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Crowne Plaza Orlando Downtown

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#156 of 335 Hotels in Orlando
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Crowne Plaza Orlando Downtown
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726 Reviews from our TripAdvisor Community

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Showing 682: English reviews
New York City, New York
Reviewed 13 September 2015

This is my second stay at this clean, attractive and excellent service hotel in a very fine locale. The room was clean, big, with a comfortable king-size bed and an L-shaped sofa, desk, and cabinets. There is a small fridge (too low on the floor), microwave, coffeemaker, sink and cabinets. The people are friendly and waiting to please you whether...

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Helpful?
2Thank Alberto H
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Alberto H, Thank you for taking some time to tell us about your stay, I'm pleased to hear your return trip was a success and look forward to having you stay with us again in the near future. Sincerely, James M. Guest Service Manager

West Palm Beach, Florida
Reviewed 11 September 2015 via mobile

Starting around 930 in the evening I heard people fighting in the room next to me ...the walls are paper thin kept me up for two and half hours along with the room on the other side with someone on their phone. I was on the 7th floor and could also hear the traffic outside .The building is poorly insulated...

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Helpful?
1Thank LauriannFarmer
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Hello LauriannFarmer, Thank you for your review of our hotel. I am sorry that you experienced loud neighbors and easily heard traffic from the highway. This is an area that we're looking to improve upon. I would appreciate the chance to speak to you directly about your experience with us, I can be reached by email at vika@downtowncrowne.com. Best Regards,...

Melbourne, Florida
Reviewed 8 September 2015 via mobile

We had great service- everyone was friendly and helpful from the front desk, housekeeping, parking area and restaurant. The food was good and we all enjoyed breakfast with homemade omelets. Thanks to Barbara Barrias, Mildred and Adriana.

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Helpful?
2Thank Barb S
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings Barab S, Thank you for taking the time to write your review of our hotel. The homemade omelets seem to be a hit with guests, so I'm glad you enjoyed them with our breakfast. We love when some of our star employees are mentioned in reviews, so thank you for recognizing Barbara, Mildred and Adriana. We hope to see...

Reviewed 6 September 2015 via mobile

The customer service was fantastic during my stay at the Crowne Plaza. The front desk staff was competent and helpful and one employee in the housekeeping staff named Betty was warm, and congenial, with a smile that brightened the start of our day. Great choice!

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Helpful?
1Thank Carlton F
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Carlton F, Thank you for taking the time to review your stay. I am happy to hear you enjoyed the time you spent with us, and that you found our staff to be so welcoming. I'll be sure to share your kind words with Betty, and the Front Office Staff. I hope you'll be staying with us again soon!...

Kuwait City, Kuwait
Reviewed 5 September 2015

location is perfect close to downtown, rooms good, staff we met were very cooperative & helpful, especially Nicolas Vrtal & Neysha Delgado, it was accessible & near to restaurants, high rise good view, parking space available. Good Breafast

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1Thank SANJEEV M
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Sanjeev, I appreciate you taking the time to tell us about your experience during your time with us. I am pleased to hear you enjoyed your stay, from our location to your room, and our great staff. I will be sure to share your comments with our staff members as well. I hope next time you are visiting Orlando...

Orlando, Florida
Reviewed 5 September 2015 via mobile

We were fortunate to get to stay almost a month at this location due to house renovations. We live close by and were very impressed with this hotel and all of the amenities! One of the hotel's managers, Vika Fifita, was extremely helpful and very courteous. Kayla, front desk agent, and Danielle, supervisor, always greeted us with a smile and...

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1Thank byejoan
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear byejoan, I would like to thank you for your shining review of our hotel and staff. We are so happy you enjoyed your time with us, and appreciate your kind words. I will be sure to share your comments with each of them. I hope to see you again next time you are visiting downtown Orlando. Sincerely, James M....

Toronto, Canada
Reviewed 25 August 2015

I stay at a lot of IHG properties... the people always set the hotel apart. And the people here were AWESOME! The valet guys (Julian and Dujan) were great, even making the $20/day valet bearable. We were upgraded to a King Suite, which was great. Everything here was ideal!

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3Thank maxdatraveler
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear maxdatraveler, Thank you for taking time out of your day to tell us about your experiences while you were staying with us. I am happy to hear you enjoyed your suite upgrade, and in particular our employees. I will be sure to share your comments with them. I hope next time you are in Orlando, you will stay with...

Reviewed 20 August 2015

I called early in the day and the hotel confirmed that shuttle would pick us up when we arrived.After I arrived they said I was two miles beyond their three mile shuttle radius. This was at 9:00 P.M.and with a travel partner with mobility issues. When we got to the room the toilet and the t.v. remote would not work.

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Helpful?
Thank Karen M
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings Karen M, I want to apologize for your experience during your stay at our hotel. I would like to discuss this with you further, if you agree to it. It is always important to hear about negative experiences, so that we can prevent them from happening in the future. I can be reached at vika@downtowncrowne.com. Thank you for your...

Indian Harbour Beach, Florida
Reviewed 19 August 2015

The hotel is very well appointed. Being a corporate pilot I live in hotels. The breakfast meal is NOT included but the wifi is but is slow. I was in room 1002 and the view was nice but being right next to the road I did not sleep much with the traffic. To top that off the room joining this...

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Helpful?
Thank DennisStricklin
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings DennisStricklin, Thank you for your review of our hotel. The noise in the rooms from the highway are definitely an area we are working on. I do want to apologize for your experience with the sound from your neighbor's room. I am glad that the bed was comfortable for you. I hope that you will try our hotel again...

Reviewed 10 August 2015

I always find myself staying at this hotel every time I'm in Orlando. I love it there. From the valet guys to the housekeeping staff, everyone is so friendly and have a smile on their faces. Kyle (FD agent) is always helpful. I will continue staying here

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Helpful?
Thank Jeffrey C
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Jeffrey C. Thank you for sharing your comments about your recent stay. I am happy to hear everything was great, and that Kyle made such an impression. I appreciate your feedback, and hope to see you next time you visit Orlando. Sincerely, James M. Guest Service Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Experience the Crowne Plaza Orlando Downtown, the newest choice among downtown Orlando hotels. Located off I-4 in downtown Orlando, this address provides easy access to everything to see and do in Orlando. The urban, chic Crowne Plaza Orlando Downtown is walking distance to downtown's impressive entertainment venues such as Amway Center home of Orlando Magic, the Dr. Phillips Center for the Performing Arts, 6 miles from Universal Studios, Sea World Orlando and 15 miles from Walt Disney World Theme Parks. The Crowne Plaza Orlando Downtown is 4 miles from Orlando Executive Airport (ORL), fabulous shopping, and a vast array of restaurants and nightclubs. We are only 13 miles from Orlando International Airport (MCO) and 10 miles to the Orange County Convention Center, Daytona 500 is only 48 miles away, and we are only blocks from Camping World Stadium home of the Russell Athletic Bowl, AutoNation Cure Bowl, and the Florida Classic. Known as The Place to Meet, the Crowne Plaza Orlando Downtown Hotel is a premier venue for meetings and groups, and is located close to industry leaders such as Sun Trust, Wells Fargo, HD Supply, Orange County Courthouse, FAMU Law School, and Orlando Regional Medical Center. We are proud to be a Green Lodging hotel and our dedicated team of professionals look forward to providing the ultimate in service. We are a 100% non-smoking hotel. ... more   less 

Additional Information about Crowne Plaza Orlando Downtown

Address: 304 W Colonial Dr, Orlando, FL 32801-1132
Region: United States > Florida > Central Florida > Orlando
Price Range: $163 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
Reservation Options:
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Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando
Crowne Plaza Orlando Downtown Florida
Hotel Style:
#9 Green Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Orlando Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on a high floor.”
 of 5 bubbles LimaBravoWhiskey, 22 Mar 2017 | Read review
“they have a quiet area I requested. NEVER HEARD ANOTHER SOUL”
 of 5 bubbles jacksondxmg, 22 Mar 2017 | Read review
“Tv guide channel would be nice.”
 of 5 bubbles nancyw308, 9 Mar 2017 | Read review
“Not near the vending machines or elevators”
 of 5 bubbles jakabo71, 27 Feb 2017 | Read review
“higher floor better views.”
 of 5 bubbles Silvina108, 22 Feb 2017 | Read review
5 of 5