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Pensacola Grand Hotel

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Pensacola Grand Hotel
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416 Reviews from our TripAdvisor Community

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Tallahassee, Florida
Reviewed 6 October 2015

We have stayed @ Cowne Plaza for last 5 years when in Pensacola for business. Hotel and staff are very good. In the past I have never noticed trains going by in the middle of the night, but this year there were 4 trains in one night, a bit much for sleeping. Our room was on 9th floor facing the...

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Helpful?
1Thank Lamar W
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your wonderful repeat business. We are working with the City of Pensacola to one day have the historic downtown district of Pensacola turned into a train "quiet area" as other major cities have done. Stay tuned, we'd certainly love to have you back at our Award Winning Property.

Dunedin, Florida
Reviewed 23 September 2015

Hotel is one a few "skyscrappers" in Pensacola at about 12 stories so is visible from all over and adjacent to historic village and across from convention center. A 1912 train station is incorporated into the hotel. Wonderful. Great feature in local brick with tile etc. Rooms are clean and cozy. Had trouble with AC system. Good restaurant and bar....

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Helpful?
1Thank DianneWheatley
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We thank you for the kind words. We genuinely focus on our guests happiness and we're grateful to hear our staff did great. We hope to see you again soon.

Canon City, Colorado
Reviewed 22 September 2015

A blending of a historical Train Station intermingle with a high rise modern hotel and an entrance full of beauty and charm to welcome the wary guest. Staff were pleasant, courteous and friendly. The room were charming,clean and had great pillows, good beds, and serviced. On the negative side: Poor location. Super highway within 100 yards in front of the...

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Helpful?
1Thank Bobleehue
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the honest review. We have a great central location in the historic district. Thank you for sharing the tip about the higher floors with our future guests. We sure hope to see you again one day.

Owasso, Oklahoma
Reviewed 22 September 2015

This hotel is special. We were so impressed by the grandness of this hotel from the moment we stepped inside. The front desk staff was very courteous and friendly. They offered us a beautiful room at a fantastic rate. We were continually impressed by the little details this hotel had to offer. The bed was comfortable and the pillows were...

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Helpful?
Thank Suzanne_baldwin
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

From the Sunshine State to the Sooner State we thank you. We thank you for sharing the experience and charm of our hotel. We thank you for selecting our property. I thank you in advance if you'd be so kind to come back and visit us again one day "SOON" ER.. Safe travels....

Reviewed 19 September 2015 via mobile

Clean room. The sunrise view from our room was refreshing. The check in staff was the friendliest and answered all questions I had. She went as far as asking how our dinner and night was upon returning to the room. 👍 to the crown. Comfortable nights sleep. I will stay again.

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Helpful?
Thank Ramona M
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Starting the day with a FIVE ***** STAR review is better than the first cup of coffee, We hope that you have many more "Small get-away" planned in Pensacola so that you can stay with us again real soon. Thank you for your kind words and stay !

New Orleans
Reviewed 16 September 2015

Great hotel , super customer service, little price but near the beach, civic center mall central located. good restaurant and bar nice, comforter bed. the staff is great , helpful with any of your needs.

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Helpful?
Thank Johnny E R
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Happy Anniversary. Thank you for the kind comments on our staff. It would be honor to see you again for anniversary # 23...

Port Orange, Florida, United States
Reviewed 16 September 2015

Hotel is alright as other reviewers have mentioned but the noise is unacceptable. Check in was fairly quick but staff wasn't friendly at all, no smiles or extra effort. The room was average for an older hotel and seemed clean, fine by us. When we returned around 11pm tired from the days activities, looking for some much needed rest the...

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Helpful?
Thank HonestRob_DB
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking the time to review the hotel. We sincerely wish you safe travels in all of your future journey's.

Reviewed 16 September 2015

Staff was wonderful, location was perfect for Pensacola events. Room rates were excellent. However some minor items that were of concern. Morning train runs by the hotel. Room A/C was very efficient but horrible vibration in the bathroom, interrupted sleep on both accounts. We would have changed rooms but the frequency of trains would still have been an issue.

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Helpful?
1Thank Mike W
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the review and kind comments about our staff. We do have a terrific team. I have forwarded your comments on the AC to our Chief Engineer and will follow-up accordingly to see if we can make any changes.

Plainfield, Illinois
Reviewed 15 September 2015

If you are in Pensacola and do not want to stay at the crowded beach scene, the Crowne Plaza is a great option. It is beautiful inside and the rooms are updated. The Cavu Lounge bar in the lobby is great and busy. The outdoor pool was a popular place also. Internet worked fine in the rooms. It is next...

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Helpful?
1Thank star067
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

From the Sunshine State to The Land of Lincoln, we are so grateful for your stay and kind words. Needless to say, when the winter sets in Illinois, please come down and thaw out with us !

Pensacola, Florida
Reviewed 10 September 2015

We did not stay at the hotel but what a gem it is to see. The historical aspect of the building (old train depot) is amazing. I am only sorry it is not getting the attention it deserves. We watched football this past Saturday in the bar and it was a good experience. There is a wide screen TV on...

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Helpful?
Thank ChattyKathy53
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the kind words. We are in the historic district which offers a great deal of things to do. I wanted to let you know our guests are very safe. We do have 24 hour a day security at the hotel. They work behind the scenes so to speak.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: $142 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here it s depressing & filthy & badly needs renovation & a good cleaning”
 of 5 bubbles maryjeanf125, 28 Dec 2016 | Read review
“Higher rooms have less train noise. Rooms on the end have less city light.”
 of 5 bubbles GSJemison, 17 Nov 2016 | Read review
“The higher your room the better.”
 of 5 bubbles AvaO_12, 5 Nov 2016 | Read review
“Ask for a corner room.”
 of 5 bubbles RetiredPilot69wife, 20 Oct 2016 | Read review
“The higher up, the better the view.”
 of 5 bubbles dustoff40, 18 Oct 2016 | Read review
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