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Crowne Plaza Orlando Downtown

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#153 of 335 Hotels in Orlando
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Crowne Plaza Orlando Downtown
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757 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Orlando Downtown
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Showing 712: English reviews
Canton, Michigan
Reviewed 26 January 2016 via mobile

Hotel is in a great downtown location. Gated parking. Staff is very friendly and willing to accommodate. Hotel lobby is really nice. Hotel rooms are clean and decent. Appears lobby had an upgrade or update. And rooms also went through that update. But the building is very old.

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Helpful?
1Thank Concerned38
Jose A, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again Sincerely

Playa del Carmen, Mexico
Reviewed 22 January 2016

Hard to complain. No room service at night or for late flight a serious shortfall but reception helps ordering from nearby restaurants. Hallways shabby but rooms in good conditions. Restaurant does not have great food but otherwise serves its purpose.

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1Thank Mario M
Jose A, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 16 January 2016

Special Thanks to Geraldo Cintron! The hotel itself can only go so far without excellent service and employees willing to put in the extra effort to make a stay perfect. He helped us on check-in and I totally appreciate it. Two thumbs up!

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Helpful?
Thank Jeff D
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Jeff D Thank you so much for taking time to tell us about your recent stay. I am happy to hear you enjoyed the time you spent with us, and that Geraldo was able to make such a positive impact on your stay. I hope to see you again soon. Sincerely, James M. Guest Service Manager

Los Angeles, California
Reviewed 14 January 2016

We arrived 10:30 am and requested if we could check in early. The Director Huge Mouse and Kyle F D not only said yes but also switched the our regular room to a suite with NO charge. We had a 93 years old mother with us who was not able to get on and off the bed. They were even...

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Helpful?
Thank Lisa T
Danielle R, Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Lisa T, Thank you for taking the time to tell us about your recent stay. I am delighted to hear that you were satisfied with your accommodations. We appreciate your positive comments regarding our customer service. Our staff members strive to provide an excellent experience to all of our guests. Thank you again and we look forward to seeing...

Gympie, Queensland, Australia
Reviewed 13 January 2016 via mobile

We stayed for 2 nights and had a good stay. The staff were great and could not have looked after us better , it is a bit out of the way from the main drag but they have a shuttle bus running all the time . Restaurant was good and the beds were amazing . We would stay there again.

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Helpful?
1Thank Carl G
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Carl G. Thanks for taking the time to share your feedback with us. I am pleased to hear you had a good stay, and that you found our staff to be great, and were able to take advantage of our guest shuttle. I hope to see you again soon! Sincerely, James M. Guest Service Manager

Palm Bay, Florida
Reviewed 13 January 2016

What a Difference people can make! I stayed here about a month ago and HATED it! The Front Desk Supervisor at the time (only a few months earlier) was horrible. I would have never stayed here, but my guest loved the suites. so I did. When I checked it I was greeted by Danielle. She was very pleasant. I Unfortunately...

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Helpful?
Thank Amanda A
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Amanda A. Thank you for taking time out of your day to share your experience. I am pleased to hear you enjoyed your stay this time around, and were treated so well by our Front Office Supervisor Danielle. I will be sure to share your comments with her. I hope next time you are visiting downtown Orlando we'll be...

Monteverde Cloud Forest Reserve, Costa Rica
Reviewed 9 January 2016

This hotel, was so perfect for our experience, going to the Buffalo Wild Wings Stadium; for the 2016 Citrus Bowl Game. The hotel is very clean, they have delicious citrus water to refresh you unpon arrival at the front desk, and the lobby and outdoor pool are nice. Aside from a bit of noise due to traffic, The place was...

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Thank Virginia C
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Virginia C, Thank you for taking time out of your day to share your feedback. I am happy to hear you enjoyed your stay, and hope that next time you are in Orlando we'll see you again. Sincerely, James M. Guest Service Manager

Reviewed 4 January 2016 via mobile

This hotel is great! Very clean and crisp! Pool and hot tub stays open later then most . They are both very nice! I have no complaints! The shower was awesome..good water pressure and it didn't run out of warm water during prime time.

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Helpful?
Thank saralynn8624
Jose A, Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear saralynn8624, Thank you for the great comments! We are glad that you enjoyed your stay with us and look forward to seeing you back again soon. Best Regards,

Raleigh, North Carolina
Reviewed 31 December 2015

The staff was very attentive to our needs....thanks to Monica who checked us in, Maria and Suzie at the bar, Terrell, Julian and Leo in valet parking were awesome. The shuttle team got us to the game and back to hotel safely. The landscaping and subtle artwork was very soothing. Rooms were clean and we felt very comfortable. A very...

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Helpful?
Thank Lynn H
Jose A, Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Lynn H, Thank you so much for the great comments. We are so glad to hear that we were able to meet your expectations with the staff members and accommodations. We look forward to see you again soon. Best Regards,

Thunder Bay, Canada
Reviewed 29 December 2015 via mobile

Everything was excellent about our stay here! Staff was incredibly friendly, and Valet service was amazing! The rooms were incredibly comfortable and clean. We would love to stay here again. Sometimes you can hear the traffic, but we didn't really notice it.

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Thank TBaytrippin
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear TBaytrippin, Thank you for taking time out of your day to share your experience. I am pleased to hear you found our staff to be so friendly, and the rooms to be so comfortable and clean. On a side note, we have a renovation for our windows planned for Q1 2016 and look forward to the positive results our...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Experience the Crowne Plaza Orlando Downtown, the newest choice among downtown Orlando hotels. Located off I-4 in downtown Orlando, this address provides easy access to everything to see and do in Orlando. The urban, chic Crowne Plaza Orlando Downtown is walking distance to downtown's impressive entertainment venues such as Amway Center home of Orlando Magic, the Dr. Phillips Center for the Performing Arts, 6 miles from Universal Studios, Sea World Orlando and 15 miles from Walt Disney World Theme Parks. The Crowne Plaza Orlando Downtown is 4 miles from Orlando Executive Airport (ORL), fabulous shopping, and a vast array of restaurants and nightclubs. We are only 13 miles from Orlando International Airport (MCO) and 10 miles to the Orange County Convention Center, Daytona 500 is only 48 miles away, and we are only blocks from Camping World Stadium home of the Russell Athletic Bowl, AutoNation Cure Bowl, and the Florida Classic. Known as The Place to Meet, the Crowne Plaza Orlando Downtown Hotel is a premier venue for meetings and groups, and is located close to industry leaders such as Sun Trust, Wells Fargo, HD Supply, Orange County Courthouse, FAMU Law School, and Orlando Regional Medical Center. We are proud to be a Green Lodging hotel and our dedicated team of professionals look forward to providing the ultimate in service. We are a 100% non-smoking hotel. ... more   less 

Additional Information about Crowne Plaza Orlando Downtown

Address: 304 W Colonial Dr, Orlando, FL 32801-1132
Region: United States > Florida > Central Florida > Orlando
Price Range: $149 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
Reservation Options:
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Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando
Crowne Plaza Orlando Downtown Florida
Hotel Style:
#10 Green Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Orlando Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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