Crowne Plaza Orlando-Downtown, an IHG Hotel
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Crowne Plaza Orlando-Downtown, an IHG Hotel

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Room & Suite (376)
Crowne Plaza Orlando-Downtown, an IHG Hotel
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About

4.0
#86 of 374 hotels in Orlando
3.9 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Try staying somewhere different on your next Orlando visit. Downtown Orlando offers visitors unique experiences while still being close enough to visit the attractions. Orlando's theme parks are only 20-30 minutes away from all of the fun. Staying downtown allows access to this unique area's cultural, dining and entertainment options. Be sure to explore Loch Haven Park. Home to the Orlando Museum of Art, Orlando Science Center, Orlando Ballet and Orlando Fire Museum. There are many historical and eclectic neighborhoods to visit including Thornton Park, College Park, Lake Eola Heights Historic District, Delaney Park, Mills 50 District, Parramore, and many more. The Crowne Plaza Orlando Downtown is a great location for visiting downtown businesses. Attending a concert, show or sporting event at any of the great downtown venues? We are just minutes from all downtown businesses, The Amway Center, Camping World Stadium, Dr.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bowling offsite
Patio
Kids stay free
Valet parking
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Raquetball offsite
Tennis court offsite
Walking tours
Children's television networks
Highchairs available
Free shuttle or taxi services
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish, Portuguese
Hotel links
Special Offer:Limited Time Deal on IHG hotels

Location

304 W. Colonial Dr., Orlando, FL 32801
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
Orlando Intl Airport
16.8 km
See all flights
Orlando Sanford International Airport
29.8 km
See all flights
Lynx Central Station
7 minOrlando Sunrail
4.0
4.0 of 5 bubbles1,195 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Crowne Plaza Orlando-Downtown, an IHG Hotel, has earned praise for its spacious and immaculate rooms, alongside a shuttle service that's a hit with concert-goers. While most visitors are satisfied with the room sizes, there are occasional mentions of cleanliness issues. Opinions on the hotel's value are mixed, but the staff's exceptional service, from valets to shuttle drivers, consistently receives accolades. Amenities like valet parking and banquet facilities are popular, though some guests have noted inconvenience due to ongoing construction.
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory

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1,195Review32Q+A100Room tips
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Detailed Reviews
Liz321 wrote a review Mar 2024
Hotel's Favourite
5.0 of 5 bubbles
We stayed a night here for a concert at Kia Center. It made for a perfect day! Check-in was easy, valet parking convenient, and room was nice. We had a great dinner and drinks on site before our concert then took the shuttle to Kia. After the show, the shuttle picked us up at the drop off spot then he took backroads to hotel to avoid traffic mess. It was 30 mins from show ending to the time we were back in our room. Highly recommend especially with Florida resident rates!!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roberto Baez, Guest Services / Front Office at Crowne Plaza Orlando-Downtown, an IHG Hotel
Responded 8 Mar 2024
Dear Liz, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Sincerely, Roberto B.
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Mrs. B wrote a review June 2021
California
4.0 of 5 bubbles
Made the reservation in April for a June stay. A few days before we arrived I received an email inviting me to upgrade to the presidential suite for an extra $88 per day. Of course I jumped on it. When we arrived I was told they didn't know why I received that email because that room was "out of service" since the previous guests left due to an issue with the air conditioning. I was also told that when these offers come I should call the hotel to verify that the upgrade is available. I don't think it should work that way. If the upgrade is not available, the reservation team SHOULD NOT OFFER IT.

Anyway... our original reservation was for a 1 bedroom suite but the gentleman moved us to an upper floor and gave us a couple of drink coupons. He was very apologetic.

The suite was beautiful. Large living room area, refrigerator, Keurig, microwave, desk, TV, and couch. The bedroom was nice and the bed was very comfortable. The bathroom was nice but the water from the shower leaks out and the carpet in the bedroom got wet. Still not sure how that happened due to the distance. Oh, and NONE of the windows open, which was disappointing.

There was a card in one of the kitchen drawers that directed us to call an extension for glasses, silverware, or plates, which I did but no one answered the phone. I called the front desk and the woman that answered told me the kitchen didn't open until 3 pm (it was just after noon). She said she access to plastic cups which she sent up. I had to go down and ask for the plates and silverware. She provided plastic ware and only got the plates when I insisted.

The pool area is nice but the entire time we were there we saw dead bugs and leaves in the pool and hot tub. I don't know how often these are cleaned for these things but I suggest someone come several times a day.

There was a breakfast buffet but the food did not look appealing so we did not eat there. The bar/lounge had a good variety of drinks and they were able to make most drinks that are not on the menu. The did not have cognac that day.

This is a beautiful hotel and aside from the lack of utensils/plates/glasses in the room, we would stay here again. While this is a suite, there is no stove/oven nor is it stocked with eating supplies except plastic cups.
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Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: Upper floors offer a partial view of the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
D_T wrote a review Jan 2020
Atlanta, Georgia
3.0 of 5 bubbles
Good: Front desk staff was ok, check in & out was fast, room service, in downtown, shuttle drivers, room safe for valuables, website says valet parking but they let you park yourself. Clean hotel & room, bed was very comfortable.

Needs improvement: Room had a strong perfume scent, construction all around the hotel, in downtown, I didn't feel the location was entirely safe to walk around so if you come use their shuttle service or drive yourself. I requested a room away from the elevator bank, but mine was 2 rooms away and the first night guests in the hallway were loud after 10 PM.
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Date of stay: December 2019
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roberto B, Guest Relations Manager at Crowne Plaza Orlando-Downtown, an IHG Hotel
Responded 7 Jan 2020
Dear Dutch_Tiger, Thank you for your review. I am glad to hear that overall your experience was positive. We understand and apologize for the inconvenience caused by the construction. The city of Orlando are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Roberto B.
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Kayla L wrote a review Oct 2021
Oakland Park, Florida
3.0 of 5 bubbles
I stayed here for a long weekend. The hotel itself is true to budget with only two ice machines on the same floor in the whole hotel, ice cold water showers often, and unhelpful staff. But Maria the housekeeper made our experience! If you stay at this hotel, request her!
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Misty T wrote a review Feb 2020
1.0 of 5 bubbles
Stayed at The Crowne as it was the only hotel with availability during a Jason Aldean concert. Stayed one night and the room was $316.12. However the day after check out I was charged $225 additional for a smoking fee. No one smoked in our room. When I called to discuss this with the hotel numerous times NO ONE that could do anything was ever available. I called the corporate office twice and was told someone from the hotel had 48 hours to call me to get this correct. Never happened. Then after calling and complaining I was charged another $225. For a total of $766. When contacting the corporate office again the stated that I need to dispute the charges with me bank!!!! The customer service at this hotel was horrible. It’s an old hotel and for one night I have been charged $766. The worst part is how nasty the hotel staff that handle the charges are. I will never stay at the Crown ever and I will make sure every one knows how terribly I was treated and as of today 7 days later the issue is still not resolved.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from crowneplazaorldo, Front Office Manager at Crowne Plaza Orlando-Downtown, an IHG Hotel
Responded 8 Feb 2020
Dear 804mistyt, Thank you for your candid review. We apologize that your recent stay did not meet expectations. After looking at your reservation, I do show a refund for the $250.00 smoking fee. I do apologize if it did not show up on your account as of yet. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kamini
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SouthCarolinaLucy wrote a review Nov 2021
Myrtle Beach, South Carolina
5.0 of 5 bubbles
The hotel given its age is well kept. The rooms are spacious and comfortable.
A huge shout out to Roberto the Hotel Manager. He is very kind and cares for his guest.
I would stay here again! Lovely Hotel.
The hotel features a heated pool and hot tub. We did not use however it was beautiful.

If you should rent a car from the Thrifty car rental , located at the hotel, be aware they tack on insurance waiver fees without your consent. This happened to us. Do not let them charge you for unnecessary services. Read your contract before you sign for the car. My husband and I are fighting these charges through our credit card company.
Thrifty Car Rental is adjacent to the Crown Plaza but is not of the same company.
What oughta be a service to the guest has been a bit of a Finacial hardship for us. We are not holding the hotel liable. We do want the hotel management to be aware of the situation we are dealing with. I am sure other people are dealing with the same.
The sale of added on services result in commission pay for the representative who sold it.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Be cautious when renting a car from the Adjacent Thrifty Car rental company. They charge...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lonman wrote a review Mar 2020
Waconia, Minnesota
4.0 of 5 bubbles
Nothing wrong with this place beside the road construction right out front, little tricky to get into the parking lot. Otherwise it was great night of sleeping, wonderful shower, everything you would expect from a place like this. The breakfast was awesome, surprised to see omelet bar. It’s not far from Exploria Stadium.

You will need to pay for parking, just be carful you don’t get billed twice. The valet charges you & the hotel does too. So pick one.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from crowneplazaorldo, Front Office Manager at Crowne Plaza Orlando-Downtown, an IHG Hotel
Responded 9 Mar 2020
Dear Infette, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Kamini
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
732 wrote a review Feb 2020
Europe
4.0 of 5 bubbles
Came to check in early not really expecting any rooms to be ready by 10 AM. I checked in with Kristyn who was very kind and immediately recognized my platinum status! Not only did she check me in at 10AM, she also upgraded my room to a beautiful and spacious suite knowing I needed space to hold meetings. After getting in she provided a courtesy call to ensure everything was perfect! She even provided another option to overlook lake Concord! Naturally I chose that option! The next morning I spoke with a gentleman for a late check out and gladly granted me an extended check out! Also a shoutout to Dee who helped with the reservation as well! The only place I believe needs improvement is room service. They wanted me to wait almost an hour to get some plastic silverware delivered and even stated they would have charged me a delivery fee for them.
Overall definitely recommend staying to this property you are minutes from everything downtown and have great service!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from crowneplazaorldo, Front Office Manager at Crowne Plaza Orlando-Downtown, an IHG Hotel
Responded 25 Feb 2020
Dear 732NC1, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Kamini
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Harlem wrote a review May 2024
Savigny-Sur-Orge, France
4.0 of 5 bubbles
The hotel is in the perfect location and had a great free shuttle to help guests who don’t have a car around with ease. My service experience was at time amazing and other times not great. My welcome from Damon and John, was perfect! I had a rough day and they were both funny, empathetic, and eager to help me settle into Orlando. The shuttle drivers Leaford and the one from Saturday evening were also so kind to tell me where I can locate local things. The operations manager Dominic is exceptional. He was so happy and upbeat all the time, you could not help but have it rub off. He looked up restaurants for me, called me cabs when where I needed to go was beyond the shuttles route, and always made sure I had a great experience with his team. Maria M. from the housekeeping staff checked on me everyday and it really made me feel at home! She is fabulous! Then for breakfast there were two ladies, one welcoming and the other not. Jewel made sure I had everything. She took time to talk with all the guests that were there for breakfast. Then once I was done, she gave me more tips. Finally, the GM William, is such a nice guy. He really wants guests to have a good experience. On checking in I got a personal letter with my name typed on it, including a welcome drink at the bar. Then when there were issues he came right alway and to actions to resolve them. What I will say is the hotel has 75% perfect of its staff that cares about guest experience and they rest just don’t. I was charged for parking for 2 days, when I didn’t have a car and the person at the front desk did not even apologize for the error. I had repairs needed in my suite and the repair team said they fixed it, but didn’t. William, came to the rescue. The other operators supervisor was so rude and used his position to try to intimidate me on an issue that he was definitely wrong. The other woman at breakfast when I asked for almond milk, from my allergies would not allow me to touch the milk bottle and I had to ask for it several times, before getting it. At checkout when I asked to see my bill, it became a big thing and consequently I was charged incorrectly. I had to call the hotel from the airport to get it corrected. I like the location of the hotel, most of the staff is exceptional, the rooms are spotless, and GM great about your experience, but what could have been a perfect experience was clouded by a few bad actors. I appreciate everyone listed for my memories and I will definitely return.
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Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roberto Baez, Guest Services / Front Office at Crowne Plaza Orlando-Downtown, an IHG Hotel
Responded 26 May 2024
Dear Flyer03727865306, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us, we truly appreciate it. We hope to see you again soon! Sincerely,
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Paula J wrote a review Sept 2022
1.0 of 5 bubbles
My daughter and I stayed here last week for a conference. The room was nice and we loved Maria our cleaning lady Maria. She deserves employee of the year! She treated the room with so much detail and enthusiasm.
Now for the not so good. My daughter had a package that had to be delivered. She mentioned this to the front desk numerous times. Upon arrival of said package, the front desk staff declined the package and returned it to sender! Their reason for this incompetence was they said
that my daughter canceled her stay while she had been checked in for 2 days!
The 3rd and last reason we reason that pushed us over the edge happened when I was sitting in the designated smoking area playing my iPad in the evening I was suddenly screamed at by one of the security staff. He yelled to let him see my room card! When I did he yelled to get out of there. I walked to the valet out front to get away from the security and the security guy was right behind me and demanded to see my room key again! I was appalled to say the least.
The next morning when I went down to get the free breakfast which I was billed for I told one of the workers about my experience the night before, they said “ it was probably because there a homeless encampment behind the hotel!” That was it for us. ……
Another excellent employee was Bea from breakfast service. She went above and beyond for me!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Roberto B
Orlando, Florida
Unfortunately, we do not have a shuttle service to the Orange County Convention Center. Via I-4 W it is 25 Minutes 12.3 Miles
Answer from Roberto B
Orlando, Florida
Good Morning, We are at 2.2 miles from Camping world Stadium
Answer from Mark B
United States381 contributions244 helpful votes
Yes as it’s only a half mile away but I believe the shuttle service stops running around 10:30 PM
Bethany H wrote a tip 14 July
1 contribution
5.0 of 5 bubbles
"This place was really a gem! BOOK HERE. 10/10 customer service "
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Madyson L wrote a tip June 2024
1 contribution
5.0 of 5 bubbles
"Take advantage of the pool. The breakfast is not free but it is good."
Read full review
Joe H wrote a tip Mar 2024
1 contribution
4.0 of 5 bubbles
"Parking is a little tough/renovations"
Read full review
Thomas M wrote a tip Jan 2024
20 contributions3 helpful votes
1.0 of 5 bubbles
"Do not book here unless you double check that construction is over. You will regret it if you do. "
Read full review
Miss Savvy Travels wrote a tip Jan 2024
Palm Bay, Florida178 contributions39 helpful votes
4.0 of 5 bubbles
"Call and check about construction progress when booking!"
Read full review
Not the right property for you?
There are more places to choose from in the Orlando area.
PRICE RANGE
AU$208 - AU$296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza orlando downtown hotel orlando, holiday inn orlando
LOCATION
United StatesFloridaCentral FloridaOrlandoDowntown Orlando
NUMBER OF ROOMS
227
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CROWNE PLAZA ORLANDO-DOWNTOWN, AN IHG HOTEL (AU$208) - 2024 Prices & Reviews (Florida) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Crowne Plaza Orlando-Downtown, an IHG Hotel
Which popular attractions are close to Crowne Plaza Orlando-Downtown, an IHG Hotel?
Nearby attractions include The Orange County Regional History Center (1.2 km), The Courtesy Bar (1.0 km), and St. James Catholic Cathedral (0.9 km).
What are some of the property amenities at Crowne Plaza Orlando-Downtown, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Orlando-Downtown, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Orlando-Downtown, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Orlando-Downtown, an IHG Hotel?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Orlando-Downtown, an IHG Hotel?
Conveniently located restaurants include Tin & Taco, Gringos Locos Downtown, and Greenbeat.
Are there opportunities to exercise at Crowne Plaza Orlando-Downtown, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Crowne Plaza Orlando-Downtown, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Orlando-Downtown, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Crowne Plaza Orlando-Downtown, an IHG Hotel?
Many travellers enjoy visiting City Hall (1.7 km) and Jack Kerouac House (1.6 km).
Does Crowne Plaza Orlando-Downtown, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.
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