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Loews Portofino Bay Hotel at Universal Orlando

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#79 of 333 Hotels in Orlando
Certificate of Excellence
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,118 Reviews from our TripAdvisor Community

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Showing 2,892: English reviews
Grassy Key, Florida
Reviewed yesterday NEW

Our mission was to go to Orlando to experience Universal's Harry Potter exhibits. Instead we were pleasantly surprised with the hotel property and it's ambience. The lagoon and all the surroundings put us on the streets of a Italian seaport. Opera being sung from a distant balcony and excellent restaurants from which to choose. Our evenings, after returning from the...

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Helpful?
Thank Marchhare7791
Olrando
Reviewed yesterday NEW

A wonderful romantic stay awaits you at Loews Portofino Bay. The rooms are spacious and plush. Loews lives up to its brand with world class customer service throughout your stay. The early park entry and fast passes included with your stay make this resort a true value! Staying on property really enhances your Universal Orlando experience!

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Thank R6363VRmichellel
Reviewed 2 days ago NEWvia mobile

Came here over a break, ended up having a event the one night at the hotel. Food and wine was great. Transportation between hotels and the park was easy. The only downfall was getting to the airport. The rooms were great and we had a great view.

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Helpful?
Thank Courtney W
Miami
Reviewed 3 days ago NEW

Last time we visited Portofino Bay Hotel was about 4 years ago and it was a horrible experience. So, I was naturally concerned when the only choice to stay this time was the Portofino as the 2 other hotels were sold out. However, all my concerns promptly vanished when we experienced first class service throughout the hotel during our stay....

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2Thank yusi50
Reviewed 5 days ago NEWvia mobile

The view and convenience to the park is nice but the rooms are very outdated (blown light bulbs,carpet and paint) The doors shut like prison doors and you can hear everybody within 30 rooms of you come and go. The hallways are in much needed repair and the security door had no latch on it next to our room. Parking...

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Helpful?
1Thank Robert G
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We would like to talk with you about your recent stay. Please contact us at: portofinocustomerservice@loewshotels.com so that we may schedule a call at your convenience.

Kent, Ohio
Reviewed 5 days ago NEW

We stayed for four nights at the portofino while visiting Universal. Staying on site worked out great..we enjoyed the grounds, pools, and the lake with the boat to ferry you to the parks. This hotel is a bit farther than the others but that does make it feel more secluded (even though it is not) and universal is a small...

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Helpful?
Thank LSQRD1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback about our hotel and team members. We are happy you were able to fully immerse yourself in our Italian ambiance, and enjoyed the many benefits of staying at an on-site Universal Orlando Resort. We look forward to welcoming you back for another memorable stay!

Deer Park, New York
Reviewed 5 days ago NEW

Beautiful, well maintained and comfortable hotel with extremely friendly and helpful staff. Nightly live performances of Italian songs by the harbor were amazing and really set the mood. Location is very convenient to the Universal Studios amusement park by boat or short walk!

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Helpful?
1Thank Robert A
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your kind comments. We are thrilled to hear that you enjoyed our little piece of Italy. Musica Della Notte, our nightly music performance, is a delightful way to end an adventurous day at the Universal Orlando theme parks. We are glad that you enjoyed living ‘la dolce vita’ - the sweet life. We hope to...

Olrando
Reviewed 1 week ago

Be very careful when you are booking and what you request. Also prices quoted on your request. Did not deliver as expected. Requested rooms connecting near pool for children, rooms as far away as possible in "doggie" wing where the dog "yapped" all night

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3Thank brendamarief
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your feedback and would like to talk with you about your recent stay. Please contact us at: portofinocustomerservice@loewshotels.com so that we may schedule a call at your convenience.

Port Charlotte, Florida
Reviewed 1 week ago via mobile

The family and I decide to take a quick little trip out to universal and stay at the Portofino for the first time. Our deluxe room was pretty good size. beds were awesome! I did not want to get out there was so comfortable. The staff was very friendly and very courteous and was very helpful in many ways to...

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Helpful?
1Thank David C
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We are pleased to hear that you experienced outstanding service from our team members. They work tirelessly to provide an experience that is memorable for all of our guests. Your comments about the pizza in Sal’s and the drinks in Thirsty Fish are greatly appreciated. Again, thank you for your comments and we hope to see you again soon!

hampshire england
Reviewed 1 week ago

We really did enjoy the experience at this hotel ,it bettered the Disney luxury!!!! hotel hands down, the only letdown was the clubroom which we had paid extra for. We did inform the management and hopefully they will fix the over subscribed situation. This years holiday was an eye opener to the general housekeeping problems that Florida seem to have....

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3Thank touchwoodjudith
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your feedback. We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon. Until then, Ciao!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: $358 - $773 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#17 Green Hotel in Orlando
#17 Spa Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
128 questions
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Collegeville, Pennsylvania
over a year ago
bishop auckland
Buffalo, New York
5 months ago
Bear, Delaware

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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the lagoon”
 of 5 bubbles Marchhare7791, 7 Dec 2016 | Read review
“West wing room”
 of 5 bubbles yusi50, 5 Dec 2016 | Read review
“Rooms overlooking the bay are best.”
 of 5 bubbles touchwoodjudith, 30 Nov 2016 | Read review
“The club room is the way to go here.”
 of 5 bubbles jkmahony, 23 Nov 2016 | Read review
“Family suite if you have kids is the way to go!”
 of 5 bubbles abk_atl, 22 Nov 2016 | Read review
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