We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This resort is very well maintained & great grounds. The Ritz and Marriott properties are attached. Our company booked at the Marriott for out conference, but we switched rooms after checking in. There was a big difference in customer service, cleanliness, room, etc.
1 Thank 8439JG
Response from TeamMarriott, Manager at The Ritz-Carlton Orlando, Grande LakesResponded today
Thank you for choosing our Marriott Brand. We are delighted to know that The Ritz-Carlton exceeded your expectations and you had a great stay. It was a pleasure to have you as our guest, and we hope to see you again soon whenever...More
My family had a perfect stay. The staff is super friendly and helpful. The property has been updated since the last time we were there. The restaurant downstairs is amazing. The pool did not feel crowded even though the hotel was fully booked. We will...More
Thank John C
Response from TeamMarriott, Manager at The Ritz-Carlton Orlando, Grande LakesResponded 6 days ago
Dear John C,
We appreciate the nice review of The Ritz-Carlton Orlando, Grande Lakes. Your comments were a pleasure to read - it is always nice having our devotion to service recognized! We are one of the true luxury resorts to call Orlando home and...More
This hotel property is gorgeous. The staff are accommodating if you "appear" to have money. If not then good luck.
They have a nice pool and playground for the kids. The food is tasty.
I attempted to go out on the balcony, but it was...More
Thank Christina S
Response from TeamMarriott, Manager at The Ritz-Carlton Orlando, Grande LakesResponded 5 days ago
Dear Christina S,
Thank you for taking the time to tell us about your visit to The Ritz-Carlton Orlando, Grande Lakes. We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our...More
Loved the spa experience. I spent the whole day there and everyone was delightful. Andre O’Sullivan and Steven Solters were amazing. I ended up getting two massage services at the end of the day! I am definitely coming back!More
Thank Michelle B
Response from TeamMarriott, Manager at The Ritz-Carlton Orlando, Grande LakesResponded 1 week ago
Dear Michelle B,
Thank you for being our guest at The Ritz-Carlton Orlando, Grande Lakes. We are pleased that we could provide you with a gratifying stay and we appreciate your generous comments. Your compliments will allow me to thank Andre and Steven for a...More
Stayed for a conference and the hotel was loaded with kids and other business groups. This is a huge conference center with the Marriott Grand Lakes attached...also with a conference center.
Arrival and departure with all the cars and people checking in and out was...More
Response from TeamMarriott, Hotel Manager at The Ritz-Carlton Orlando, Grande LakesResponded 1 week ago
Thank you for your review about our hotel. We are pleased knowing your overall stay was satisfactory, and we appreciate knowing where we have room for improvement. We apologize for the issues you had with our valet service and for the inconvenience this...More