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Loews Portofino Bay Hotel at Universal Orlando

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#77 of 334 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,296 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,045: English reviews
Reviewed 10 July 2015

This hotel is very well maintained from the inside out. Once you arrive you have the option of getting of self parking or valet. The rooms are OK, you just have to remember your paying for your surroundings rather than the room itself. If your planning on staying here the walking distance to the park is short and sweet. Overall,...

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Helpful?
Thank Emily T
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback We are pleased you enjoyed some of the special Universal perks of staying on-site. When your travels bring you back to Orlando, we hope to welcome you back to Loews Portofino Bay Hotel.

Olrando
Reviewed 10 July 2015

The Loews Portofino hotel was just beautiful. The way it was spread out, you almost felt as though the hotel was empty. The pool was very large and fun for our kids. We loved the food and bar at the pool. The boats to Universal island ran frequent and were a lot of fun. We loved our stay.

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
Thank 263grego
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are pleased you enjoyed our unique layout. The hotel was built to scale to the actual Portofino in Italy, which makes our Italian village spread out like the actual town. We look forward to your return visit.

Miami, Florida
Reviewed 10 July 2015

So it's not cheap, but we've done Orlando cheap and yikes it can be bad. Cough up the extra dough and you'll be very, very happy. Designed to look like the actual harbor in Portofino, Italy (only new and super clean), it's very comfortable. With the hotel, you get a free Express Pass to Universal for all the days of...

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Helpful?
1Thank Susarc
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are thrilled to hear you enjoyed your accommodations and our popular Mama Della’s Ristorante. As a Florida resident, we hope to have the opportunity to welcome you back again very soon.

Fort Worth
Reviewed 9 July 2015

Our son was leaving for the Air Force. So we wanted to do something new. I'm a very budget seeking person and have never spent $300+ a night for a hotel. But this was a special occasion so what the heck. Well we arrived and the hotel was so beautiful. Our room was not ready so we went to the...

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Helpful?
1Thank Necie1976
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to comment. I am sorry to hear the cleanliness of your room. I assure you this is not typical of an experience here, so please accept my personal apologies. We truly appreciate your candid feedback, as we are constantly looking for ways to improve, and I will certainly share with the appropriate departments. We...

Boston, Massachusetts
Reviewed 9 July 2015

Let me start out by saying we are huge Disney fans and about five years ago we started adding a few days at Universal to our vacation. This was our third visit to Portofino Bay Resort and the resort and staff have provided consistent exceptional service! The resort is beautifully themed and immaculately clean! Two beautiful swimming pools and excellent...

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Helpful?
1Thank Paul S
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your review. We are glad you enjoyed our attentive staff and picturesque property. We are very proud to offer the ultimate way to experience the Universal Orlando theme parks. We look forward to your return, as it would be a pleasure to welcome you back.

Miami, Florida
Reviewed 9 July 2015

I have been several times in Portofino and is one of my favorite Hotels in Orlando but I was disappointed during my last visit. I love and enjoyed his place so much that I did not want to write something negative but after several months and several complains I never received a call or email from the Company. I arrived...

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Helpful?
3Thank KIKI2003
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for offering your feedback. Service is our top priority and I’m sorry you had challenges during and after your stay. It is always our goal to correct any problems while you are here, but we would value the opportunity to speak to you directly regarding your concerns. Please email us at portofinogeneralmanager@loewshotels.com to schedule a call at your...

Sunderland, United Kingdom
Reviewed 9 July 2015

Arrived early to go leave our bags and go to the Parks, were shown straight to our room, good size, super comfy beds, large bathroom, pool areas are well designed, the 'Villa Pool' was so relaxing after hot tiring days in the Parks. Staff were helpful and friendly. Didn't eat in any of the restaurants at the Hotel although the...

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Helpful?
1Thank Christine H
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed your stay. The relaxing ambiance of our re-creation of an Italian village makes us a unique oasis in a theme park resort. We hope to welcome you back again!

Orlando, Florida
Reviewed 9 July 2015

We booked with an annual passholder special that the resort had for the first two weeks of July. This rate was only for annual passholders and was advertised through an email. It required a special booking number to complete the booking.The rate was $144 per night in a King Bay View room. This room is, I believe, two upgrades from...

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Helpful?
Thank mindelicious
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the review. We are excited to hear you were able to take advantage of the Annual Passholders discount and experience the delight and Italian charm of our hotel. We appreciate the tips you were able to provide to future travelers, as we are sure they do. We hope to have the opportunity to welcome you back for...

Reviewed 8 July 2015 via mobile

Great hotel the staff were knowledgable, the lady at the front desk did an amazing job don't quite remember her name but she said she was fairy new in training. The place is relatively big and got a lost a few times. None the less great stay. Would definitely stay there again.

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Thank Jesus N
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking time to review us. We are so glad you enjoyed your time here. Our friendly team members are dedicated to making sure you have a relaxing and memorable experience. We can’t wait to welcome you back. Until then, ciao!

Tampa, Florida
Reviewed 8 July 2015

I loved this place. It is a bit spread out so if you have difficulty walking this might not be the spot for you. That being said, if you can do Universal Studios Theme Parks you can do this resort. The breakfast buffet was great. Everything appeared to be fresh and you didn't find eggs that looked like they had...

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Thank laf4ever
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your experience with us! We are happy to hear you enjoyed your visit and the on-site dining options. The Beach Pool is always lively and a hit with our guests. Thank you again for staying, we look forward to serving you again.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: $379 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#16 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#29 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location”
 of 5 bubbles Rachiepp, 19 Feb 2017 | Read review
“If you don't get the room you want when you check in, ask and they may be able to accomodate you.”
 of 5 bubbles Zedgar, 17 Feb 2017 | Read review
“Go for a balcony room”
 of 5 bubbles Lifeboatwill, 12 Feb 2017 | Read review
“West Wing and Villa Wing rooms are closer to the better pools”
 of 5 bubbles Tanagan, 11 Feb 2017 | Read review
“Do not pay for the club lounge! Do not get the Photo Pass.”
 of 5 bubbles SctsOut, 6 Feb 2017 | Read review
5 of 5