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Pensacola Grand Hotel

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433 Reviews from our TripAdvisor Community

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Showing 427: English reviews
Hattiesburg, Mississippi, United States
Reviewed 9 July 2015

This hotel is historic and lovely. Room service was excellent as was breakfast in the onsite restaurant. It is an old train depot, and the trains still go by and shake the whole building. I thought this added to the charm, but if you sleep lightly it may disturb you.

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Helpful?
Thank Jackie H
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the FIVE ***** STAR Review. We can't thank you enough and hope to see you again one day soon.

A TripAdvisor Member
Level Contributor
14 reviews
4 hotel reviews
2 helpful votes
Reviewed 9 July 2015 via mobile

The interior is a little outdated and old fashioned. But it is nice and clean. The we stayed in was huge. Plenty of space. But the wifi coverage is not impressive. Very unstable in our room, but it was stable in the lobby.

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Thank A TripAdvisor Member
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for staying with us. Thank you for your review as well. We understand how important WIFI is to our guests. We are in the process of upgrading it even further in just a few more days. Hopefully by the time you come back it will be lightning fast!

Fort Walton Beach, Florida
Reviewed 8 July 2015 via mobile

The Crowne Plaza was the perfect place to stay after McGuires annual prediction 5k. The room was comfy,nicely decorated,and very clean. The staff was friendly and very accomodating. I saw several reviews before booking about the noise from the train. You will hear the train, but it didn't bother me, it wasn't early when it came by. The location is...

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Helpful?
Thank Nancy B
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you. We love the proximity to McGuires and are so glad you stayed with us. We hope that you'll stay with us again next spring for the next McGuires run.

New Orleans, Louisiana
Reviewed 7 July 2015

The staff was so accommodating from the minute we got there. We had plenty of fresh towels, housekeeping was prompt, and the room was a dream. I have never felt compelled to write a review on any hotel, but my boyfriend and I had a wonderful long weekend here, thanks in large part to this hotel. We will definitely come...

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Helpful?
Thank ALopez525
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We are so blessed to have been the recipient of your first review. We're so glad you selected us to stay and that we exceeded your expectations. If it's not too much to ask, would you please come back soon? We'd be grateful x 2 !!!!

Reviewed 6 July 2015 via mobile

Very nice experience. Staff was pleasant and helpful. The room was great with an amazing view. We went to view the fireworks from Pensacola Beach. We dined at the restaurant for Dinner one night and it was great as well. Thanks for a great time

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1Thank Wilson W
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the stay and review. We believe that our location to downtown is a huge ++ and the proximity to the Fireworks is perfect. Please come back soon, we'd be honored to have you with us a second time.

Wichita, Kansas
Reviewed 1 July 2015

We had a corner room and the view was phenomenal!! It was a standard double queen and half of the room was windows. We could see the pool from our room and even across downtown Pensacola to the bay area. Very happy with the room and service. Housekeepers were friendly and even said "good morning" when passing in the halls....

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Thank A_VanAuken
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

From the Sunshine State to the Sunflower State we thank you for not only staying with us, but for your wonderful FIVE ***** STAR review....We thank you for your kind words about our staff too. Kansas is close enough that you should come back this winter and stay with us again.

Reviewed 1 July 2015 via mobile

This was a great hotel! Nice accommodations. The staff was a great help and they were super nice. Would recommend to anyone. My room had a great view! The beds were very comy and soft! My friends and I had a great time!

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Thank areesha r
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the kind words. We certainly hope to see you and one day in the very near future.

Myrtle Beach, United States
Reviewed 1 July 2015

room was outstanding,amenities were very good. noise from trains were outrageous freight trains at all hours of the night. good location. this is supposed to a marquis hotel.I would not pay marquis rates. I looked at the internet and they wanted 234 a night

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Thank James F
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your review. Our hotel rates are extremely competitive. We are a 100% full service hotel. We are in our high season so the rates do vary as they do in all markets throughout the United States. We are extremely proud of our Award Winning hotel and are particularly proud that two seated Presidents of the United States...

Davie, Florida
Reviewed 1 July 2015

Crown Plaza is located in the historic train station. Hotel is very nice Staff very accommodating. Would recommend this hotel to others. Price seemed to be in line with other hotels in area. Rooms were very clean. We need to roll away beds and housekeeping was very accommodating.Rooms were very quite. Lounge was very nice.

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Thank ed b
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the FIVE ***** Star review. You described exactly what we also feel are our strongpoints. We sincerely hope that when you come back to fish again that you do become a great repeat guest. Thank you again.

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 30 June 2015

This hotel was recommended by a local that was doing our training. He was dead on. The place is great. Old time train depot feel was very nice. What he did not know, like many of the guests that have reviewed your establishment, is that at night there is a constant flow of train traffic. The intersection is long and...

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Thank Zamboni0ne
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for staying, your review and suggestions. We have worked with all levels of our local government to get the downtown historic area established as a quiet zone. The costs are over $1,000,000 (Million) dollars. We sincerely hope that one day this becomes a reality for all of Pensacola.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: $155 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side bay view and higher up.”
 of 5 bubbles Finerway01, 19 Mar 2017 | Read review
“Get a room on the Pensacola Bay Center side to lesson the sound of the trains, a higher floor will offer views of the bay.”
 of 5 bubbles 477adriennes, 14 Mar 2017 | Read review
“opposite side from railroad tracks, the south side is a must!!!”
 of 5 bubbles NursesRule, 27 Feb 2017 | Read review
“Choose a room on the end and at top, the walls are really thin, you can hear through them!”
 of 5 bubbles Angelic2u, 21 Feb 2017 | Read review
“Don't stay here it s depressing & filthy & badly needs renovation & a good cleaning”
 of 5 bubbles maryjeanf125, 28 Dec 2016 | Read review
5 of 5