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Hard Rock Hotel at Universal Orlando

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#42 of 336 Hotels in Orlando
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Hard Rock Hotel at Universal Orlando
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7,761 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel at Universal Orlando
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Showing 7,006: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 September 2015 via mobile

The Hard Rock hotel is fabulous. The Rock Royalty Club is especially nice with continental breakfast, snacks throughout the day, lite dinner food and drinks including beer and wine, it's like an all inclusive. The staff at the Rock Royalty club are terrific and Hoa, one of the staff, really went out of her way for us. It made our... More 

Helpful?
2 Thank Janice C
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Janice, Isn’t the Rock Royalty Level great? They provide you with everything you’ll need to have an amazing day. I am so happy that our team of Rock Stars went out of their way to assist you in making sure that your stay rocked! We hope that Rachel had an amazing 16th Birthday and hope we get to see you... More 

new york, new york
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 September 2015

Just got back from staying at the Hard Rock and every person we came in contact with was great....from the front desk to housekeeping to the staff at the pool and especially all the great people on the Club Floor like Nan, Mathew, Joshua and Steve just to name a few. I would never tell anyone how to spend their... More 

Helpful?
1 Thank bigalittlee
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Our Rock Star Staff prides themselves on creating authentic experiences that rock. I am so happy that Nan, Mathew, Joshua and Steve were able to provide you with excellent guest service that allowed you to truly enjoy your vacation. Our spacious rooms provide you with all the comforts of your home away from home. The close proximity from the parks... More 

Sheffield, United Kingdom
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 September 2015

The hotel is very music orientated, FAB atmosphere as you walk through the doors. Great pool with music playing, fab benefits to Universal parks. Just had an issue of asking for extra coffee at 9pm and not getting it until 11 pm when we were in bed! The beds were soft which I didn't think I liked but I slept... More 

Helpful?
Thank Edgey27
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Our ‘sleep like a rock’ bedding collection will definitely have you sleeping like a rock. Our amazing pool and close proximity to the park make it very convenient for you to take a break and relax after an early morning at the parks. I am disheartened to hear about the delivery time of your coffee as it falls short of... More 

berkeley Hts, nj
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 September 2015

Stayed on the 7th floor for 4 days and 3 nights. Was hoping for a pool view but the entire floor was sold out. VIP is well worth the extra $. You get a breakfast, snacks at lunch and dinner and nighttime cookies plus all the soda and drinks you want. We used it a lot. The reason I gave... More 

Helpful?
2 Thank Todd E
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your recent experience with us. Our out of this world staff along with all of the amenities that come with staying on our Rock Royalty level definitely leave you feeling like a rock star while you are on vacation. We are so happy to hear that our team of rock stars were... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2015 via mobile

Staying here meant our universal tickets were upgraded to Express Pass; well worth it! The room was fab and the pool area was lovely also. Would highly recommend. Staff were friendly and helpful, answering any queries.

Helpful?
Thank cath h
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your rockin’ review of your recent stay with us. The complementary Universal’s Unlimited Express Passes definitely helps you make the most of your time while you are at the parks. I am so happy to hear that our team of rock stars were able to assist you in creating authentic experiences that... More 

East Sussex, United Kingdom
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 September 2015 via mobile

Stayed here in early August for a 6 night trip to visit the parks & Orlando. Last year we opted to stay at the Portofino and whilst we enjoyed it, we wanted to see how the Hard Rock compared. Hands down the Hard Rock would be the Hotel we would return to for our next visit! Let's start with the... More 

Helpful?
1 Thank SeasideLiving33
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your rockin’ review of your recent stay with us. The hotels proximity to the parks leaves you only footsteps away from your favorite Hollywood attractions. I am glad that you were able to enjoy our newly renovated rooms; the deluxe rooms definitely leave you with more than enough space for your entire family to be comfortable throughout... More 

Bury, UK
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 September 2015

Great hotel (particularly is you're a music fan). The place looks fantastic. Big comfortable rooms and a 5 minute walk from Universal. It isn't cheap but you do get express passes and early entry to the Harry Potter sections of the park. Pool area looks great but its a real pain to get a sunbed and the pool is a... More 

Helpful?
1 Thank mikejaz
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

If you love rockin out to amazing music this is definitely the place for you! Our close proximity to the parks gives you easy access to both theme parks leaving you footsteps away from your favorite Hollywood themed attractions. The pool is a great place to cool off after a long day at the parks, but I apologize if you... More 

Gateshead, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 September 2015

We arrived here for a 3 night stay for two reasons - 1) we had been here before and thought the quality of service and hotel was second to none and 2) Express Passes included within the price of our stay. We stayed in a twin room with a garden view on level 2 (a bit confusing as reception is... More 

Helpful?
2 Thank Jeff M
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for continuing to choose the Hard Rock Hotel at Universal Orlando as your home away from home! Just a short walk or water taxi ride away, you will find all of the excitement of your favorite Hollywood themed attractions at Islands of Adventure and Universal Studios. Following a busy day at the parks, the pool is a great... More 

Wokingham, England, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 August 2015

When we arrived to check in there was a large queue waiting with only two servers plus another for the VIP guests. There were lots of empty desks and we asked if they good get more staff on and were told everyone was there. Our room was not available which was fine and left luggage worked well. We came back... More 

Helpful?
3 Thank 39Angie39
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more... More 

London, United Kingdom
Level Contributor
171 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 31 August 2015

Had a great week at this hotel! On arrival we were "wow" it was stunning. We booked a pool view room but not sure I would do this again as the noise was a bit much. If I were to go again I would book a garden room view from the reviews I have seen here. Having said this, the... More 

Helpful?
2 Thank Feverboy73
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your rockin’ five-star review of your recent stay at the Hard Rock Hotel at Universal Orlando. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and ensures Rock Royalty treatment. Rockstars of all ages love character dining at The Kitchen, as your favorite Hollywood... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: $319 - $749 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
263 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club room was good for those with kids - especially teens to snack and grab drinks throughout the day.”
 of 5 bubbles 824saraho, 27 Nov 2016 | Read review
“Try and get breakfast included.”
 of 5 bubbles markfA2436KW, 26 Nov 2016 | Read review
“No rooms towards at the end. It's a very long walk from the elevators.”
 of 5 bubbles xsh88, 21 Nov 2016 | Read review
“All rooms have a mini fridge and are convenient to the main areas”
 of 5 bubbles 19rays1951, 20 Nov 2016 | Read review
“Upgrade to Club Level.”
 of 5 bubbles Florida2Atlantis, 20 Nov 2016 | Read review
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