We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Loved the valet team and especially Juan and Alston they are freaking awesome!! They help me find my way around the hotel and parked my car cuase I’m a dummy hahah! Also loved the front desk guys and a guy named Gary but idk what...More
I have been a long time SPG platinum member for a few years and have stayed at this property A few times even when it used to be the Sheraton Safari. But knowing the hotel industry as I do ,you have to realize what spg...More
2 Thank Dan S
Response from Cindy S, Manager at Sheraton Lake Buena Vista ResortResponded 18 April 2018
Thank you for your loyalty as a SPG Platinum Member and for writing a review. On behalf of the team we really appreciate you recognizing our wonderful unique property. Our staff works very hard and enjoys taking care of our guests during their time...More
This Sheraton Lake Buena Vista was such a nice hotel to stay in while we were on our vacation in Orlando. All the staff were very nice especially the bell staff and valet, Jesse, Travis and Adrian. These three gentlemen were so very friendly and...More
Hotel central to routes to all attractions. Surrounded by shopping, retail, supermarket, restuarants, etc. Large, immaculately clean. Very profesdional staff. And when small inconveniences occur, staff does all they can to remedy. Manager Lawerence is amazing. They keep a tight and fun ship. Beautiful pools....More
Location was great. Room was average and front desk staff (Gary) very rude and dismissive. There were no carts to bring up luggage if you were not in the first building. Also the windows were not fully sealed so it was impossible to cool the...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Cindy S, Manager at Sheraton Lake Buena Vista ResortResponded yesterday
Thank you for taking the time to write a review. I want to apologize for your experience at the hotel. We take our guests experiences very serious. I do apologize if you felt that our staff was unfriendly as it is not typical...More
The activates at the pool were coordinated by an entertainment liaison (as stated above, after 2PM). Some of the activities included, balloon toss, water slide race, basketball toss. The children around the pool seemed to... More
The activates at the pool were coordinated by an entertainment liaison (as stated above, after 2PM). Some of the activities included, balloon toss, water slide race, basketball toss. The children around the pool seemed to be happy. There was also a ping pong table and giant jenga. I believe a video game room (I am not 100% sure on that). When you are pool side tell Lulu hello from Massachusetts. She will keep the children busy, I believe she is the entertainment liaison on the weekend.