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BEST WESTERN Southside Hotel & Suites

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BEST WESTERN Southside Hotel & Suites
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307 Reviews from our TripAdvisor Community

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Showing 304: English reviews
Fort Lauderdale, Florida
Reviewed 31 July 2016

The hotel is an average, basic hotel & it is kept pretty clean. The beds are comfortable. The location is good if you have a car (right off 295 and next to the Navy base), but not if you need to walk anywhere. It's a great place to stay though mainly because of the customer service. We were there for...

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Helpful?
Thank msafirimama
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for taking the time to give a review. We love to hear from our guest, especially our guest that have stayed for quite some time. I am glad that your experience was good and that in that time we were able to take care of all of you and your families needs. Bobby is a great help to...

Lenoir, United States
Reviewed 26 July 2016

I felt totally safe and well taken care of. The staff is awesome. Pool was clean, breakfast is outstanding and the over experience was just totally great. Very well located to highways, bases and my son's home. Very convenient to get in and out of as well.

Review collected in partnership with Best Western
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Helpful?
Thank Hydie R
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

WE love, love, love your review. Well first I am so glad to hear that you felt safe and secure while staying with us. Next I am so happy to hear the staff took well care of you. Also I am happy to hear that the you were able to partake in the pool and breakfast and enjoyed it. We...

Columbus, Georgia
Reviewed 26 July 2016

Great hotel. Friendly staff, rooms and property was very clean. Not too far from the Jax beaches and restaurant were located nearby. Also near the navy base for sight seeing. Casino also near the area for entertainment purposes.

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Helpful?
Thank mcknight314
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

I am glad to hear the staff and the hotel was accommodating to you. Also I am glad to hear that you were able to enjoy some of the many attractions of Jacksonville and the beach as well. We hope to see you again soon.

Tavernier, Florida
Reviewed 25 July 2016

Good hotel in Jacksonville, convenient to expressway, shopping, restaurants. Choice for breakfast was much better than what we normally expect. Room was clean and beds comfortable. It was a good choice for our overnight stay.

Review collected in partnership with Best Western
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Helpful?
Thank whittinc
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for your wonderful review. I am glad to hear we were convenient to everything you needed while in Jacksonville. We are also delighted to hear you enjoyed Best Westerns new breakfast options. Everyone is loving the new waffle stations with all the options to top your waffle. Especially the kids. We hope to see you again if you...

Keller, Texas
Reviewed 20 July 2016

I opted to book this hotel (July 2-7) based on the location and price since we only needed a place to crash while visiting family in Orange Park. Upon entering the front door, my kids immediately noticed the smell and said that it smells like stinky feet! As with some other reviews, the A/C was not working when we got...

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Helpful?
Thank kapangyarihang_itim
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank You for your feedback. We would like to sincerely apologize for your bad experience while visiting. We definitely try to make sure everything is in working order for our guest. I am glad that the staff took care of your A/C issue rather quickly. We will use the feedback you provided to make improvements to make for a far...

Reviewed 12 July 2016 via mobile

Looooved this place! Spacious standard room & clean🙏🏼👍🏼. Will be staying in BW hotels every time I travel. Breakfast was amazing as well!! Anything you want, they had it. The ladies at the front desk were so nice to us, even though we were sooooo late to check-in: due to driving 6 hours from Alabama from visiting families. It was...

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Helpful?
Thank Darien W
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank You so much for your wonderful review! We love to hear when our guest are totally satisfied. I am glad to hear that you enjoyed our new breakfast layout and that the front desk staff treated you well. I was just discussing with another guest that our Double Queen Suites are great accommodations for families. We hope to see...

Reviewed 4 July 2016 via mobile

There we're many complications with my 3rd party booking site and they were VERY helpful in getting it worked out. Angel at the front desk was a super kind and helpful agent. The rooms were very clean and check in/out was very easy. I would definitely come back. Great stay (:

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Helpful?
Thank Lindsey R
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for letting us know about your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

charleston sc
Reviewed 4 July 2016

great price to stay for rate and nice breakfast staff ok the ac did not work well it was very hot . but that is a minor problem they can correct and hotel will be super. its sad they want you to type 200 words to do a review. the staff also can work on stereotyping individuals. but this time...

Review collected in partnership with Best Western
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Helpful?
Thank chanta613
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for letting us know about your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Reviewed 3 July 2016

Overall hotel staff was very helpful and friendly. Facilities need to be updated. Had issues with toilet running, air conditioner not working and lack of hot water. Feel that hotel is overpriced considering facilities needing to be updated.

Review collected in partnership with Best Western
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Helpful?
Thank nicolebK9885QY
Edina, Minnesota
Reviewed 24 June 2016

This hotel has been updating common areas using granite and Quartz. The transitions are steep and low troughs at the elevators threshold. Bath rooms are converted to handicap accessible. There were no grab bars in the no threshold showers..odd. The room I was in was nice, no smells or cover scents which was great. Breakfast was adiquit. Eating area very...

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Helpful?
Thank Cake-eater99
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for your very thorough review. I am glad that we have met your criteria and hope that we see you again if in the area

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
NEWLY RENOVATED!! The Best Western Southside Hotel & Suites is newly renovated inside and out! We have a new upscale dining area, new furniture, wallpaper, paint, furniture, carpet and bedding! We are conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 

Additional Information about BEST WESTERN Southside Hotel & Suites

Address: 4580 Collins Road, Orange Park, FL 32073
Region: United States > Florida > Orange Park
Price Range: $118 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Southside Hotel & Suites 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Southside Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Southside Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room on the opposite side of the freeway.”
E1916WMmichaels, 4 Apr 2017 | Read review
“422 - end of the hall, no traffic, next stairwell, quiet”
Celesitie, 3 Mar 2017 | Read review
“Ask for a room on the 5th floor”
MissMBMelb, 5 Jan 2017 | Read review
“Don´t get a first floor room!”
alicemE8749RC, 27 Dec 2016 | Read review
“Executive Suites on the third floor, bring an eye cover. Light shines directly on both beds whether the blinds are closed or not.”
cherylr748, 18 Sep 2016 | Read review
5 of 5