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Best Western Orlando Gateway Hotel

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2,492 Reviews from our TripAdvisor Community

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Showing 1,552: English reviews
Birigui, SP
Reviewed 14 May 2015

Great location, Great services and clean rooms People adorables in the front desk, very atencious and happy. The cleanliness was great, the rooms and bed clothes always clean. I will stay here always to trip to Orlando.

Review collected in partnership with this hotel
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Helpful?
Thank Aline P
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Aline, Thank you for your review. I was happy to read that you enjoyed your stay with us, found our rooms to be clean and tidy and that we have become you hotel of choice while visiting Orlando. See you soon! Sincerely, Bill Jones, CHA General Manager

Yorkshire, United Kingdom
Reviewed 13 May 2015

We actually stayed here in 2009 when it was The Clarion. At the time we got the hotel for a good price and it provided a good comfortable base at a good price and in a good location for International Drive and all the theme parks. We returned to Florida this year and decided to spend our first night here...

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Helpful?
Thank fightingfit
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Fightingfit, Thank you for taking the time to review our hotel. I am glad that you have returned to see us but disappointed that we were not able to live up to past standards. We did refurbish the lobby and all public areas last year and will be doing the same to the rooms throughout the remainder of this...

Englewood, Florida
Reviewed 11 May 2015

Lobby was clean and bright , 1st room we were assigned was not what we wanted , we went down to the front desk and spoke to Orlando ( yes Thats his Name ) and he was happy to help us with another room he apoloigised for the first on and gave us a wonderful one , room was clean...

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Helpful?
3Thank Vinny947
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Vinny, Thank you for your review. I was happy to read that Orlando was able to get you into a room that more fit what you were looking for. I am glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

Sao Paulo, SP
Reviewed 11 May 2015

For me it is a pleasure writing positive reviews, and this is definitely the case. Best Western Orlando Gateway is a great place to stay, for a great price. Hotel staff is very attentive and careful. I had a chance to interact with at least 10 employees (receptionists, bar tenders, maintenance professionals, maids) and their service level was the same...

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Helpful?
2Thank farmami2012
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Farmami, Thank you for your review. As it is a pleasure for you to write a good review it is one for me to read them. I appreciate you taking the time to acknowledge our staff and our property. I will pass your words on to them as well. Thank you again and we hope to see you soon....

amsterdam
Reviewed 9 May 2015 via mobile

We arrived here and the reception looks good, clean and cozy. Staff is helpful and the little store comes in handy. They are very expensive. The room is on the small side, considering its for 4 people. With 3 adults and luggage it's packed!! The beds are oke, aircon is noisy. So; a good room, small but oke for the...

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2Thank ANkiem
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear ANkiem, Thank you for your review. We appreciate the feedback and I wanted to let you know that for large families of those traveling with several adults, I would recommend one of our Studio Suites. They have twice the size as a standard room and can be more comfortable. We hope to see you soon! Sincerely, Bill Jones, CHA...

Austin, Texas
Reviewed 9 May 2015 via mobile

Got great rates in this clean and friendly hotel. On the plus side- Universal Orlando tickets for sale in lobby at discount rate and free shuttle. Large, clean laundry room across from our room. Nice staff. A small food and convenience store in the lobby which has regular pricing, not outrageously marked up. Quiet room. Breakfast not included, must purchase...

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Helpful?
1Thank Nytex1130
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Nytex, Thank you for your review and I am glad that you enjoyed your stay with us. The $4.50 resort fee includes the use of the tennis and basketball courts, room safe, USA Today newspaper and parking at the hotel. Many hotels charge the Resort fee with most in Orlando being in the $15-$20 range. Once again, thank you...

Toronto, Canada
Reviewed 9 May 2015

I had a terrible experience in this hotel. Both me and my wife stayed for 4 nights and ended up with rashes all over our body. First i thought it to be some sort of allergic reaction. However, the doctor suggested that it was bed bugs bites.The hotel itself was unhygienic. Food was terrible. I recommend not to stay in...

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Helpful?
1Thank Kushankrastogi
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Kushankrastogi, I do apologize that your stay was not what you expected. I know your Dr. suggested that it may have been bed bugs and I have sent you an e-mail requesting more information from your stay. I look forward to hearing from you soon. Sincerely, Bill Jones, CHA General Manager

Palm Coast, Florida
Reviewed 6 May 2015

Lizzie at the check in desk was friendly, efficient and made my stay special. It's always nice to get away and have happy, helpful people around you. There was no more King beds available, so she was able to upgrade me to a suite, for a small fee. It's in a great location if you are visiting Universal or iDrive...

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Helpful?
Thank Jaime B
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Jaime, Thank you for your review and I was glad to see that Lizzie treated you warmly. We have a great staff and it is always good to see them mentioned by name. I appreciate your business and we hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

Warrenton, Missouri
Reviewed 6 May 2015

Hotel was nice enough and the view was pretty but I stayed here because they claim to be so close to universal. And yes you could walk there but it would take a very long time. It is right across the street from wet and wild tho if you are interested in going there,

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Helpful?
Thank Angie R
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Angie R., Thank you for your review of our hotel. You are right, the walk takes about 20 minutes from the hotel until you get to the admission gates even though we are just up the road and less that one mile from Universal. I would prefer to use the complimentary shuttle to the park myself especially knowing that...

Maybole, United Kingdom
Reviewed 1 May 2015

Service terrible, first room 5th floor furthest from lift occupied. Dragged bags back to reception, offhand staf, no genuine apology just allocated second room a downgrade to my reservation. No compensation, no offer to help with bags. Not what I expect as a diamond card holder

Review collected in partnership with Best Western
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Helpful?
1Thank Peter P
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Peter P., I do apologize that we did not meet your standards or our own for that matter during your recent visit to Orlando. We value all of our guests and certainly those who frequent other Best Westerns and hold Diamond rewards card. I will share your review with the rest of our staff so that we can learn...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Stay at this stylish Orlando, Florida hotel situated close to SeaWorld(R), Universal Studios(R) and the Disney(R) Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the "Gateway to Orlando Attractions" in Central Florida. This full-service hotel offers the best in customer service for both business and leisure travelers. Guests will be minutes from Universal Studios, the Islands of Adventure theme park and the Hard Rock Amphitheatre where visitors can enjoy local concerts. Each well-appointed guest room and suite at this Orlando hotel features cable satellite television with HBO(R) and free high-speed Internet access. Hotel guests will find great dining onsite at the hotel's restaurant or cocktail lounge. The hotel is also ideal for group travel with full-business services and meeting facilities, perfect for conferences, family reunions and other events. The Best Western Orlando Gateway Hotel also features a fitness center, guest laundry and tennis and basketball courts. Guests staying at the Best Western Orlando Gateway Hotel will be less than ten miles from local attractions such as the Walt Disney World Resort and Theme Parks, SeaWorld, Discovery Cove and Disney's the Wide World of Sports. Corporate travelers staying at this Florida hotel will be close to the Orlando/Orange County Convention Center, Coleman Aerospace, L-3 Communications and Lockheed Martine Missiles and Fore Control. Hotel guests will also enjoy sky diving at the indoor Sky Venture, less than one mile away.The Best Western Orlando Gateway Hotel is proud to offer superior customer service and a convenient location in Orlando. Make a reservation today and save! ... more   less 

Additional Information about Best Western Orlando Gateway Hotel

Address: 7299 Universal Blvd, Orlando, FL 32819
Region: United States > Florida > Central Florida > Orlando > Florida Center
Price Range: $98 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Orlando Gateway Hotel 3*
Number of rooms: 297
Reservation Options:
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Also Known As:
Best Western Orlando Gateway Hotel Florida
Clarion Orlando
Clarion Hotel Universal
Orlando Clarion
Hotel Style:
#29 Best Value Hotel in Orlando
#122 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Orlando Gateway Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room always clean, Fresh towels every day. House keeping top of the line.”
 of 5 bubbles Military1623, 28 Feb 2017 | Read review
“Check out toilet before you unpack. Be careful entering lobby as guests drive like maniacs.”
 of 5 bubbles notjudgemental1, 18 Feb 2017 | Read review
“I was on first floor”
 of 5 bubbles conairs2, 4 Feb 2017 | Read review
“If you have to stay here, make the most of it and at least get a balcony. Take your own snacks and drinks.”
 of 5 bubbles suzannew597, 1 Feb 2017 | Read review
“Ask for 8th floor, it is very quiet, not all elevators go to the 8th floor. Splurge for a suite.”
 of 5 bubbles 327donr, 4 Jan 2017 | Read review
5 of 5