mobile

Bed was smaller then what was advertised on website felt like I was sleeping in a twin size bed... floors need new carpet are a better cleaning then they had... second floor has a horrible smell like something has died... breakfast needs a better selection......More

Thank Colestay
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 2 weeks ago

Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you...More

Reviewed 12 May 2018 via mobile

I dont see the need to not feel safe at this property, there was no safety deposit box in the room though.The room is clean and comfortable, alot of convenient places just across the street. The a/c and kitchen facilities works perfectly and the room...More

Thank timfenty
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 12 May 2018

It was our pleasure having you as our guest at Extended Stay America. We are delighted to read you enjoyed your room and the outstanding service provided by our staff. Your feedback is appreciated as it will help us improve our facilities moving forward. Thank...More

Reviewed 18 March 2018

I booked and pre-paid for this location based on their internet pictures and how I know the one in my home town to be. After checking in I knew, even though I would lose my pre-paid booking, that I could not stay there. I drove...More

3  Thank Marc H
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 19 March 2018

Marc, thanks for being our guest. We are sorry for the cleanliness issues you had while here and regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we...More

Reviewed 8 March 2018

While I was there they had about 4 days with no hot water, we had to heat our water on the stove. They never have enough clean towels. Some of the staff are barely professional. The furniture is kind of scratched up and a maid...More

Thank Steve M
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 9 March 2018

Steve, thank you for staying at our hotel. We are happy to know you liked some of the services we offered and that you had an overall pleasant stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concern...More

Reviewed 6 March 2018 via mobile

The hotel has people hanging around outside not feeling safe. The night staff considered of 1 person. Front door left opened all night. Was there only 2 nights but no housekeeping we had no towels I had to ask for wash clothes needed a extra...More

1  Thank Lori O
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 6 March 2018

Lori, please accept our apologies for the problems you and your family encountered. Being an extended stay, our housekeeping is done on a weekly basis to respect the privacy of our guests, offering minimal disturbance to their home-like stay and at a minimal fee. We...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 73 - USD 155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
USD 73 - USD 155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (2)
Room & Suite (3)
Dining (1)
Questions & Answers
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Ryan M
8 April 2017|
Answer
Response from Bruce W | Reviewed this property |
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with... More
2
Votes
Beverly G
7 March 2017|
Answer
Response from Bruce W | Reviewed this property |
As I remember it is $25 per day per pet. Up to 2 pets are allowed.
0
Votes
Room Tips
"Demand A 3rd Floor Room! Traffic is heavy on FL 1 and Noise is heavy on FL 2"
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"3rd floor for quiet rooms"
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"we liked the third floor whats really cool is that the windows open all the way for that good pensacola..."
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"Breakfast is hardly continental."
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