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Hard Rock Hotel at Universal Orlando

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#42 of 336 Hotels in Orlando
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Hard Rock Hotel at Universal Orlando
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7,760 Reviews from our TripAdvisor Community

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Showing 7,005: English reviews
Lowell, Massachusetts
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW via mobile

This was my family 2nd time stay at this hotel. We have no complains we always stay here for the express passes at universal studios parks. I really wish we enjoy the hotel more but we stay for one day and 1/2 so we just did the parks. FYI my kids love breakfast at the Kitchen.

Helpful?
Thank reyeslatina
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your rockin’ review and continuing to choose the Hard Rock Hotel at Universal Orlando as your vacation destination. We are thrilled you and your family were able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. We can't wait to welcome you back again soon! Rock on. More 

Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed yesterday NEW via mobile

If you want to visit Universal Studios this is the place. Self or valet park and check in. After that it is only a short walk through a garden area or a short free water taxi ride to the park. Beautiful pool and pool bar. Looks good for kids although we didn't have any. The breakfast buffet at tThe Kitchen... More 

Helpful?
Thank Bgetz2
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the rockin' review. We are thrilled you were able to take the time to enjoy our zero-depth pool. Our close proximity to the parks and Universal Unlimited Express Passes really do take the parks to a whole new level. We look forward to welcoming you back again soon for another vacation fit for a Rock Star. Rock... More 

1 review
Reviewed 2 days ago NEW via mobile

I really wanted to love this hotel! Believe me, my entire group was totally stoked about our visit. I absolutely loved all of the rock decor, costumes, and memorabilia that were thoughtfully incorporated throughout the hotel. The state of the rooms however, was disgraceful. I waited a month to write this review thinking that I only felt this way because... More 

Helpful?
Thank Nurseshare
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. We hope to get the chance to welcome you back the next time your travels bring you... More 

Orlando
1 review
Reviewed 2 days ago NEW

Hard Rock Hotel rocks! From the sandy beach to the Hard Rock shop which has everything, our visits are awesome! Short walk to Universal Studios which makes it nice if you want to leave the park and go back to the hotel for a short nap before returning to the park. Great experience. Love the whole experience!!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank A2981HTsusanw
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the rockin' review. We are thrilled you were able to take the time to enjoy our poolside activities, the nightly Dive-In movie is a great way to unwind. Our close proximity to the parks and Universal Unlimited Express Passes really do take the parks to a whole new level. We look forward to welcoming you back again... More 

Central, Arkansas, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 days ago NEW via mobile

Check in was great, couldn't ask for more friendly or and efficient service. We went right to the park. We rested the next day and I became excited to learn Jimmy Ray Vaughan was performing. Well, not for the guest.. The entire bar, balcony above the pool and the seating area where the band performed was rented out and closed... More 

Helpful?
Thank ronald692014
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. Please feel free to stop by the front desk and speak with our leadership team as we would love to have the opportunity to speak with you personally. Have a Rockin rest of your stay! More 

Bryant, Arkansas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

This is my family's third stay at the Hard Rock Hotel. We love it here! On this trip we had 5 adults and 3 children and we stayed in a king suite with a connecting double queen room-pool view. It was plenty of room for us. Our number one reason for staying here is it is steps away from the... More 

Helpful?
Thank Amanda C
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for choosing the Hard Rock Hotel at Universal Orlando as your home away from home! We truly appreciate your 5 star review! Our close proximity to the parks and Universal Unlimited Express Passes really do take the parks to a whole new level. We look forward to welcoming you back again soon for another vacation fit for a... More 

Orlando
1 review
Reviewed 3 days ago NEW

It would appear to me that the staff doesn't understand customer service at what is considered an Elite Hotel. I felt more like I was being processed than Welcomed. The check in procedure with park entitlement needs lots of work, 'get your room key here, your park tickets there, your express pass over there' on different ends of the lobby…really?... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank marcosl700
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We strive to provide service that rocks and we are disappointed you did not feel just that. We hope that we will get the chance to welcome you back on your next visit to Orlando so that we... More 

Chicago
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW via mobile

My 16-year-old daughter and I stayed here for three nights. We had a wonderful experience. The price was almost double to what I've paid in New York City for a room near Times Square but here is why it was worth it: 1. Fast passes to Universal Studio (basically almost no wait for rides). 2. 5-10 minute walk to Universal... More 

Helpful?
1 Thank Connecting2joy
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thanks for the rockin’ review. A quick stroll or water taxi ride places you right in the heart of the thrills at Universal CityWalk. We’re delighted you were able to enjoy our early park admission. We look forward to welcoming you back again soon. Rock On! More 

Philly, PA
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 4 days ago NEW via mobile

My family returned to the Hard Rock for a second year in a row and we brought some friends this time. Once again, a great stay. We arrived early but the staff at the front desk took my cell number and held our bags while we went to City Walk for lunch. Our room was ready at the promised time.... More 

Helpful?
Thank kristy k
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for choosing the Hard Rock Hotel at Universal Orlando as your home away from home! We’re thrilled to hear you enjoyed our rock n’ roll atmosphere, created by new memorabilia and team members who strive to create authentic experiences that truly rock. We hope to see you back again very soon. Rock on! More 

2 reviews
Reviewed 4 days ago NEW via mobile

Myself and my partner made this hotel home for 9 days and couldn't have picked a better place. It's so central to everything. The hotel had a hard rock shop was handy because not only did tell sell all the souvenirs but also snacks, drinks, toiletries etc. The grounds of the hotel is fab and very well kept. In the... More 

Helpful?
Thank Valerie O
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to write such a rockin' review. The Universal Unlimited Express Passes and close proximity to the parks can't be beat. The Kitchen restaurant is a great way to relax after a day at the parks. We look forward to welcoming you back again soon. More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: $317 - $744 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club room was good for those with kids - especially teens to snack and grab drinks throughout the day.”
 of 5 bubbles 824saraho, 27 Nov 2016 | Read review
“Try and get breakfast included.”
 of 5 bubbles markfA2436KW, 26 Nov 2016 | Read review
“No rooms towards at the end. It's a very long walk from the elevators.”
 of 5 bubbles xsh88, 21 Nov 2016 | Read review
“All rooms have a mini fridge and are convenient to the main areas”
 of 5 bubbles 19rays1951, 20 Nov 2016 | Read review
“Upgrade to Club Level.”
 of 5 bubbles Florida2Atlantis, 20 Nov 2016 | Read review
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