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All reviewsanother broken eggmcguire's irish publots of storage spaceaverage courtyardwalking distancestarbucks coffeebistro staffbay sideblackout drapesgulf breezefire pitfront desk staff were very helpfulmarriott rewardsdepending on trafficconvenient hotelrooms are nicemini fridge
This is just not a ‘courtyard’ quality hotel. Fitness center had non-working equipment, refrigerator in room didn’t work, HVAC unit was extremely loud, poor room temperature control, shower curtain was broken, and staff was not up to Marriott standard. This is just a bad hotel...More
Thank FL F
Response from CMPD700, Manager at Courtyard by Marriott Pensacola DowntownResponded 4 days ago
Good afternoon FL F,
Thank you for taking the time to let us know about your stay with us. I'm sorry that our hotel didn't meet your standards. I wish we could have taken care of the issues you experienced during your stay.
The place was great. The room was actually larger than I anticipated. The tv could have been a little larger but that is my only complaint.
I did not make use of the restaurant so I cannot review that.
The room was clean. The staff...More
Response from gmanager700, General Manager at Courtyard by Marriott Pensacola DowntownResponded 2 weeks ago
Thank you for your time and your TripAdvisor review. We’re always happy to hear that you enjoyed your stay with us! Please come back next time you visit Pensacola.
The hotel is nice. Upon entering, the gentleman - i forget his name greeted me and thanked me for my status. Unfortunately, they had a new system, were oversold, and it took 10 mins or so to get in a room. He had to validate...More
Response from CMPD700, General Manager at Courtyard by Marriott Pensacola DowntownResponded 16 November 2017
Thank you so much for taking the time to review your recent visit to our hotel, Courtyard by Marriott Pensacola Downtown. We appreciate you taking the time to afford us valuable feedback about your stay. I am sorry that our internet wasn't fast...More
I am one of those "x(sic) Navy pilots" that the previous reviewer complained about. :( I thought we were well behaved...
The people at the hotel are all very nice and the service was good. Rooms were fine EXCEPT for the tubs. My 88-year old...More
Response from CMPD700, General Manager at Courtyard by Marriott Pensacola DowntownResponded 14 November 2017
Thank you for taking time to review your recent visit to our hotel. We always appreciate feedback and need to know how to better serve our guests. We usually do keep some bath mats on hand so I apologize that we didn't have...More
The hotel is pleasant. I would have given 5 stars however the bar/food part is way below par. On Friday night the place is packed with x navy pilots and service people. Had 1 person to do food and try to serve drinks to all....More
Response from CMPD700, General Manager at Courtyard by Marriott Pensacola DowntownResponded 13 November 2017
Thank you for taking the time to fill out a review on your recent stay with us at the Courtyard Pensacola Downtown. I'm sorry that we were understaffed in the Bistro on Friday night. We knew that all the Service folks, Vets and...More