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The Ritz-Carlton Orlando, Grande Lakes

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#21 of 335 Hotels in Orlando
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The Ritz-Carlton Orlando, Grande Lakes
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2,390 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton Orlando, Grande Lakes
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Showing 2,251: English reviews
Sunny Southeast Florida
Reviewed 17 May 2015 via mobile

The Ritz Carlton Grande Lakes provides the same consistent high service, timeless decor, comfy linens, good eats and all of the amenities you would expect from a Ritz Carlton, all within 15 minutes of Disney, Universal and Sea World. This hotel is connected to the JW Marriott Grande Lakes by hallways of convention spsce and a more-than-ample two-story spa. Both...

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Thank Scottness_Monster
Reviewed 15 May 2015

My guest and I went to this hotel for a spa day. The service was exceptional. We both received a facial, and our Aestheticians, Deidre and Erika were exceptionally amazing. A flute of champagne was offered post-facial, at no charge. My skin glowed for days after my treatment. The relaxation room upstairs was very serene, plush with fresh fruit and...

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Thank Tanya b
New York City, New York
Reviewed 14 May 2015

Stayed here with my family for 4 nights. Other than the room being a bit on the small side I really can't complain at all about this property. It's very pretty, the pool is awesome and the poolside attendants were super nice and attentive. Angel at the pool was amazing... I casually mentioned that my daughter and her friend were...

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1Thank josiegrammer
Lafayette
Reviewed 13 May 2015

I enjoyed a perfect day at the Ritz Spa and had the best massage in years. The staff were extremely warm & helpful, but not intrusive at all. The pool was lovely & peaceful and the food was delicious. I was staying at another hotel for a work conference, but had a free day & had the best experience here....

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1Thank Karen H
New Jersey
Reviewed 12 May 2015

First time staying at this property and was pleasantly surprised by the level of customer service. From the valet attendants to the bus people poolside, every staff member is dedicated to making each guest’s experience a memorable one. Check in was a breeze and requests for additional items in the room were met promptly. Grounds are impeccable and decorated in...

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2Thank L M
Tampa, Florida
Reviewed 10 May 2015 via mobile

I have gotten quite spoiled in my old age and service can still make all the difference. From the moment I walked in, all the staff were absolutely phenomenal in making sure I could find my way anywhere on the property. I have stayed at several other Ritz properties and although I have found some to be quite snooty, this...

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Thank AJWMD
None, Italy
Reviewed 9 May 2015

Should be close to the perfection. Outstanding location, top service, clean and magnificent. However, the hotel management should take care of some few details, the details here, and in this kind of locations, make the real difference. Breakfast is very good, fresh products, 30$+ for the buffet option, however if you ask for an espresso instead of the "freshly brewed...

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1Thank StraightToSaturn
jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for sharing your feedback on your recent visit to the resort. I am thrilled the service from the ladies and gentlemen was as you expected. The feedback that you provided is taken very seriously and I want to apologize as the issues noted in your comments certainly left you with some concerns. I would welcome the opportunity to...

St. Petersburg, Florida
Reviewed 8 May 2015

This is a quiet place away from the typical Orlando bustle. The facility is perfectly maintained and is the classiest spot for couples. Guests can enjoy the amazing pool at the Marriott that is connected to the Ritz by a short walk.

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Thank saintpetermatt
New Orleans
Reviewed 4 May 2015

I just got back from a 3 day, 2 night weekend with my family. Everything went okay with check in but even though I had called ahead day prior for a King bed, they tried to put us in 2 doubles. I'm not sure about anyone else but I don't enjoy sleeping in a double bed with my husband. We...

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4Thank HoneymoonNewOrleans
jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for your feedback and I am very sorry that the service that you received did not meet your expectations. I cannot make any excuses for our missteps and can assure you that I have shared your feedback with my team. I would very much like the opportunity to speak with you to get more information on what room...

Reviewed 3 May 2015 via mobile

I am an 11 year old girl and have been to the ritz Carlton 3 times. I absolutely love the kids club there. They have such friendly staff and lots of fun activities. My favorite though was their pet bunny. The hotel rooms were very beautiful and the view was AMAZING! The pool was very nice but not all kid...

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3Thank Gracececchini

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more   less 

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837-7662
Region: United States > Florida > Central Florida > Orlando
Price Range: $349 - $1,273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
The Ritz-Carlton Orlando, Grande Lakes Florida
Hotel Style:
#3 Luxury Hotel in Orlando
#4 Spa Hotel in Orlando
#9 Romantic Hotel in Orlando
#10 Green Hotel in Orlando
#15 Business Hotel in Orlando
#18 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Orlando, Grande Lakes staff and other travellers.
48 questions
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Questions? Get answers from The Ritz-Carlton Orlando, Grande Lakes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool View rooms”
  • Bathroom with Tub and separate shower
  • Large 65-70
  • Comfy King size bed
 of 5 bubbles speedster351, 25 Mar 2017 | Read review
“Try their restaurants, amazing”
 of 5 bubbles 356hafizf, 18 Mar 2017 | Read review
“Go for the Club Level if you can!”
 of 5 bubbles Peter537, 18 Mar 2017 | Read review
“get up higher and in the middle of hotel for great views.”
 of 5 bubbles J0hnPM10, 1 Mar 2017 | Read review
“when possible take a pool view, lake view suite”
  • fab views and so peacefull in this busy place
 of 5 bubbles 72bobs, 17 Feb 2017 | Read review
5 of 5