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Crowne Plaza Orlando Downtown

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Traveller (192)
Room & Suite (250)
Pool & Beach (36)
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Overview
  • Excellent46%
  • Very good26%
  • Average16%
  • Poor8%
  • Terrible4%
Travellers talk about
“amway center”(49 reviews)
“bob carr”(10 reviews)
“king suite”(30 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (947)
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Traveller rating
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45
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393
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140
75
45
Show reviews that mention
All reviewsamway centerbob carrking suitecitrus bowlself parkingfree shuttlevalet staffwalk in showershuttle servicepool and hot tubclose to downtownbed was very comfortablethe hotel offerscoffee makerihgshutterscouch
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201 - 205 of 889 reviews
Reviewed 3 April 2017 via mobile

Arrived 11:20 pm during a rainstorm. Road construction all around this hotel in downtown Orlando made even finding the entrance a challenge. Valet parking is available and the parking personnel were pleasant and attentive. Decided to park myself as I had items in the car...More

Thank Amy H
Response from Roberto B, Front Office Manager at Crowne Plaza Orlando DowntownResponded 4 April 2017

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that some things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to...More

Reviewed 3 April 2017

Very clean, comfortable and relaxed environment. Great location near to downtown. I would definitely stay here again. The staff was very friendly and helpful. Also this is one of the only hotels I have been to in a long while that provides shuttle service in...More

Review collected in partnership with this hotel
Thank Dave R
Management response:Responded 4 April 2017

First and foremost, we would like to thank you for taking the time out of busy day to provide feedback! It is the only way our hotel will become better and continue improving our service provided to our guests! Once more thank you and we...More

Reviewed 2 April 2017

Came into town for a quick business trip to find a good meal, nice suite, bed and bathroom. The staff was ALL smiles, friend and professional! Grabbed a bite to eat, fresh Caesar Salad and a drink before bed downstairs~More

Review collected in partnership with this hotel
Thank Barbie O
Management response:Responded 4 April 2017

First and foremost we want to thank you for leaving your feedback, we appreciate any and every type of feedback provided by our guests. It is our mission to not only meet but exceed out guests expectations! We will share your comment with the team...More

Reviewed 2 April 2017 via mobile

Crown Plaza Orlando Rocks!! Nothing could have made it a better stay without Dee & Gary at the front desk! They are the what customer service is all about, they went out of their way to make out stay perfect!! We thank you!More

Thank tpd172
Management response:Responded 3 April 2017

Thank you! For taking the time out of your day to provide such a positive feedback, we take great pride in meeting and exceeding our guests expectations, so anytime this is commented on we make sure to share with the entire team! Once again thank...More

Reviewed 1 April 2017

Pros - The Crown Plaza Orlando presents itself as a premium facility. The lobby décor is attractive, the staff is friendly and helpful, and the location is excellent. The rooms are well appointed and the bathrooms are excellent, especially the shower enclosure. Cons (Opportunities for...More

Review collected in partnership with this hotel
Thank CliffRuffner
Management response:Responded 3 April 2017

First and foremost, we appreciate your feedback and understand your concern with the coffee. This is an idea that has been passed on to the heads of the corresponding departments. We have also passed on the picture situation Once again we appreciate your feedback and...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
USD 117 - USD 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Green Hotel in Orlando
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 117 - USD 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Green Hotel in Orlando
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (192)
Room & Suite (250)
Pool & Beach (36)
Dining (27)
Amenities (31)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
Anu R
28 March 2018|
AnswerShow all 3 answers
Response from Becky S | Reviewed this property |
We didn’t use the pool. Sorry.
0
Votes
Shayna B
17 May 2017|
AnswerShow all 5 answers
Response from Crowne Plaza O | Property representative |
Good afternoon, unfortunately we do not have balcony that open, they are lock, LEGOLAND is about 1 hour and 15 min away from our property, Disney is about 20 min. We are located at Down town Orlando. Sincerely, Roberto B.
2
Votes
pghfangirl
16 July 2016|
AnswerShow all 6 answers
Response from Roberto B | Property representative |
We do not provide the service. Here is the phone number for Mears transportation 407-422-2222
0
Votes
Room Tips
"stay in rooms away from construction"
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"As far from the interstate as you can."
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"a tip is to get rooms on top floor for best veiw"
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"We were on the 10th floor which is a quiet flor."
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