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Grand Hotel Orlando

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110 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Reviewed 10 July 2016 via mobile

I checked into this hotel on7/04 to 07/09 was supposed to check into another but decided to stay here again for another week. This is not a luxury hotel but it sure is super clean, super friendly and super convenient. The nightly rate is pretty affordable and usually Afordable means dirty, but not here. The front desk staff are very...

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Helpful?
4Thank Melissa S
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

Thanks for choosing to stay at the Grand Hotel Orlando for your 5 day trip. We are glad you decided to stay with us. We are so pleased you found us to be a Great value and our staff was friednly and helpful. Thanks

Euless, Texas
Reviewed 6 July 2016

Arrived late to check-in, but the front desk guy was pretty good. The only drawback during check in was that we had arrived late and thirsty, no water service and even the vending machine in the reception was out of water. Customer service?? July 4 weekend is generally a busy weekend and hotels get overbooked. Fine. Had warm breakfast in...

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Helpful?
1Thank NK_Traveler1984
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

Thanks for sharing your stay with us and Thank you for your 4 star review. Glad you were able to take advantage of our breakfast and our great location near so many area attractions in the Orlando area. We will address your concerns with our Management team. Thanks

Orlando, Florida
Reviewed 5 July 2016

I recently stay at this resort and had a good experience. The Front desk clerk was great(sorry I forgot the name) The room was basic but very clean. They had coffee in the lobby and I love that. Great location too. Close to Starbucks and Orlando 360.

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Helpful?
2Thank Luis M
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

Yes, we are right across the street from the Orlando Eye, so there is no way you can miss it. Glad we were able to get you your caffeine fix and you enjoyed our clean rooms and great staff. Thanks for sharing your stay with us.

Reviewed 3 July 2016 via mobile

I came here with my two kids and a family friend and our stay went really well! The kids enjoyed the pool, meanwhile I loved the free breakfast! When an issue and concern came up, the front desk was more than happy to help solve the problems. Especially Kim and Erica, who were very attentive!

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3Thank Bryanna B
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

Thanks you for your 4 star review, we are so very happy you enjoyed your stay and our great free breakfast. Glad the kiddos enjoyed the pool and we agree with you our staff is AWESOME. Thanks.

Shrewsbury, United Kingdom
Reviewed 29 June 2016 via mobile

Booked this hotel as a last minute getaway, so glad we did. The hotel is ideally located, across the road from wawa for snacks and drinks. And down the road from international drive which is full of food places and attractions. Not far from universal and wet and wild. There is a free shuttle from the hotel but we got...

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Helpful?
6Thank Magenta W
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

Thank you for sharing your stay with us and we are elated we exceeded your expectations. We are also glad we were in a perfect location for all your needs. Please when making your reservations for next year call us direct for the best rates. Thanks again for sharing your feedback.

Lantana, Florida
Reviewed 27 June 2016

The lobby (which was apparently recently renovated) is beautiful! Looks amazing. The staff was very nice and check-in was speedy. My boyfriend and I apparently got one of the newly renovated rooms as well...we had been hearing a lot of negative reviews on the hotel, specifically about the rooms but wow, were those bad reviews wrong. The room was great...

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3Thank lolorojo
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

Thank you for your 4 star review.... We are so pleased you were amazed with our property form our awesome staff to our clean and comfortable rooms. Hope you enjoyed you day at Aquatica and we hope to see you again soon.

Reviewed 26 June 2016 via mobile

Great customer service! Room was very clean, smelled fantastic. Beds were comfortable. This was a last minute find for our 28 year anniversary and a gem! We will come back the next time we come to olando, thank you Grand Hotel for making this a memorable weekend!

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1Thank paconroni
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

We are so pleased you chose the Grand Hotel Orlando to celebrate your Anniversary. We are so very happy that our staff was friendly and accommodating and you found our rooms to be clean and comfortable. Hope to see you again soon.

Reviewed 22 June 2016 via mobile

We were there for 4 nights. The place is very clean the staff was nice and made us feel welcome. They have Continental breakfast and the people in charge of breakfast are very nice specially MARIO. So when you get to the breakfast area make sure that you say Hi to Mario. 😉

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1Thank Magaly L
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

Thank you so much for your 5 star review, we are so very pleased you enjoyed your stay at the Grand Hotel Orlando. Glad you were able to get a good hot breakfast to start your day and our staff was friendly and accomadating. Thanks

Tampa, Florida
Reviewed 18 June 2016 via mobile

Well to begin with the front staff was wonderful, and the new lobby is beautiful and nice design. Rooms could use a little more work (lamp hanging from ceiling with exposed wire). Also heavier weights would be nice too. Doors also need fixing

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Helpful?
Thank danny55510
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

Thanks for your 4 star rating, we are so very pleased you enjoyed your stay. We will address your concerns with Staff and Management.

Reviewed 17 June 2016 via mobile

The front staff was extremely helpful. Luis was there when I walked in and he was so helpful and very friendly. He answered all of my questions. The hotel is very clean and nice. The room was updated and welcoming. We even enjoyed a dip in the pool. I will definitely come back.

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Helpful?
1Thank Rhandi B
gwendysuethurman, Guest Relations Manager at Grand Hotel Orlando, responded to this review

Thanks you so much for sharing your stay with us, we are Elated you enjoyed your stay and our Staff was friendly and helpful. We look forward to seeing you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Meeting Rooms

Additional Information about Grand Hotel Orlando

Address: 7825 Universal Blvd, Orlando, FL 32819-8943 (Formerly WOW Resort)
Region: United States > Florida > Central Florida > Orlando
Price Range: $68 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel Orlando 3*
Number of rooms: 334
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Also Known As:
Comfort Inn Universal Studios Area Hotel Orlando
Comfort Inn Orlando
Comfort Inn Universal Orlando
Orlando Comfort Inn
Grand Hotel Orlando Florida
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Orlando staff and other travellers.
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Questions? Get answers from Grand Hotel Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See it. If not ok, ask for another.”
 of 5 bubbles shelswife, 30 Nov 2016 | Read review
“Third floor is good overlooking the street and car park.”
 of 5 bubbles 880jetm, 13 Nov 2016 | Read review
“Go somewhere else”
 of 5 bubbles 545joyces, 25 Oct 2016 | Read review
“bottom was perfect and heard second floor even better”
 of 5 bubbles patrickduff24, 24 Oct 2016 | Read review
“was given pool view room on second floor- great!”
 of 5 bubbles elainegibbon, 23 Oct 2016 | Read review
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