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Quality Inn & Suites

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567 Reviews from our TripAdvisor Community

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Showing 247: English reviews
Sheffield, United Kingdom
1 review
Reviewed 1 week ago

Just got back today after 2 weeks at this hotel. This was our first trip to the States, so only had reviews to go on. Holiday booked through a travel agent. Our greeting was pleasant. Our room contained 2 large beds, en suite with complimentary toiletries, air con, microwave, fridge, coffee machine, tv and floor safe. Room was clean and... More 

Helpful?
Thank 123Swimming123
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, We are glad to hear about your recent staying at our hotel for the 2 weeks. It is nice to know that you were happy with all the amenities that our hotel has to offer and we appreciate every input you mentioned about our convenient location. Every feedback from our guests is very important to us, your... More 

Pensacola, Florida
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

I was contacted three different times by Lewis, the front desk manager, prior to our arrivaI. Each time he wanted to confirm that we were still checking in on November 10. Each time I stated yes, the rooms were reserved with a credit card. On the final call, two days before check in, I expressed concern with the hotel since... More 

Helpful?
1 Thank SRGILES
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, you and your group deserve a completely clean hotel room and you are right to expect... More 

1 review
Reviewed 3 weeks ago

When we arrived I could smell the strong mildew and mold in the hallway by the elevator. The elevator smelled as well, and the floor were we stayed was much worse and they tried to cover the horrible smell with air freshener. It made me nauseous. Once in the room the stench of mold was overpowering! I immediately asked if... More 

Helpful?
Thank Khadija T
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectation. Your satisfaction is important to us and we appreciate guests who let us know when things aren't right so improvements can be... More 

Plantation, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 October 2016

We stayed here overnight for a trip to Halloween Horror nights. Overall, hotel was very nice. Under renovations, but clean and nice. Halls upstairs smelled like mildew and rooms were a little musty, but otherwise rooms and bed very cozy and clean. Free breakfast was filling and had many options. Our room had 2 full size beds and we got... More 

Helpful?
Thank ScubaGirlEP7
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. We're glad you enjoyed your stay and we thank you for recommending our hotel. Thank you for your business and we look forward to seeing you next time you're in town! Sincerely,... More 

Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2016

We've stayed at this property for years before checking into Disney. It's close to shopping and restaurants. This time we are only here briefly, not doing a Disney trip. The hotel is under renovations right now. Some of it is done. It's going to look great. It's very clean here, good breakfast and great value for money. Front desk staff... More 

Helpful?
Thank Paula B
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We thank you for your loyalty and we're very you enjoyed... More 

Perris, California
1 review
Reviewed 18 October 2016

I was there just last week for 5 days there staff is great they are very polite, the breakfast its free from 6.30 am to 9.30am there was no extra charge from what they told me they were charging when I made my reservations. The pool area its very clean my kids got in the pool every day there was... More 

Helpful?
Thank margaritadelarosa33
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. We really appreciate your observation and your kind words specially about our staff. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Louis Petit-frere Assistant General Manager Quality Inn & Suites 407-370-5100 More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 September 2016

I recently stayed at Quality Inn & Suites while attending Universal Orlando's Halloween Horror Nights in late September 2016. When I arrived, the staff was friendly and helpful, asking about my theme park plans and checking me in quickly. The room was clean and comfortable, and the size was perfect for my party of two. The hotel provided a free... More 

Helpful?
1 Thank Missmudblood
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I'm so glad you enjoyed your visit to the area and I will be sure to let our staff know... More 

Edison, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 September 2016

In spite of my reservation saying all charges and service fees have been paid, when I was checking out, I got a bill for additional 3$ per day as service fees. The front desk lady told me that the charges were for using the refrigerator inside the room, pool and other amenities. I was shocked to hear that. She also... More 

Helpful?
2 Thank Vinyas R
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest; On behalf of our entire team, I would like to apologize for the misunderstanding in regards to the hotel service fee. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We understand that you didn’t... More 

Trinidad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2016

The hotel gave all the services they advertised. The transport to the theme parks are very efficient. The hotel has a huge car park lot. At the front of the hotel there is an I-trolley stop. This is a very cheap and efficient means of transport on International Drive. The hotel staff is very helpful. The rooms are cleaned daily... More 

Helpful?
1 Thank mbaksh
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. I will be sure to let our staff know how much you appreciated their service and we thank you for recommending our hotel. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Louis Petit-frere Assistant... More 

Level Contributor
4 reviews
Reviewed 1 September 2016 via mobile

The hotel was having some work done whilst we were there so some of the public areas didn't look he most attractive but our room was fine and for the money we paid you can't fault it. Breakfast was included which was a nice bonus and surprisingly good. The kids especially annoyed making their own waffles and the staff were... More 

Helpful?
Thank louelljay
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Your review about our hotel is a great deal in our continuing efforts to provide excellent service and a great stay for each of our guests. We're so happy that you enjoyed your stay. Thank you so much for your business and... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Interior Corridor Hotel conveniently located close to Universal studios and Holy Land . Amenities include Free Hot Breakfast, Wireless Internet and scheduled Shuttles to Area Theme Parks. ... more   less 

Additional Information about Quality Inn & Suites

Address: 5635 Windhover Dr, Orlando, FL 32819-7936 (Formerly Quality Inn & Suites Universal Studios)
Region: United States > Florida > Central Florida > Orlando
Price Range: $91 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Travelocity, Orbitz, Cancelon, Priceline, Hotels.com, HotelTravel.com and Odigeo so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn And Suites Universal Studios
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn & Suites Orlando, Florida
Quality Inn Orlando
Hotel Style:
#138 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
40 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front are quieter”
 of 5 bubbles 123Swimming123, 22 Nov 2016 | Read review
“We like room to face entry as backs on to highway.”
 of 5 bubbles L5223NSpaulab, 26 Oct 2016 | Read review
“right side rooms were very quieter”
 of 5 bubbles margaritadelarosa33, 17 Oct 2016 | Read review
“I stayed on the 4 floor and it was very comfortable”
 of 5 bubbles mbaksh, 7 Sep 2016 | Read review
“Don't go for the ground floor rooms.”
 of 5 bubbles pnanch, 28 Aug 2016 | Read review
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