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I recently stayed at the JW Marriott Grande Lakes for a work trip. It is not close to anything convenient, and even trying to find a place nearby to eat was a hike. The hotel itself was nice and the pool alone should get a...More
Response from Amelia P, Rooms Division Administrative Assistant at JW Marriott Orlando, Grande LakesResponded 8 July 2015
Thank you for your review. I deeply regret that we did not meet your expectations during your last stay at our resort. We take all feedback very seriously, as it is only through the lens of our customer are we able to critique and further...More
Front Desk personnel was lovely & outstanding. Upgraded us to a pool view room upon my daughter expressing that she had just graduated college. The resort is beautiful and luxurious. Will definitely return to fully enjoy the reciprocity with the Ritz Carlton. Only complaint is...More
We picked this hotel at the last minute, arrived late evening no problem, checked in fine, next morning we enjoyed the pool area food and drinks, lots of good service. The installations offer a very comfortable setting. Our room was very nicely decorated, spotless and...More
Had a conference here and took the family before moving to Disney and Universal properties. We should never have moved hotels. This hotel far surpassed the rest. The pool is huge and has a very long lazy river. They had such great service all the...More
Been here several times in the past few years and this is by far one of the best hotels we have stayed at ever! Love the JW at Grand Lakes, Orlando! There is so much to do here. Our fav is the lazy river experience!...More