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Loews Portofino Bay Hotel at Universal Orlando

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#79 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,114 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 2,888: English reviews
Lafayette, LA
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 May 2015 via mobile

This hotel is a wonderful themed hotel representing an authentic Italian Oceanside town. The plaza is truly a remarkable replica of what you would see in Italy and the nightly opera singers and restaurants bring the plaza to life. Rooms are Rooms at this hotel nothing more than expected but nice. If you have a chance check out to pool.... More 

Helpful?
2 Thank whamps11
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your kind comments. I am thrilled to hear you enjoyed our little piece of Italy. Musica Della Notte, our nightly music performance, is a delightful way to end an adventurous day at the Universal Orlando theme parks. I hope to have the opportunity to welcome you back again soon. Ciao! More 

Virginia Beach, Virginia
Level Contributor
108 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 May 2015

Portofino was a beautiful hotel with a beautiful setting. We used this as our base to explore Universal for 3 days. We also enjoyed quite a bit of time by the pool. Pros: Beautiful hotel, well maintained, great location. The front desk people were great, as were the people in the concierge lounge where we had breakfast daily. Con: Our... More 

Helpful?
2 Thank dulacdoc
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. We always aim to provide a flawless guest experience from every angle and would like the opportunity to talk with you about the challenges faced. Please feel free to email me at portofinogeneralmanager@loewshotels.com to schedule a call. We hope you have the opportunity to visit us again soon! More 

FL
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 May 2015 via mobile

As soon as you drive onto the property, you know you're in for a beautiful experience. The grounds are immaculate and beautifully landscaped. Having underground self-parking available was a nice surprise. The lobby is elegant and so pretty. Check-In was fast, friendly, and exactly what you would expect. We had a garden view room, with not much of a "garden"... More 

Helpful?
2 Thank cgwifey
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your candid feedback. I am very glad to hear you enjoyed our accommodations and the picturesque beauty of our property. However, I am disheartened to hear your experience at Splendido’s was sub-par. This is not representative of the high standards we have and will be addressed. Your satisfaction and enjoyment are important to us and we would... More 

Olrando
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2015

The Hotel is upscale and best in the area. Staff was very courteous and room was clean and comfortable. Location is very close to the Parks. The bay area was very calming and beautiful after a full day at the Parks. Afterwards, we stayed at Disney Contemporary Resort and the experience there was not comparable. I would recommend paying an... More 

Review collected in partnership with Loews Hotels and Resorts

Helpful?
1 Thank traveller3792
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your comments. We are glad to hear you enjoyed our resort and appreciated our dedicated team members. It is also wonderful to hear you enjoyed the beautiful serenity of our harbor. We hope to welcome you back again! More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 May 2015 via mobile

5 star in the middle of the amusement park district of Orlando, so expect to get what you pay for. Pricey for family, but saw several staying there due to its proximity to Universal Studio. If you are going to the park, gondola leaves from the hotel bay. Spent one night for a local wedding and it's what you would... More 

Helpful?
Thank Craig W
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your review. We are glad you enjoyed our attentive staff and picturesque property. We hope you have an opportunity to visit the Portofino Bay hotel again, as it would be a pleasure to welcome you back. More 

Clearwater
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2015

The room was pretty big and very comfortable. I love the bed, it was so nice. We had a great view from our room. Just one thing, the room was not clean, piece of chocolate everywhere and were melted the bed sheet had some chocolate.... I was cleaning the carpet to not get any more chocolate all over my foot...... More 

Helpful?
2 Thank MasachanClearwater
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review and bringing these matters to our attention. Please know I will be following up with our housekeeping team regarding the cleanliness of your room. It is always our goal to correct any problems while you are here, but we would value the opportunity to speak to you directly regarding your concerns. Please email us at... More 

Holland, Pennsylvania
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 May 2015

Ok, it's not Portofino, but they did a great job creating a lovely and appealing replica. We were made to feel very special - like having a car arrive in an instant to drive us to dinner at another Universal Hotel. All the restaurants were lovely and the whole environment added to the vacation atmosphere. The early admission into Universal,... More 

Helpful?
1 Thank laikador
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. It is always a pleasure to hear our guests experience a stay that is truly fantastic! I will be sure to share your comments with our team members. We are glad to hear you took full advantage of the benefits of staying on-site, including early park admission. We hope to welcome you back on a... More 

Southampton, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 May 2015

This hotel was featured in a Sunday newspaper some time ago in the UK and as we found ourselves in the US recently we decided to give it a try. The whole place looks like an Italian town (Portofino) but if you look closely at the building the features on the buildings are achieved with highly imaginative paintwork! This is... More 

Helpful?
1 Thank Wendy A
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. I am so excited to read you took the great advice of a local journalist and enjoyed your own experience at the Loews Portofino Bay Hotel. We look forward to welcoming you back on your next trip to the Orlando area. More 

Tampa, Florida
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 May 2015

On Mother's Day we spent time at Portofino resort. It was an exact replica of Portofino, Italy. We went on a Florida resident rate and received free fast passes for our party (which included triplets). Hotel was quiet, peaceful and stylishly a resort

Helpful?
1 Thank tampamar
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your comments about your stay. I am pleased to read you took full advantage of some of our amenities such as Universal Express Passes. As a Florida resident, we hope to welcome you back soon! More 

Rochester, New York
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 May 2015 via mobile

The staff were extremely helpful. We upgraded to Concierge level service and they were wonderful. Room was clean and comfy and had great temp control that I could adjust myself. The boat service to the park was very reliable and easy. And if I chose to walk it was a beautiful trail. Would definitely stay there again.

Helpful?
1 Thank JMWC2002
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed the offerings and benefits of our Club level accommodations. The water taxi is a great way to access CityWalk and the parks. We look forward to the opportunity to welcome you back to Loews Portofino Bay Hotel on your next visit to Orlando! More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: $361 - $770 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#17 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
128 questions
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Collegeville, Pennsylvania
over a year ago
bishop auckland
Buffalo, New York
5 months ago
Bear, Delaware

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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the bay are best.”
 of 5 bubbles touchwoodjudith, 30 Nov 2016 | Read review
“The club room is the way to go here.”
 of 5 bubbles jkmahony, 23 Nov 2016 | Read review
“Family suite if you have kids is the way to go!”
 of 5 bubbles abk_atl, 22 Nov 2016 | Read review
“quiet clean nice view”
 of 5 bubbles antoinrttrholliday92, 22 Nov 2016 | Read review
“All views are good”
 of 5 bubbles 58terri, 21 Nov 2016 | Read review
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