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Holiday Inn Express Hotel & Suites Universal Studios Orlando

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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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855 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Universal Studios Orlando
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Showing 605: English reviews
Orlando, Florida
Reviewed 28 May 2013

This is a very nice hotel, clean and all of the staff (except for one lady at the front desk) was as friendly nice as can be. We had a king size bed, the room was large and comfortable. There was a standing shower, no tub, but it was a bit crammed for two people. They provided an iron and...

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Helpful?
3Thank bowlingpenguin8
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for your comments regarding our Holiday Inn Express. We apologize for the noise issue and how our front desk agent reacted to your comments. This is not the service we strive to deliver and we will address your comments for immediate improvement. We do hope you will give us another opportunity to make your stay an enjoyable one....

Folsom
Reviewed 28 May 2013

The staff was very welcoming and helpful. The rooms were not designed very well knowing the hotel would house mainly families visiting Universal. The are very small without a lot of storage or areas to place your belongings. If there is a family of four it is woth your time to get adjoining rooms.I must say the free breakfast was...

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Helpful?
1Thank Matthew M
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to spend the Holiday weekend in Orlando. We do have suites that are larger than our standard rooms that will sleep 4 and 6 and equipped with refrigerator and microwave. We appreciate your comments, and the breakfast team will be very happy to hear that you enjoyed the breakfast! We look forward...

Colorado
Reviewed 21 May 2013

I found this to be an average Holiday Inn Express (I stay in many of them). Decent room, but a very uncomfortable bed. Poor breakfast. However, Doris at the front desk was wonderful. Unlike many hotel clerks I've seen, she knew the area and was able to tell me the addresses of the stores I wanted to go to (e.g.,...

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Helpful?
2Thank sm91
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for your great comments regarding Doris. She will be pleased to read your review. We were sorry to hear that you did not like the bed or enjoy the breakfast. Our breakfast is quite extensive including pancakes, hot meat and eggs plus cinnamon rolls, cereals, muffins, bagels and more. Any suggestions for improvement are greatly appreciated however the...

Patchogue, New York
Reviewed 8 May 2013

Our family came for a visit to Universal Studios over Spring break. We are platinum members and were sure that we would not be upgraded due to it being such a busy time. Much to our delight, we were upgraded to a one-bedroom suite, with a living room and kitchenette. The room was clean, and the entire hotel was updated....

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Helpful?
3Thank Kristina K
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for being a member of the Priority Club Program.. We appreciate your loyalty to our brand, and we are happy we were able to give you the courtesy upgrade as a Platinum Member. We appreciate the nice review.

Christchurch, United Kingdom
Reviewed 4 May 2013

Just stayed here while on a business trip to Orlando. Checked in and room was fine except two double beds. Asked if a single King size was available and was moved straight away. This room was just the same as the other. Clean, well maintained and everything worked. Staff were helpful and efficient, even taking delivery of a parcel for...

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Helpful?
2Thank loads100
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express for your Orlando business trip. We all thank you for the nice review and recommendation and hope to see you again soon.

Miami, Florida, United States
Reviewed 27 April 2013

This is a great hotel, kinda overpriced, but its right across from Universal Studios Orlando, which is a plus if you dont want to be driving, they offer free breakfast, which was pretty good, however make sure you wake up on time, cause at 11:00AM they will go ahead remove everything.

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Helpful?
1Thank Lala M
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Dearl Lala, Thank you for your comments. Our hot breakfast buffet is served from 6:00 am until 10:00 am on Saturday and Sunday and from 6:30 am until 9:30 am all other days. We are happy to hear you enjoyed your stay.

Norcross, Georgia
Reviewed 15 April 2013

I stayed at this hotel on more than one time visiting universal studios. The front desk reception is always friendly and prompt. The front lobby area is pleasnt and inviting. The grounds are kept nicely also. The rooms are are nicely funished and comfortable. Modern decor..clean..and even the towels were soft. Wifi was a good connection, cable optilns were good,...

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Helpful?
Thank seascape1224
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you so much for the nice review and recommendation. We look forward to seeing you again!

Atlanta, Georgia
Reviewed 8 April 2013

We rented a room in this hotel without really knowing where it was. We have previously stayed at the Doubletree outside of the parks. We saw that this wasn't far, so we gave it a shot! We loved the fact that there was no parking fee - that is what ultimately made us choose this hotel over the Doubletree. You...

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Helpful?
3Thank Kellye H
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the nice review. We apologize for your noisy neighbors and we are happy to hear you will come back. Have a good day.

Tampa, FL
Reviewed 28 March 2013

The only real problem I had was with reservations. I paid for the room in full months prior to my arrival, calling the night before to confirm my reservation and room request. When I arrived the following day, the room that was given to me was a smoking room, which I specifically asked not to have. Was told they were...

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Helpful?
2Thank nsgrimm
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Dear Ms. Grimm, We do apologize that we were not able to accommodate you in the room type that you booked. I have sent you a separate email and will wait for your response. Thank you and I look forward to hearing from you.

Reviewed 25 March 2013 via mobile

The hotel itself is very nice and the rooms are clean, but the staff is absolutely wonderful!!!!! We arrived Sunday and got checked in to the 9th floor, we looked out the window to see a tornado wall cloud across the street so we ran to the elevator to get to a lower floor and we ended up stuck in...

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Helpful?
1Thank chad f
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for your nice comments. That storm came up fast and we were happy to get your family downstairs to a safe area. We appreciate that you chose our hotel for your Orlando holiday and we hope to see you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
  • Concierge
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Closest Holiday Inn Express Hotel to Universal Orlando Just steps away from Universal Studios and 10 minutes from the Orlando Convention Center, our central Orlando hotel offers both comfort and convenience. If you are looking for lodging near Orlando theme parks, look no further than our charming Orlando hotel, conveniently located at the intersection of Florida s Turnpike and I-4. Easy access to popular Orlando attractions like Walt Disney World Resort and SeaWorld Orlando and Aquatica. Cruise International Drive, also known as I-Drive , for the best shopping, restaurants and entertainment in Orlando. Prime Outlets, Festival Bay, and Mall at Millenia are all five minutes away. Also, we are only 15 minutes away from downtown Orlando. During your Orlando business trip, you will be impressed with the accommodations our Orlando hotel provides. Our Universal hotel is conveniently located near the Orlando/Orange County Convention Center and is the perfect place to stay during your visit to Orlando, FL. While vacationing in Orlando, enjoy several hotel amenities including free high-speed Internet access, pool heated (seasonally) and hot breakfast buffet. Book your reservation today and enjoy our great Orlando hotel deals and rates. Must be 21 years of age with valid credit card at check in. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Universal Studios Orlando

Address: 5605 Major Boulevard, Orlando, FL 32819-7960 (Formerly Sleep Inn & Suites @ Univ Studios)
Region: United States > Florida > Central Florida > Orlando
Price Range: $146 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Universal Studios Orlando 2.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Universal Studios Orlando
Holiday Inn Express Orlando
Holiday Inn Orlando
Holiday Inn Express Hotel & Suites Universal Studios Orlando Florida
Hotel Style:
#98 Business Hotel in Orlando
#155 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Universal Studios Orlando staff and other travellers.
33 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Universal Studios Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“in the middle”
 of 5 bubbles emissouri92, 11 Jan 2017 | Read review
“Back side rooms overlook a Wendy's restaurant and not far from major road so some road noise in the room. Front side faces the parking lot.”
 of 5 bubbles ColonelAudubon, 9 Nov 2016 | Read review
“If you are in Room 413, room is not made up till the last.”
 of 5 bubbles rtrdpat, 3 Oct 2016 | Read review
“Our room was perfect, fifth floor in the middle of the hall.”
 of 5 bubbles 411jilliane, 6 Sep 2016 | Read review
“I asked for upper room from recommendations before and so we did and it was quiet.”
 of 5 bubbles sharynnm, 17 Aug 2016 | Read review
5 of 5