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Residence Inn Orlando Lake Buena Vista

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Residence Inn Orlando Lake Buena Vista
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1,034 Reviews from our TripAdvisor Community

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Showing 899: English reviews
New York
Reviewed 6 days ago NEW

I used to stay here all the time from when it first opened until now but after this time, I probably won't return. This hotel is not that old and yet needs renovations. The beds are lumpy, the bathrooms need an upgrade. When I fist arrived, we checked in on Tuesday night everything seemed ok. We got up, showered and...

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Helpful?
Thank LisaNewYork
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Lisa, give us call so may follow up on your issues. Generally we have great hot water throughout the hotel and we service all our rooms each day. Look forward to hearing from you.

St. Paul, MN
Reviewed 1 week ago

I haven't stayed there yet but I was planning to until I read the recent reviews. My birthday plans for my 60th birthday for many years (was at Epcot with my 6 kids 18, 11, 8,8,6 and 4 in 2000) was to return without children and actually enjoy Epcot. Are these renovations still going on? I intended to stay 1/19...

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Helpful?
Thank SHERI v
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Our renovations finally finish the end of January... lobby, restaurant and all floors but the 3rd floor, which is currently almost finished.. Everything looks great come see!

Reviewed 1 week ago via mobile

If you have a big family like I do, Residence Inn, gives you the variety to chose from different suite categories, from family suites, jr. suites, 2 bedroom suites, 1 bedroom sites, rooms with different bed types such as king beds in master & queens in second etc., and best of all "complimentary full buffet breakfast" It's the best of...

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Helpful?
1Thank MrsAncruzer
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Thanks, yes our rooms are not like your typical small hotel room... the large suites with living room area and full-kitchens are great for families traveling.

Prince George, Canada
Reviewed 3 weeks ago

We stayed here in October 2008 & 2011. We had the 2 bedroom, 2 bath suite with kitchenette and living room. Clean and comfortable queen beds in one room, 1 king in the second bedroom. Mirrors with sinks are outside the bathroom, which is handy if someone is showering, you can still get dressed in ready without losing anytime. Deep...

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Helpful?
1Thank mariedesjardins
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Glad you had an enjoyable stay.. see you soon!

Reviewed 4 weeks ago via mobile

Usually we really like our stays at Residence Inns, but this stay had much to be desired. First, when we drove in, the front door was not to be found. Instead, the front staff were sitting at tables outside because the lobby was being renovated. I understand renovations, but it is disconcerting to pull up and hand your credit card...

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Helpful?
2Thank Cristinmcl
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Sorry that you stayed in one of the non-renovated rooms.. we only have a few left to finish... We agree about the having had to move the lobby, outside on the front patio at the hotel entrance was best of a bad situation.. But the good news is, we are back in our new lobby and it looks great...

Greensboro, North Carolina, United States
Reviewed 5 weeks ago via mobile

Was surprised to see the front desk staff outside. This was due to renovations being done to the lobby. This didn't impact service. Check in was easy and the staff member who handled it was very nice, helpful & informative. I had a 1 bedroom king suite. The room, kitchen and bathroom were clean. The bed & pillows were extremely...

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Helpful?
1Thank Shofie R
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Shofie... Thanks for the kind words.. yes renovation is still going and we all can't wait to see the end product, with much of the renovation completed is really looking great.. the lobby is back to normal next week.. just in time for Christmas time.. thank goodness Lol..

Vero Beach, Florida
Reviewed 5 weeks ago

Our party of five stayed here this past Sunday and Monday and have mixed reviews.our two bedroom suite was spacious and had a nice kitchen.However,there are a lot of renovations going on with noise and construction crews roaming around.Hot water was an issue,never seemed to get a hot shower.Our air conditioner never seemed to cool our room as the highs...

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Helpful?
1Thank MICHAEL D
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Well soon the renovations will be over... the new rooms look great! We are open a new pool bar soon... but just need the hot weather back to enjoy a cold drink poolside.

Victor, New York
Reviewed 8 December 2016

First off, AAA travel agent who booked our trip should have known, and warned us that hotel was under renovation. We had to check in outside, because unable to go in lobby. Suite contained two bed, two bath, sitting area and kitchen, which was ideal for my husband, myself and mother. Rooms were somewhat warn, but clean. Among complaints, first...

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Helpful?
1Thank Mary M
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Mary thanks for the feedback and yes have a renovation on going with our lobby with completion set for December 22... and unfortunately the Front Desk has been relocated at the Front Door with curbside check-in and check-out available. We continue to renovate our guestroom also with completion set for the end of January.... with many of the issues you...

State College, PA
Reviewed 8 December 2016 via mobile

I agree with the latest reviewer, Shane. I had high expectation booking with Marriott, and Residence Inn. But this hotel fell out of average. 1. NO FRONT DESK Literally, there was no front desk. Staff sitting outside of their building, NO SIGN NO PEOPLE showing the direction about where is the front desk to check in. 2. HOT WATER ISSUE...

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Helpful?
1Thank KOKOROCANDY
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

We understand the inconvenience of the temporary location of our Front Desk, which is located outside at the main entrance and offer curbside check-in and check-out with no need to leave your car... Candy give me a call concerning your staff interaction. We pride ourselves on providing outstanding customer service to all guests and would find your experiences unacceptable and...

Reviewed 7 December 2016 via mobile

We're Marriott people...and we're Residence Inn people. Until this trip, I'd never had a problem the hotel couldn't resolve to our satisfaction. We stayed at this hotel two years ago and loved it. The rooms were clean, the staff were friendly as could be, and while the Epcot bus was an inconvenient hassle, the hotel is close enough to the...

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Helpful?
2Thank Shane M
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Shane we are very sorry for your poor experience and agree the service you received is unacceptable and not who we wish to be... Thankfully soon our renovation will be completed and yes currently the lobby is under renovation and our Front Desk is currently relocated out front, at the main entrance. While we try avoid any impact on our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Residence Inn Orlando Lake Buena Vista

Address: 11450 Marbella Palms Ct, Orlando, FL 32836-6234
Region: United States > Florida > Central Florida > Orlando
Price Range: $151 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Orlando Lake Buena Vista 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Residence Inn Lake Buena Vista Hotel Orlando
Residence Inn Orlando Lake Buena Vista Florida
Orlando Residence Inn
Hotel Style:
#137 Romantic Hotel in Orlando
#163 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Orlando Lake Buena Vista staff and other travellers.
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Questions? Get answers from Residence Inn Orlando Lake Buena Vista staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure a.c works and hot water is running”
 of 5 bubbles michaeldL780BD, 14 Dec 2016 | Read review
“None, until renovation completed”
 of 5 bubbles G9521PRmarym, 8 Dec 2016 | Read review
“Our room faced the Pool area, which worked fine. nice and quiet”
 of 5 bubbles 326redb, 2 Dec 2016 | Read review
“Go for the Suites, not the Studios. A little nicer!”
 of 5 bubbles 740vincem, 18 Nov 2016 | Read review
“If you are showing up late you had better call a couple times earlier in the day to confirm they know you're showing up late..”
 of 5 bubbles JasonL257, 7 Nov 2016 | Read review
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