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Pensacola Grand Hotel

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Pensacola Grand Hotel
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416 Reviews from our TripAdvisor Community

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Showing 411: English reviews
Reviewed 2 weeks ago via mobile

We stayed here due to the location for the ice hockey game. Great bar downstairs. Good atmosphere. House keeping ladies and reception all very friendly. Did not eat in the hotel so can't comment on food. Would stay again

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Helpful?
Thank SmilerLV
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First we would like to thank you for your feedback. It is greatly appreciated and we would like to thank you for staying with us. We hope to see you again soon.

Nashville, Tennessee
Reviewed 3 weeks ago

This hotel is in need of repairs, the tile on the lobby floor is a disgrace, it is not only filthy but there are tiles that are actually coming up. The elevator doors are filthy, you can see years of never having been cleaned. The bathroom in our room had ceiling tiles that did not quite fit & all you...

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Helpful?
Thank mary jean f
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking the time to provide your feedback. We do apologize for the inconvenience during your stay with us. We will forward your comments to Management for further review.

panama city beach, fl
Reviewed 1 December 2016 via mobile

If you're going going to attend an event at the Pensacola Bay Center, you cannot go wrong with this hotel. It is literally across the street from the venue. We parked the afternoon before our Dolly Parton concert and never returned to our vehicle until it was time to go home the next morning. Location is excellent. We walked to...

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Helpful?
Thank Robert J
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for staying with us and taking the time to give your feedback. We would like to apologize about the train noise, however, the hotel is built onto the Historic L&N Train Depot. But we hope you come back and stay with us again.

Eufaula, Alabama
Reviewed 22 November 2016

The staff was very nice, and greeted us every time we walked through the lobby. Beautiful hotel with nice antiques from the time it was a train station. Bed was very comfortable, and the view from the room was gorgeous! You can actually see the ocean!

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Helpful?
Thank kathypoo86
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We would like to thank you for taking the time to provide your feedback. It is appreciated and we are happy that you enjoyed our hotel. We hope to see you again soon.

Pensacola, Florida
Reviewed 18 November 2016

Always found the rooms to be clean and quiet. The hotel's proximity to downtown is great - just a short cab ride or walk to everything. The bar in the lobby is a great place to meet friends for a drink before going out or unwinding from an exciting day.

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Helpful?
Thank GSJemison
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We are so happy that we succeeded in making your stay great. Thank you for helping our future guests understand how nice our property really is. We do have a favor to ask... Please come back soon!

Alta Vista
Reviewed 16 November 2016

Room was clean but average, bed was OK but nothing special. The room and bathroom had very poor lighting. Train noise was annoying. Water temperature was difficult to set in the shower and the water pressure was very low. Restaurant food was always cold.

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Helpful?
Thank Peggy H
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for staying and for the review. We do strive to exceed all of our guests expectations. I am sorry to read that we didn't do so for your stay. It is not the normal and we sincerely ask you to please come back and give us another stay. We thank you in advance.

Grand Bay, Alabama
Reviewed 11 November 2016 via mobile

We were in town for a concert and this hotel is across the street from Bay Center. The walk from hotel to door of Bay center was less than 3 minutes. It was about 5 minute drive to downtown historic district where the restaurants and bars are. Location of this hotel is great. The room was just average. It was...

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Helpful?
Thank jotuer03
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for providing your feedback.

Milford, Michigan, United States
Reviewed 10 November 2016

I wanted to thank Jan Chapman of the Pensacola Grand Hotel for the support and work she put into the 2016 USS Tiru reunion. From start to finish she was extremely supportive, responsive to our needs and the changes we made along the line. Jan was was very professional with a personal touch that made our reunion a great success....

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Helpful?
Thank Frank M
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your positive feedback and 5 star rating. It seems that you really enjoyed your stay and that is our top priority, to make sure our guests are satisfied. We are glad you chose our hotel for your 2016 Reunion and we hope that you choose us again. We are grateful that you recognized our staff...

Tallahassee, Florida
Reviewed 5 November 2016

Spent time at the Grand for a business event. Everything was handled perfectly. The staff were all extremely kind, attentive, and most pleasant. The parking is unbelievably easy, too. Really can't say enough positive things...

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Helpful?
Thank Ava O
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First, we would like to thank you very kindly for choosing the Pensacola Grand Hotel for your business event. Our #1 priority is making sure that our guest are happy during their stay, whether it is for business or leisure. We appreciate you taking the time to provide your positive feedback and we hope to see you again soon.

Milton, Florida, United States
Reviewed 2 November 2016

This is a very nice place to stay and it will not break the bank. The old train station is very nice and has a lot of history, I would have no problem staying there again and it is centrally located to everything in Pensacola.

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Helpful?
Thank Steve F
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for you feedback. We are so happy that you chose our hotel fpr your stay. We hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: $140 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here it s depressing & filthy & badly needs renovation & a good cleaning”
 of 5 bubbles maryjeanf125, 28 Dec 2016 | Read review
“Higher rooms have less train noise. Rooms on the end have less city light.”
 of 5 bubbles GSJemison, 17 Nov 2016 | Read review
“The higher your room the better.”
 of 5 bubbles AvaO_12, 5 Nov 2016 | Read review
“Ask for a corner room.”
 of 5 bubbles RetiredPilot69wife, 20 Oct 2016 | Read review
“The higher up, the better the view.”
 of 5 bubbles dustoff40, 18 Oct 2016 | Read review
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