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Holiday Inn & Suites Across from Universal Orlando

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1,937 Reviews from our TripAdvisor Community

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Showing 1,253: English reviews
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Huntley, IL
Reviewed 3 days ago NEW

We stayed here for 3 days to attend a conference in January. The hotel staff went out of their way to accommodate all of us and help us. Rooms were very clean. Wi-Fi was good. Hotel was convenient for those who wanted to go to Universal. Parking was free and convenient. There was an outdoor pool. TGIF restaurant was next...

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Helpful?
Thank oceanside-Mary
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Oceanside-Mary, We appreciate you taking the time to write a review about your recant stay. We hope that you will be back to stay with us once again in the very near future. Regards, General Manager

State College
Reviewed 4 days ago NEW

Other than location this hotel has no positives! They advertise that they have breakfast provided which in fact they do not. I made reservations weeks ago,. While driving to Orlando I got a call stating that my credit cards was declined!? I said why do you charge my card when I am not even there yet? They wanted to make...

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Helpful?
2Thank busytraveler2015
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear BusyTraveler2015, Thank you for taking the time to leave a review on your recent stay. After reading your comments I can assure you that situations like this are a rarity and not the norm. With that said, I am very sorry and will be following up with the team to ensure that this does not happen again to valued...

Haymarket, Virginia
Reviewed 5 days ago NEWvia mobile

Stayed here for one night to visit Universal Studios with my husband and 10-year-old daughter. We picked this hotel due to location. Loved the convenience of coming and going without having to rely on the shuttle which does in fact book up quickly. It's a very easy walk to Universal and City Walk. Arrived at hotel at 8 AM and...

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Helpful?
Thank bethw852
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Thank you very much for your fantastic review! We are thrilled to learn your time with us was splendid. We look forward to seeing you again next time you travel into the Orlando area. General Manager

Dunedin, New Zealand
Reviewed 5 days ago NEW

We stayed here for 4 nights on both points and part of a timeshare presentation. Please keep in mind that we were here during peak travel so the place was at full capacity during our stay. Quick Pros and Con's Pros Management - When we had an issue and reached out to management it was quickly resolved. Location - Short...

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Helpful?
Thank balian1131
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. If you would like to discuss further, please call the hotel at...

Cornwall, Canada
Reviewed 1 week ago

The room was clean and tidy. Perhaps a little dated but quite nice. Pool area was nice but chairs could be replaced as the webbing was weather worn. Staff was super friendly. It was close to interstate 4 and to international drive with its array of shops and restaurants. All in all a very relaxing place to stay.

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Helpful?
1Thank Brian M
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Brian M, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. General Manager

Brisbane, Australia
Reviewed 1 week ago

My daughter and I stayed here for 7 nights to do the Theme parks. Firstly I would like to say a big Thankyou to all the friendly and helpful staff I came across. Nothing was too much trouble and were always happy to help with my queries. My room was very spacious, clean and serviced daily. Comfy beds so had...

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Helpful?
1Thank Valerie O
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Valerie O, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon. General Manager

Reviewed 2 weeks ago via mobile

20 minute walk to Universal ticket entrance. Nice pool and friendly, helpful staff. Nice room and suite. Having TGI Fridays connected to it was very convenient. I would suggest coming here to friends.

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Helpful?
Thank Sledgehammer55
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Sledgehammer55, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. General Manager

Carrabelle, Florida
Reviewed 2 weeks ago via mobile

We stayed here for 3 days and nights. Overall the rooms were clean and is very close to Universal. HOWEVER, the front desk employees were very professional and courteous but they put a hold charge on my card without my permission or knowledge. There was a lady who released our luggage from storage was very rude and hateful. The employees...

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Helpful?
2Thank Jae_13w
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Jae_13w, We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. If you would like to discuss further, please call the...

Reviewed 2 weeks ago

This was our 1st stay here. Check in was fast and located us at level 4 of the hotel. line. Staff at the counter were good. First impression for the hotel interior is very old fashion. As long as we got into our room, it was big, and the bedroom is divided into living room/kitchen. A/C worked good. We faced...

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Helpful?
Thank Augustine C
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Augustine C, We appreciate you taking the time to write and share such a wonderful review. We look forward to seeing you again soon next time your travels take you to the Orlando area. General Manager

Hollywood, Florida
Reviewed 2 weeks ago

Me & my family had the pleasure of staying at this hotel again for the second time & we weren't disappointed. Checking in was a little of a wait because a lot of guests were checking in at that time & even though they had plenty clerks & you can tell they were trying to not make us wait, but...

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Helpful?
Thank KLoveLoveMe
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear KLoveLoveMe, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff, especially Darrion. He truly cares about providing the best guest experience. We look forward to you returning again very soon. General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, Sea World and Wet n' Wild. Complimentary Limited Scheduled transportation to Universal Orlando, Sea World and Wet n' Wild. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 12,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 

Additional Information about Holiday Inn & Suites Across from Universal Orlando

Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Region: United States > Florida > Central Florida > Orlando
Price Range: $136 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia and IHG so you can book your Holiday Inn & Suites Across from Universal Orlando reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando
Holiday Inn & Suites Across From Universal Orlando Florida
Hotel Style:
#147 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Across from Universal Orlando staff and other travellers.
164 questions
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Pickering, United Kingdom
10 months ago
Leeds, United Kingdom
1 month ago
Derbyshire, United Kingdom

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Questions? Get answers from Holiday Inn & Suites Across from Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have not seen a good room.”
 of 5 bubbles busytraveler2015, 19 Mar 2017 | Read review
“We were on the second floor facing away from Kirkman and it was super quiet.”
 of 5 bubbles Y2567LRbrianm, 13 Mar 2017 | Read review
“Request higher floors to enjoy the view of Universal Studio”
  • Bedroom with Two touble bed
  • Living room attached with Kitchen
  • Living room
 of 5 bubbles 345augustinec, 7 Mar 2017 | Read review
“The odd numbered rooms about the 20's all have a slight view of Universal”
  • In-bedroom television and storage
  • Separate sink area
  • Double beds
  • Nice to have kitchenette
  • A view of Universal (room 741)
 of 5 bubbles AngeloS160, 2 Mar 2017 | Read review
“If you are staying here book your shuttle to the park well in advance.”
 of 5 bubbles jlyna14, 21 Feb 2017 | Read review
5 of 5