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Hard Rock Hotel at Universal Orlando

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Traveller (3230)
Room & Suite (733)
Pool & Beach (382)
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Overview
  • Excellent63%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“express pass”(937 reviews)
“city walk”(940 reviews)
“water taxi”(705 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
30 Apr.1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,445)
There are newer reviews for Hard Rock Hotel at Universal Orlando
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8,462 results
Traveller rating
5,066
2,059
775
360
202
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5,066
2,059
775
360
202
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All reviewsexpress passcity walkwater taxirock royaltyrock starclub levelvelvet barrock musicpalm restaurantislands of adventurefast passharry potterboth parkskids suiteroom keypool areaearly access
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2,051 - 2,055 of 8,462 reviews
Reviewed 3 August 2016

The corridor noise is constant from about 6.30 with people heading to the parks early until about 2am, and for some reason is very loud in the room. If you want to sleep this is not a great hotel. also, the housekeeping staff like a...More

Thank FreemanandGrizz
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 4 August 2016

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. I sincerely apologize for the inconveniences your family experienced during your stay. We strive to provide a quiet and relaxing stay that Rocks!...More

Reviewed 3 August 2016

The hotel has lost its attitude and spirit. Very unfriendly and tired staff, except for a few exceptions. Can't understand how management can drop the concept like this. I could not see any interested manager under our 8 nights stay, just staff looking the other...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Joakim V
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 1 September 2016

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will...More

Reviewed 3 August 2016 via mobile

Walking to our hotel the children were hot, grumpy and tired. We had groceries with us so couldnt take water taxi. We stopped at the Hard Rock looking for a cab. Garth at the front desk saw our situation and jumped straight in. He didnt...More

1  Thank MaastrichtMartin
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 4 August 2016

Thank you for your rockin’ review and continuing to choose the Hard Rock Hotel at Universal Orlando as your vacation destination. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I...More

Reviewed 3 August 2016

The hotel has a unique funky vibe about it, the location is perfect for the parks with great transport options from a walk along pristine gardens, rickshaw or boat. The rooms are looking great following the refurb. The pool area is amazing with plenty of...More

Review collected in partnership with Hard Rock Hotels & Casinos
2  Thank Pennyandvince
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 4 August 2016

Thank you for the rockin' review. We are thrilled you were able to take the time to enjoy our poolside activities and zero depth pool. Our breakfast buffet is a great way to start the day and are very pleased to hear you enjoyed it....More

Reviewed 2 August 2016

One of the best hotels we have ever staying in. All the levels are excellent and yet it provides a laid back holiday atmosphere whilst the staff are exceptionally helpful - especially those in the Beach Hut. The rooms was excellent, cleaning superb. In short,...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Jennifer N Davi... W
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 3 August 2016

Thank you for your rockin' review and choosing the Hard Rock Hotel at Universal Orlando as your vacation destination! We are thrilled you experienced the Rock Star experience from the moment you arrived. We can't wait to welcome you back. Rock on!

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 293 - USD 562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 293 - USD 562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3230)
Room & Suite (733)
Pool & Beach (382)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Centre & Event Rooms (10)
Questions & Answers
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CHERYL M
13 April 2018|
Answer
Response from Crissy7682 | Reviewed this property |
Yes, we went to both park all 4 days we were there and used express pass on all the rides that accepted it which were most.
1
Vote
Melanie L
13 April 2018|
AnswerShow all 3 answers
Response from Diane D | Reviewed this property |
Busy - kids love it.
1
Vote
greeneyed1970
10 April 2018|
AnswerShow all 5 answers
Response from VeronicaH853 | Reviewed this property |
The hotel is close to the Universal parks, not far from Seaworld and Disney also! She will love it, have a great time!
1
Vote
Room Tips
"Club level is worth it for the amenities and view. 7th floor was away from the noise of the pool."
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"pool view or corner suites are the best"
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"Choose the Rock level for all the inclusions."
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"High Floor for the best views otherwise it will be tree's !"
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