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We arrived and checked in to our room which I changed the following morning due to a number of issues.
1. Toilet didn’t flush properly
2. The sofas in the room were FILTHY
3. Smell of damp and mould was disgusting.
4. Looked like there...More
The only problem we had was there was no room available upon arrival at noon. We traveled for 9 hours to get there and couldn't get comfy until around 1630 when me and about 7 other customers where at the front desk looking for answers....More
2 Thank Jose R
Response from Claudine B, Assistant General Manager at Coco Key Hotel and Water Park ResortResponded yesterday
Dear Jose R,
Thank you for taking the time to write a review about your stay with us. I do apologize that there was a delay in getting your room ready, our goal is to make sure that our guests get the cleanest rooms as...More
Honestly..... This place is a 2 star 🌟 🌟 hotel! We were here for 4 days. The first room had toilet 🚽 issues. Called twice to have it plunged.
Changed rooms, new room was larger. If you stay here only reserve the rooms in the...More
I booked with Virgin and was so worried about staying here after reading all the reviews I even tried to change my booking. But decided instead to contact hitel direct with my concerns. I requested a room in block 6 high up as I knew...More
I only give this place 1 star because I can’t leave zero stars!! The place is filthy and damp. Rooms are worn linens and dingy and staff is oblivious to the horrid conditions. Room smelled old and moldy we were moved to a different room...More
Response from briansandy r | Reviewed this property |
Hi the hotel is great it does get busy there so don’t worry about that there’s plenty for kids to do there and has for the parks you can get the bus there or taxis some buses are free just ask the reception which ones to get... More
Hi the hotel is great it does get busy there so don’t worry about that there’s plenty for kids to do there and has for the parks you can get the bus there or taxis some buses are free just ask the reception which ones to get but do check out taxi prices as well hope this helps
If you have a Costco membership you should consider renting a small car through their website. Other warehouse companies like Bjs and Sams should have similar pricing. It will be cheaper in the long run especially since... More
If you have a Costco membership you should consider renting a small car through their website. Other warehouse companies like Bjs and Sams should have similar pricing. It will be cheaper in the long run especially since you will want to explore Florida a bit more. The "waterpark" will get old fast. The resort may have a shuttle to Disney so you may want to inquire if its free or what the extra cost is. Pin trading is also a fun activity. You can buy a lot of Disney pins off ebay and trade them in the park. Cheap but very entertaining. Be sure to get it shipped via USPS Priority as some sellers will take a while to ship. Other activities you can consider (Orlando Go Card, Groupon activities like mini golf are great, Dinner shows like Medieval Times, Outrageous Magic show etc) Check out disboards for additional details. Hopefully your stay at the resort is more pleasant then ours.