I visited Hilton Homewood Suites Palm Beach Gardens with my girlfriend on a trip to visit my parents. Both of my parents are high risk for COVID, and I specifically didn't stay with my parents to limit their exposure. I was horrified to find that this hotel, contrary to their signage and ads, does not mandate mask wearing inside the lobby or hotel. In fact, several of their staff had their mask around their chin while they were walking around the hotel. I checked out only a couple hours after checking in and went to an AirBnB instead. Anyone who values being uninfected by COVID should do the same.
We asked for adjoining Room to assist our Daughter-in-law after a special surgery requiring over a week’s stay. We had great service by Brandon and Marcus for getting our rooms. Also memorable at this Hotel was the special Tuesday and Wednesday afternoon free wine, beer, and dinner prepared by the same Marcus above who remembered all three of our names from our first time we saw him. He is an expert chef and ensures all customers have enough to drink and ample servings of his flavorful compositions. If staying at this hotel be sure to stop in for his Special!
I work overseas and due to Covid-19 I stayed in this hotel for 7 months (March - Oct 2020). Although everyone in Florida/USA under severe Covid restrictions in 2020, the staff were just outstanding - friendly, helpful and professional; the location is unsurpassed - Public grocery store, restaurants, bars, pharmacy, hair salons, banks, etc - all within a 1 - 5-minute walk from hotel. A true luxury in Florida; I didn't need a car the 7 months I stayed there. This is a fantastic property for anyone as it's clean, convenient and you have all the amenities within walking distance - and beautiful beaches and great restaurants nearby and easy 25-minute drive to Palm Beach Airport (PBI). Special thanks to all the staff there: Troy, Markus, Brandon, Tricia, Elise, Millie, Fench, Jocelyn and Gaston. They made it feel like home! The hotel is in a 'Village Shops' complex. So many great restaurants, bars, CVS, salons, Urgent Med Care clinic, etc. - all within a three-minute walk Shell gas station just in front with 24/7 convenience store. And you/family can cook up those steaks in a great patio area with grills/tables outside under cover. I will definitely consider this hotel if I ever return to vacation in the Palm Beach Gardens area.…
I always try to stay here whenever I travel here for work. The staff are always friendly and very professional. Due to Covid they have had to limit some of the things they offered in the past. Outstanding as always.
The property itself is nice and in good shape. The location is excellent within walking distance to several restaurants. They advertise breakfast is included but due to “economic concerns” they are not providing this service. While other hotels are doing grab and go breakfast, this Homewood Suites is making zero effort in that area.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing