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MainStay Suites Pensacola

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220 Reviews from our TripAdvisor Community

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There are newer reviews for MainStay Suites Pensacola
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Showing 218: English reviews
Reviewed 25 August 2016

Simply the most pleasant extended hotel stay I have ever experienced. Below was my letter to the General Manager of the MainStay Suites in Pensacola, FL Dear Julia, Thank you very much. As you can see, I had an extended stay with your hotel. I would like to thank you, your staff, and your housekeeping staff for impeccable service and...

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Helpful?
Thank Andre T
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Our staff enjoys taking care of all of our guests, but it is a distinct pleasure having men and women who protect our country stay with us. Thank you for your service. I appreciate your taking the time to complement our staff. They are very special, and they very much enjoy being recognized. We are so glad that you chose...

The Villages, Florida
Reviewed 24 August 2016 via mobile

Wow! What a find! More like an efficiency apartment, this place has a full kitchen, writing desk and sofa in front of the TV. The room was spacious, clean and well appointed. Every person on staff was not only friendly, professional and courteous but genuinely happy to serve us.

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Helpful?
Thank dndkrase
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are so happy to hear that you enjoyed your time with us. We do our best to listen to our guests’ feedback, and aim to please. We hope that now that you know that we are here, you will come back and visit us again.

Springfield
Reviewed 19 August 2016 via mobile

Stayed at this suite for over night only. We checked in very late and had no troubles. The workers at the front desk were very nice. Not a bad suite for the price, although I do not think I would stay here with a group as all the beds are in one room. Will return if needed for a couple...

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Helpful?
Thank cordem4073
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you for providing us with feedback; we appreciate it. Your remarks will help us improve. Also, it gives me the opportunity to let you know that we have other room types that may work better for you in the future; including two level Suites with two full bathrooms and two King beds. We hope that you will come see...

Reviewed 16 August 2016 via mobile

I could not be more pleased with the Mainstay! I stayed for 6 weeks and could not have been more comfortable! Right after check in i received a goody bag and a letter wishing me a nice stay which i thought was so nice! They come clean your room twice a week which was refreshing since i wasnt awoken to...

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Helpful?
Thank Alyssa L
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

It was a pleasure having you as a guest. We are so gratified that you were so comfortable. That is our main goal. Molly and (Meghan) (lol) appreciate you singling them out with praise. Please come back to see us in the future.

Texas
Reviewed 8 August 2016

After a rough start on our mini vacation to Pensacola Florida, I have to say that Mainstay Suites saved the day. The rooms were spacious, super clean and welcoming. Meghan and her staff were awesome. I would definitely give 10 stars if I could.

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Helpful?
Thank lewispeveto
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Leave it to Meghan to save the day. She was so pleased with your complement, and thanks you. Pensacola is a great place to vacation; we hope that you will come again. I particularly like Pensacola in the fall.

Alabama
Reviewed 22 July 2016

My Son in law was in Pensacola attending the MOS school. It was his daughters first birthday so we made the trip so he could celebrate her first birthday with her. A few minutes after we checked in the Head Housekeeper knocked on our door and she had a gift bag for my grand daughter for her birthday. This was...

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Helpful?
Thank Good4uAlabama
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are grateful that you chose to spend this special occasion with us. Our caring staff loves being a part of special moments, so they tried to enhance your experience. Please come again soon.

Prattville, Alabama
Reviewed 18 July 2016

I spent a week at MainStay Suites, it was a great value and close enough to get to the beach in about 15 minutes, They serve breakfast daily and the rooms have enough space that we didn't feel crowded with 6 people.

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Thank Mark R
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you for spending your vacation with us. We know people have high expectations for their hard earned vacations, and we enjoy being a part of it. I always tell people to come again in the fall. The weather is still beautiful (not quite so hot), it’s less crowded, and there are festivals most every weekend.

Midland, Texas
Reviewed 14 July 2016

Stayed one night at this hotel. The counters were dirty, the place smelled, I would not stay here again. Seems that this place needs an overhaul or new management. Not at all what I expected for the rate. We had the 2 King Suite with pullout couch, and literally this was the worst hotel I've ever stayed in.

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Thank bdavis790
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

On behalf of our whole staff, I am so sorry that you had anything but a great experience. We take guest feedback very seriously; not just when we read it in reviews after a guest has departed, but prefer the opportunity to correct anything that is not perfect while our guests are still in-house. We encourage all of our guests...

Reviewed 6 July 2016 via mobile

First time we stayed last month it was pretty nice went back this month they moved us twice roaches every where. .nasty i think sonce they have a kitchen it was just plain bug infested. .please check carpet refrigerator. .behind it on stove..it was also like it was never vacuumed

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Thank Soniawoods1
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We regret that you chose not to stay with us this time. Of course, all of our rooms are treated monthly for pests (and more often as needed), but we apologize.

Reviewed 23 June 2016 via mobile

My family and I stayed one night. Molly at the front desk was awesome on the phone super polite and kind to us and just an overall assert to the hotel. The room smelled a little like smoke but the bed was super comfy. The pool was clean and nice but the out door area needs work. With a little...

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Thank Angie W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome Home to MainStay Suites, Pensacola, Florida. All Suite types (Single King, Double, Penthouse, and Executive) feature fully equipped kitchens, free local calls, free high speed wireless internet, hot breakfast each morning in the gatehouse, sparkling pool with hot tub, fitness center, and the area's only in-room fireplaces. We are conveniently and centrally located near I-10 and I-110 at exit 13(Davis Highway); close to Univ. of West FL, West FL and Sacred Heart Hospitals, University, and Cordova Malls, and just minutes from Downtown, Pensacola Beaches, and Pensacola NAS and the Naval Aviation Museum. WE have Great Nightly and Extended Stay rates and are honored to offer special discounts for our heroes in the armed forces. Check us out on facebook at MainStay Suites Pensacola, Florida. ... more   less 

Additional Information about MainStay Suites Pensacola

Address: 7230 Plantation Rd, Pensacola, FL 32504-6334 (Formerly InnPlace Suites Pensacola)
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: $115 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Pensacola 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Mainstay Suites Pensacola, Fl Hotel Pensacola
Residence Inn Pensacola
Pensacola Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites Pensacola staff and other travellers.
8 questions
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Questions? Get answers from MainStay Suites Pensacola staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second Floor rooms usually larger.”
 of 5 bubbles 300andret, 25 Aug 2016 | Read review
“Excellent hot breakfast. mmmmmm good”
 of 5 bubbles lewispeveto, 7 Aug 2016 | Read review
“Room 121 has a great view of the pool”
 of 5 bubbles F240HYmarkr, 17 Jul 2016 | Read review
“we got the pet friendly suite with a full bedroom/bath downstairs and loft with full bathroom/bedroom ......great price”
 of 5 bubbles redtail592016, 17 May 2016 | Read review
“Great sized room! A full size kitchen was nice to have on our stay.”
 of 5 bubbles jenniferbF7281AG, 16 May 2016 | Read review
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