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Quality Inn & Suites

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Quality Inn & Suites
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586 Reviews from our TripAdvisor Community

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Showing 258: English reviews
North Olmsted, Ohio
Reviewed 1 week ago via mobile

This hotel was not pleasant at all. We booked three rooms for a business trip and had problems in each room. I've never heard a louder AC unit and the rooms were very musty. The elevator broke while we were there and that made up our mind to switch hotels after one night. They should really do something about the...

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Helpful?
Thank dholy24
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I truly appreciate you telling us about...

Toronto, Canada
Reviewed 1 week ago

This hotel has seen better times. It is smelly and noisy on two accounts: the AC unit is super loud and depending on which side of the hotel you are, the highway is 100m away. Single pane window doesn't keep that noise out. The taps are dripping and hard to close. Staff was ok, breakfast was the average all plastic...

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Helpful?
1Thank KerstinM
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, We would like to thank you for taking the time to complete our online survey. We're so sorry to hear about your experience and we can assure you that the problems you brought to our attention, the AC in particular, are being addressed. We thank you so much for your business and would like to welcome you...

Akron, Ohio
Reviewed 1 week ago via mobile

We were glad to find a hotel close to Universal, yet affordable and clean. Everyone here has been friendly, Especially Olya and Victor. The rooms are clean, and the property is quiet. There is a free shuttle to go over to the parks that runs at 8 a.m. and again at 11 a.m. Pick up from the parks to come...

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Helpful?
Thank Tracey H
Louis P, Assistant General Manger at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I'm very glad that our staff made your stay pleasant and thank you for recommending us. Thank you so much for your...

Owen Sound, Ontario
Reviewed 1 week ago via mobile

My rating for this hotel would be a 3.75. We chose this place for a couple of reasons. One a great location after 10 hours on the road, and two, great Value compared to other surrounding hotels. I had read Trip Advisor reviews, and they seemed to be mixed, but the positive reviews outweighed the negatives so we took a...

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Helpful?
Thank Michael G
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It...

Belgrade, Serbia
Reviewed 4 weeks ago

This hotel was well below our expectations. The room was small, everything old, low ceiling, really small bathroom… Everything really basic. The swimming pool was with freezing water. And breakfast was also very basic – perhaps good for American, but certainly very bad for European standards: very limited choice of artificial food.

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Helpful?
1Thank Dimitrije56
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I'm so sorry to hear about your experience and I would to let you know that we appreciate guests who let us know when things aren't right. Again, thank you for your time and valuable feedback and hopefully you'll...

Chesapeake, Virginia
Reviewed 4 weeks ago via mobile

The hotel was very clean and very hospitality. I would stay there again. They cleaning lady asked me if I needed anything the day I was there in the room and I told her no just some extra coffee. I told her she didn't have to clean that day and she just have me some clean towels.like I said very...

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Helpful?
Thank Beverly H
Louis P, Assistant General manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback; and very pleased to hear that our staff made your stay pleasant. We thank you very much for recommending our Hotel. Thank you again for sharing your experience, and we hope...

Trinidad and Tobago
Reviewed 8 January 2017

We booked this hotel from the 27th to the 30th of December for just us two. Victor worked the front desk that afternoon we came in, he was the greatest!! Made us feel very welcomed and checked us in. He was always welcoming every time we came back in and wished us well as we headed out. The room we...

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Helpful?
Thank Melisand3
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for your review and for choosing our hotel! I have shared your comments with Victor, and he joins me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same...

Orlando, Florida
Reviewed 27 December 2016

Great welcoming stay , breakfast first class, overall 10 out of 10 service at reception was very helpful , booking tickets for parks in the hotel was an added bonus, plus a courtesy bus to and from Universal and Disney was a great saving on time and leaving no worry about taking your car or having to pay parking fee's

Review collected in partnership with Alpharooms
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Helpful?
Thank I5417CAdavidf
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We are excited to hear about your great stay with us and we would like to thank you for taking the time to complete our online survey. We really appreciate the high score you gave us and your kind words specially about our staff. Thank you so much for your business and we look forward to seeing...

Reviewed 24 December 2016 via mobile

Stayed at motel for five days had a great time victor was the best he is very pleasant and was a,pleasure seeing him after a long day at the parks. Food was okay a normal contential breakfast. Only down fall pool was not open

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Helpful?
Thank karr710
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to fill out our online survey with such positive feedback! I will be sure to let Victor know that he had a such positive impact on your experience. We're sorry you did not get to use the pool during your stay but we are so glad you enjoyed your stay and...

Niceville, Florida
Reviewed 21 December 2016

Check in and check out was quick and easy. The free breakfast in the morning was great. The staff was polite and friendly. The room was clean and comfortable and the beds were made daily and were very comfortable to sleep in. I would have liked to have seen a table in the room to go with the chair. Overall...

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Helpful?
Thank msgtchuck
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, We would like to thank you for taking the time to complete our online survey. It's so encouraging to receive a positive review such as yours. I'm so glad you chose to celebrate such a special occasion with us. Thank you so much for your business and we look forward to seeing you in the future. Kind...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Interior Corridor Hotel conveniently located close to Universal studios and Holy Land . Amenities include Free Hot Breakfast, Wireless Internet and scheduled Shuttles to Area Theme Parks. ... more   less 

Additional Information about Quality Inn & Suites

Address: 5635 Windhover Dr, Orlando, FL 32819-7936 (Formerly Quality Inn & Suites Universal Studios)
Region: United States > Florida > Central Florida > Orlando
Price Range: $106 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Quality Inn And Suites Universal Studios
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn & Suites Orlando, Florida
Quality Inn Orlando
Hotel Style:
#138 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
43 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front are quieter”
 of 5 bubbles 123Swimming123, 22 Nov 2016 | Read review
“We like room to face entry as backs on to highway.”
 of 5 bubbles L5223NSpaulab, 26 Oct 2016 | Read review
“right side rooms were very quieter”
 of 5 bubbles margaritadelarosa33, 17 Oct 2016 | Read review
“I stayed on the 4 floor and it was very comfortable”
 of 5 bubbles mbaksh, 7 Sep 2016 | Read review
“Don't go for the ground floor rooms.”
 of 5 bubbles pnanch, 28 Aug 2016 | Read review
5 of 5