Best Western Orlando Gateway Hotel
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Best Western Orlando Gateway Hotel

Traveller (1126)
Best Western Orlando Gateway Hotel
Room & Suite (490)
pool
Pool & Beach (126)

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About

4.0
#13 of 374 hotels in Orlando
4.6 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Located in Orlando,FL, the Best Western Orlando Gateway Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Free shuttle or taxi services
Electric vehicle charging station
Secured parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Safe
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!

Location

7299 Universal Blvd, Orlando, FL 32819
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 72 out of 100
72
Orlando Intl Airport
Orlando Sanford International Airport
42.7 km
See all flights
5,110Reviews196Q+A100Room tips

Reviews
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Detailed Reviews
khanme402 wrote a review Dec 2022
Hotel's Favourite
5.0 of 5 bubbles
we had a wonderful time at the best best western. Beds were very comfortable. breakfast was not included but for $14 you get a breakfast buffet and the grill station has made to order omelette and eggs. Maria and Octavio at breakfast were amazing. They are both very personable and attentive. will come back!!
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel
Responded 11 Dec 2022
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarahshenanigans wrote a review Jan 2020
4.0 of 5 bubbles
Best Western really lets you enjoy your stay. The rooms were very clean and bigger than i expected, every room includes a microwave and a fridge big enough to store about 5 drinks and a few items. We stayed in a double queen bedroom and surprisingly didn't feel cramped at all. My only complaint is that it smelled a little of mildew but i imagine that could be from the carpets if they haven't been updated yet. The amenities are not too much and not too little, enough for a good afternoon relaxation after a busy day in Orlando. A clean heated pool and two jacuzzis, i loved the gym which had quite a few selections of machines. There is also an on-site convenience store with a generous selection of snacks and drinks. I was a little sad that Best Western doesn't include a free breakfast with the reservation but considering the price i paid, cant complain too much. You always have the option to include breakfast to your reservation for an extra charge, which someone from front desk will gladly help you with. Everyone is so attentive and hospitable. All in all, this has been one of my best stays so far in orlando hands down and do plan on returning.
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Review collected in partnership with Best Western
Date of stay: December 2019
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel
Responded 16 Jan 2020
Sarahshenanigans; Nice!!!! We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will be beneficial to other travelers that are looking for genuine responses. Thanks again for your business!!! We realize you have many options when staying in Orlando and truly appreciate the confidence you have placed in us. We look forward to serving you again soon and often.
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tiffanyms1990 wrote a review Mar 2020
5.0 of 5 bubbles
We ditched our original reservation at the Ramada, and could not be happier. This Best Western was a breath of fresh air coming to clean rooms, and hospitality that is unmeasurable. Great service and experience all around. Next time we come to Orlando, this will be our choice hotel. My only small negative items would be that the pillows were odd, they were half size of normal pillows which didnt allow for full neck support and the hallways smelt of mildew.

The bar service is great and unmatched, although prices are a bit steep.

Very small in the scheme of how great everything else was.
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Review collected in partnership with Best Western
Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from chad gramley, Revenue Management at Best Western Orlando Gateway Hotel
Responded 11 Sept 2021
Thank you for writing a great review of our hotel. We are pleased to hear that you enjoyed the comfort and cleanliness of our rooms and got to experience the friendliness of our staff. we look forward to hosting your next trip to the Orlando area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KT T wrote a review Oct 2022
4.0 of 5 bubbles
Our visit was literally after the hurricane had swept across Florida and so we had no real idea what to expect when arriving. Luciana and the evening team we were greeted by although had to change our room three times before we could get settled, understood our concerns and under the circumstances of rooms still being treated for damp and damage were still full of smiles, kindness, organisation and working tirelessly to please us and all those around us.
A couple of areas were taped off and under construction but that didn’t deter all staff onsite being pleasant and helpful.
The pool area is a good size, with towels provided and two jacuzzis that again offer a relaxing wind down after a day at universal or shops nearby.
Location for internationals feels a little cut off but if you are good with Uber and Lyft apps and don’t mind searching on Google it’s easy to find things in the local area to do and rides to and from never reached over $25 each way. We even despite having done Disney still did Disney springs from here as a base and was still under $25. The shop, the guest laundry services ( we used as had been travelling - soap and conditioner could be purchased from the on site shop) were well stocked and easy to use. The restaurant breakfast is a buffet with a fun Mickey Mouse waffle maker and Rachel in particular was a great help and bundle of energy. At nighttime the restaurant served some good standard American food and apps with Ryan the barman being a great source of fun and conversation whilst showing off his bartending skills.
There is some local damage after the hurricane and but location worked for ours stay as our prime sun was Universal studios. Luciana was on the 3 nights we stayed there to always help us with extra pillows, tea, creamers and towels if we needed. A great budget hotel which needs some work doing but if you need a decent nights sleep for family and just somewhere as an in between for a decent price with no extra bells and whistles then I would stay here again. Thanks for a good stay despite the crazy unplanned circumstances!
I’m giving 3/4 stars as the accommodation needs work and some upgrades here and there but the team are a 4/5 with their personalities and abilities as a team.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel
Responded 15 Oct 2022
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
zirpoliflooring wrote a review Jan 2020
2.0 of 5 bubbles
Rooms felt very damp and stuffy. Bathrooms were clean but had a lot of mildew in corners. Lousy water pressure. They charge $11.95 basically for a continental breakfast that just about every other hotel gives for free. Staff was excellent though I will say that friendly and efficient when asked for xtra towels and blankets. Unfortunately I would never stay here again. I always stay at best westerns and this one was definitely one of the worse ones as far as rooms and bathrooms.
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Review collected in partnership with Best Western
Date of stay: January 2020
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel
Responded 5 Feb 2020
On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vistal component to our hotel and we strive to exceed our guest’s expectations daily, I apologize for not being able to do that your you. We are sorry hear about your experience. We If you are open to discussing this further, please call us at 407-351-5009 and ask to speak to our front office manager. We'd greatly appreciate the opportunity to hear details of your visit and work towards earning back your business.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tracie S B wrote a review Mar 2021
1.0 of 5 bubbles
Read the fine print.
Hotel is in serious need of a remodel. There are no USB chargers in the room. Carpet is soiled. Everything is just gross.
You pay a daily resort fee but nothing is open resort wise except the pool.
People run up and down the halls all night slapping the doors and screaming.
This is a non-smoking hotel or you can smell is marijuana everywhere.
Hotel is so short staffed especially in the evenings.
You have to empty your own trash every day and go downstairs to get things you need like towels, etc.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reservations sales, Sales at Best Western Orlando Gateway Hotel
Responded 23 Mar 2021
Dear Traciesandersb, On behalf of our hotel and staff we would like to thank you for choosing to stay with us during your recent visit to Orlando. Our hotel has bundled some of our guest amenities in to a small daily service charge fee which allows our guest to list of complimentary services. Although our hotel does our very best to enforce our 100% Non-smoking policy, it is often difficult to find the exact room location of the offender violating our rules. Even with our best efforts, sometimes people disregard the rules of an establishment to the detriment of other guests. Please, accept our most sincere apologies on the behalf of those inconsiderate guests. Again, we thank you for staying with us and for your review. We hope you will consider staying with us again during your next visit to Orlando so we may show you our dedication to improve and provide our guests with exceptional service and comfort. Regards, Best Western Orlando Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kylieas wrote a review June 2020
3.0 of 5 bubbles
Stayed June 3-4, 2020. Felt very unsafe due to people walking around the parking lot at 10pm-11pm. They did not seem to be hotel guests. Cars meeting up and speeding away in lot as well. Was told we would get a “grab and go” breakfast that replaces the normal buffet (due to covid). I was happy to hear they were adjusting their practices to keep guests safe. Went down in the morning and were told that the hours of the cafe were changed and it will not open until 2pm, so no free breakfast. No voucher or anything to supplement the miscommunication. The room was clean enough. The bathroom smelled of cleaning products which I was happy about because I knew it was at least bleached. I rather be safe than sorry in today’s times. The location right across from universal was great, but I couldn’t seep well wondering if my car would be broken into or not.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from chad gramley, Revenue Management at Best Western Orlando Gateway Hotel
Responded 12 Sept 2021
Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cristina L wrote a review Jan 2020
Toronto
3.0 of 5 bubbles
I stayed 2 nights in this hotel, the reason why I chose this place is because I only had 2 days and I wanted to be close to Universal Studios which is just 5mins drive from the hotel very convenient. The room was spacious but very old, pillows are very uncomfortable, and the hallway looks very old too. The shower handle was very difficult to operate and nearly no hot water coming when showering. We paid $120CAD each night including breakfast but the breakfast was not worth it...not much options I would say it doesn't not worth the value and staffs were very friendly.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel
Responded 25 Jan 2020
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a great experience.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vanessa L wrote a review Mar 2020
Port Saint Lucie, Florida
1.0 of 5 bubbles
My family and I arrived and checked in to the hotel at 3:30pm, dropped our personal belongings, and quickly left to enjoy the parks. The room we were originally assigned, was entered without our knowledge, due to a leak in the room. They proceeded to air dry the room. We got back to the hotel around 10:30pm, there was no notice on our door, but our key cards were disabled. With our two tired kids, one who was asleep on our shoulder, we had to go downstairs and we were informed of the situation, and reissued keys. We went back to the room but there was a strong odor, so we were switched rooms. The 2nd room had the same odor, possibly worse, the AC unit was very loud, and unfortunately we thought we were getting two queen beds instead of two full sized beds. Another observance, the floor throughout the hotel (including elevator), was sticky and dirty, if it wasn't so late, and the fact that we were with two exhausted children, my husband and I would have left the hotel. The staff was very friendly but there is no amount of friendliness that could fix how uncomfortable we slept. We would not recommend anyone visiting this hotel.
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Review collected in partnership with Best Western
Date of stay: March 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel
Responded 10 Mar 2020
Ms. Leavis; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and apologize for not exceeding your expectations. I must be honest, I wish your survey was to inform us of a phenomenal visit; however, it is still a gold nugget, as it gives us the opportunity to examine processes related to service failure. We understand customers are the most vital component to our hotel and we strive to exceed our guest’s expectations daily. After reading the description of your experience, I would be unhappy too. We understand how frustrating it can be when something we believe is simple turns out differently. We work hard to hire honest people, with a caring attitude and implement standard policies to protect our guests and associates alike. Again, please accept our sincere apologies for not doing that for you and for the difficulties your encountered during and after your stay. I hope you will consider staying with us again.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
krisU5567VZ wrote a review Mar 2020
Newburgh, Canada
1.0 of 5 bubbles
Location was great the breakfast is worth every penny. The entire resultant staff was fantastic for both breakfast and dinner it was the only good part about the hotel. Upon check in we went to our room to find a terrible odour and a pile of rotting food on the carpet under the desk. We notified the front desk to which they got us another room on the same floor which was kind of helpful since we only had to move luggage for a family of four (a three year old and six month old infant my wife and I) by ourselves to the new room. Our new room also had a bad odour to it there was a used bar of soap in the shower, that looked like it hadn’t been cleaned, the coffee maker in the room had and old filter left in it which was starting to mold. I again notified the front desk and asked them to address it the next day since we were pretty fed up with everything that night and wanted to get the baby down. When we returned the next day the soap was still in the shower! After they supposedly cleaned the room. Not a place I would ever take children to again they seriously need to work on cleanliness around this hotel
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Review collected in partnership with Best Western
Date of stay: March 2020
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel
Responded 12 Mar 2020
Mr. Shetler; On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a great experience.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Megan M asked a question Nov 2023
Newport News, Virginia
What is the latest check-in time?
Answer from Dave C
1 helpful vote
Our check-in time begins at 4:00pmEST and essentially goes until beyond 2:00amEST. Should you arrive later than this time, kindly contact our team for accommodations to be held for your later arrival.
Linette87 asked a question June 2023
Aurora, Illinois9 contributions4 helpful votes
How deep is the pool?
Answer from Bibi H
Toronto, Canada81 contributions12 helpful votes
So Srry Linette - I did not use the pool. Wish I had time to do so. I am therefore unable to answer that question. I think you might be able to get an asnwer by contacting the hotel directly. Enjoy your trip wherever you go.
Answer from Venture49533991010
Breakfast is optional, $11 extra. I saw a shuttle, don’t know If it was a free one.
Answer from Culture05845783977
Orlando, Florida
Yes! There is an iride stop less than one block from our hotel!
PriscilaNapolitano wrote a tip 15 June
Sao Paulo, SP44 contributions22 helpful votes
5.0 of 5 bubbles
"parking available with no fee"
Read full review
Walter T wrote a tip 6 June
1 contribution
5.0 of 5 bubbles
"This place is the best for staying in Orlando!"
Read full review
Jennifer O wrote a tip May 2024
2 contributions1 helpful vote
3.0 of 5 bubbles
"Told we were upgraded bc we are a BW member but there was no upgrade about room. Told for another $20 could get lake view.. ?! "
Read full review
Tyrone H wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Jacuzzi is on the left side of pool."
Read full review
Cassie S wrote a tip Apr 2024
11 contributions
4.0 of 5 bubbles
"Bring your own pillows"
Read full review
Not the right property for you?
There are more places to choose from in the Orlando area.
PRICE RANGE
AU$145 - AU$202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western orlando, clarion orlando, clarion hotel universal, orlando clarion
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
298
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN ORLANDO GATEWAY HOTEL (AU$145): 2024 Prices & Reviews (Florida) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Best Western Orlando Gateway Hotel
Which popular attractions are close to Best Western Orlando Gateway Hotel?
Nearby attractions include The Bureau Escape Rooms (1.2 km), Congo River Golf (0.6 km), and Titanic: The Artifact Exhibition (0.8 km).
What are some of the property amenities at Best Western Orlando Gateway Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Orlando Gateway Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Orlando Gateway Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Orlando Gateway Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Best Western Orlando Gateway Hotel?
Conveniently located restaurants include Nile Ethiopian, Aashirwad Indian Food and Bar, and Amor Em Pedacos Bakery.
Are there opportunities to exercise at Best Western Orlando Gateway Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Orlando Gateway Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Best Western Orlando Gateway Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Orlando Gateway Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to Best Western Orlando Gateway Hotel?
Many travellers enjoy visiting City Hall (12.0 km) and Jack Kerouac House (13.7 km).
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