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Let’s see where can I start ok let’s start at my reservation was canceled because I had the same last name as another customer the did not refund my money but gave it to the other guy who just has the same last name as...More
I stayed here with my son as I was dropping him off at college. The woman at the front desk could not possibly have been more professional and courteous, and the room was great. Clean, well-equipped, comfortable, and it even smelled nice in there! 10/10...More
Thank Anne C
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 21 August 2018
Anne, thank you for the wonderful review of Extended Stay America. We are delighted to read you loved our courteous front desk service and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit.
Horrible experience. We were woken up at 7 am with pounding on the wall of them doing construction in the room next door. After this, my husband went to take a shower and no water would come out! Overall, a horrible one night stay, do...More
Thank Lesley E
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 2 days ago
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have...More
I thought I would try Extended Stay America for the first time and you know what they say about making a first impression?
Based on my first impression I will NEVER stay and another Extended Stay America again and I will never recommend it to...More
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 5 days ago
Thank you for sharing your feedback about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our housekeeping team to see where we dropped...More
On arrival we were directed to a room that was not cleaned. Towels on the floor, bed unmade. After going back to lady on the desk we were given another room. Hallways very dirty with spilled food etc on the carpet. We asked for ice...More
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 1 week ago
Thank you for evaluating your visit at our hotel. Although you had a pleasant stay, we apologize for the inconvenience you had with your room at the time of check-in. Also, we are sorry for the dissatisfaction you had with our breakfast offerings. Your feedback...More
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with... More
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with many businesses and restaurants within walking distance. We also found the location to be fairly quiet And, yes, they have three floors of rooms, so I'm sure you can ask for an upper floor away from elevators and vending machines for the most quiet possible.