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Westgate Lakes Resort & Spa

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5,304 Reviews from our TripAdvisor Community

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Showing 3,926: English reviews
Youngstown, Ohio
Reviewed 21 May 2014

Our room had a view of the fireworks from Epcot and Big Sandy Lake. Our doorman was amazing as he helped us to our room and helped remove a lizard from the balcony. Our 2 bedroom 2 bathroom room accommodated 5 girls comfortably. I will definitely be returning!

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Helpful?
1Thank Yeezy584
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for choosing us for your girl’s getaway trip. Our staff strives to provide the best experience for our guests and we are happy to hear you loved your time with us. We would love to host your trip again in the future. Ariel

Rochester, New York
Reviewed 21 May 2014

Best resort ever . Stayed in a 2 bedroom villa and it was fabulous. The villa was clean and very spacious. The balcony overlooked the water and we kept the sliding glass door all the way open so we really enjoyed that. The balcony was also accessed through the master bedroom which had a huge jacuzzi. This was one of...

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Helpful?
1Thank Deborah W
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your kind words on saying Westgate Lakes Resort and Spa is the best resort! We are honored you choose us for trip to the Orlando area. It's nice that you were able to enjoy the balcony, two bedroom villa and our amenities. We would love for you to visit us once more! Ariel

Washington DC, District of Columbia
Reviewed 20 May 2014

I stayed at the Westgate overnight, so I did not have time to make use of all of the amenities. My room held a king bed, jacuzzi tub, small kitchen area and bathroom. Be aware that the tub and sink are in the main room, not in the bathroom.The room decor and furnishings were quite dated, reminiscent of the 1980s....

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Helpful?
2Thank Vacationer20319
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking the moment to evaluate Westgate Lakes Resort and Spa. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team to ensure our quality is consistent. We...

Theresa, Wisconsin
Reviewed 20 May 2014

Brow beating to buy more timeshares when we checked in. Ice maker in freezer did not work. Maintenance came twice and said it was working. However, no ice was ever made. Put in for a late departure when we checked in, but low and behold, when we tried to use condo keys after 10:00am the keys had been zeroed out....

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Helpful?
2Thank Vickie K
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your valuable feedback. All of the information provided will be used to provide an even better experience for our guests and owners in the future. Customer service is important to us and it’s our hope to always exceed guests’ expectation. We do apologize for any issues that may have occurred. It’s our hope to move forward and...

Tok, Alaska, United States
Reviewed 19 May 2014

I am not sure I can count the ways of how horrible this place is. The first couple of times we used our time share here it was great lots of get togethers for all members and free buffet. Tons for the kids to do you really felt catered to. Well then we went again and from the second we...

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Helpful?
4Thank Cherish L
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your input in regards to your visit. We apologize for the issues you experienced during your stay and the frustration it caused. I have shared your review with our management team to prevent issues of this nature from re-occurring. We truly hope you will give us a future opportunity to serve you. Ariel

Maine
Reviewed 19 May 2014

We stayed here for a family vacation with our Daughter and Wife's Parents. Because they arrived a day before us, we were spared the check in process with the brow beating about buying a time share,etc. The room we stayed in was a 2 bedroom suite which with the fold out couch was enough room for all of us. We...

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Helpful?
1Thank Rockman1989
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your comments. Our team members take pride in being attentive and accommodating to our guests. Your compliments on our resort amenities are very appreciated. It’s always a priority to handle maintenance and housekeeping requests. Please know that this is not a common occurrence. We would love to have a chance to meet and exceed your expectations again....

Ridge Manor, Florida
Reviewed 18 May 2014

For my birthday, my husband took me to Orlando for a two day excursion. Being a Westgate owner, I had high expectations and was disappointed in this resort. The unit was current and nice, but weird. You enter into a room which doubles as a living room, dining area and kitchen. There are no windows in this room and the...

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Helpful?
1Thank Nadina P
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We always look forward to hearing from our valuable owners. Happy Belated Birthday from the Westgate Team. Thank you for expressing your concerns regarding your vacation trip. Owners can definitely request for a unit closer to the pool or parking lot area. Based on the availability of the units, our staff can certainly accommodate your requests. Your comments are very...

Flower Mound, Texas, United States
Reviewed 17 May 2014

There were numerous issues with the one night we stayed at this hotel. It started by not being able to get into our room because the main door was locked. (Terrible system they have main door to three rooms and anyone of the rooms can throw the deadbolt and the other 2 rooms can't get in). There was no parking...

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Helpful?
3Thank Connie Y
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking a moment to write this review. We understand that you had some concerns during your time with us. Exceptional customer service is what we strive to provide here at our resort. It’s our hope that this will not deter you from staying in the future. Ariel

Guelph, Canada
Reviewed 16 May 2014

Pleasant accommodation for family of 10, visiting Disney World. Clean, friendly helpful staff, well supplied kitchen and good beds for all. Pool was great for the kids, shallow enough for the little ones and nice and warm. Adults liked it too. We did not use the other activities for the kids, -too busy with Disney. Security was good. Shuttle service...

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Helpful?
2Thank Judy Y
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for allowing us to provide your family with a memorable vacation. We are happy to hear you had a great time, and that our friendly professional staff had an opportunity to enhance your overall stay experience. The next time you’re in town; we would love to host your trip once more. Ariel

Nassau, New Providence Island
Reviewed 15 May 2014

The Studio was just the right size. It rained for two days so on the second day we went out for a short while came back and stayed inside for the rest of the day. It room was comfortable and cozy. Would stay there again.

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Helpful?
Thank nickkie2014
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate your compliments on your cozy studio unit. It’s such great news that we were able to provide you with a nice getaway. Your feedback always helps us to improve our property. Come back again soon to visit! Ariel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: $136 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#30 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#53 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
263 questions
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Rhode Island
9 days ago

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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the express check-out boxes to avoid having to check out at the main office.”
  • Unidentified, dried
  • Under bathroom sink counter
  • Exterior shower
 of 5 bubbles ChaosTheory, 26 Feb 2017 | Read review
“Ask for a recently updated room.”
  • Shared vestibule.
 of 5 bubbles 86Shelbygirl, 20 Feb 2017 | Read review
“Check your room for ROACHES”
 of 5 bubbles Smique411, 17 Feb 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles annettec421, 15 Feb 2017 | Read review
“Upper floor rooms that face the lake will see the Disney fireworks at night”
 of 5 bubbles Jkdusty, 15 Feb 2017 | Read review
5 of 5