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BEST WESTERN Southside Hotel & Suites

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280 Reviews from our TripAdvisor Community

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Showing 278: English reviews
El Paso, Texas
Reviewed 25 October 2016

Diamond member upgraded to suite and it was very nice. Quiet overall. The morning meal was OK and needs cut fruit bowls for breakfast. All in all a very nice place to stay near NAS JAX. Parking is good. The mall is three miles away and has everything there.

Thank Pedro C
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you so much for your review. Nice to hear that my staff acknowledged your Diamond status and upgraded you accordingly. I am glad that you enjoyed the comforts of your suite. Nice suggestion for breakfast we will have to look into incorporating that. Yes I love that we are centrally located to the Base, Shopping, Eating and travel. Hope...

Reviewed 24 October 2016

Very friendly staff. Room was clean and comfortable. Was helped with directions. Breakfast was very good; appreciated the water with limes in the lobby, gave it a resort/spa feel. Very close to the base and would definitely stay there again.

Thank deborahbC8787FM
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

So nice to hear all of your needs were met during your stay. I am glad you enjoyed the water in the lobby. I am also glad to hear we were able to point you in the direction you needed to go to conveniently get to your location. We look forward to your return.

Port Orange, Florida
Reviewed 23 October 2016

My husband and I recently waited out Hurricane Matthew at the Best Western Southside Hotel and Suites in Jacksonville. The star quality leadership of its manager, Shawn Sadberry, created a comfortable and responsive atmosphere for guests and staff alike. She is clearly a model of courtesy, cooperation and competence. The entire staff (desk, housekeeping, food and maintenance) were on hand,...

Thank nicholson4443
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Awww Mrs. N. Thank You so very much for posting this review. It definitely was a scary and stressful time. But I am so proud of my staff for pulling together and carrying out their duties with grace and professionalism during a tough time. I preach teamwork to them and I stand behind it, which is why I was happy...

Reviewed 19 October 2016

Sometimes Best Western can be good, sometimes not so much. This one is Great! Right off of I-295 and just a short drive to St. Augustine. Property looks newer and is very clean and well maintained. Courteous staff and free breakfast. A "real" breakfast with sausage, corned beef hash, cheese omelets and more. Not the usual corn flakes and stale...

Thank sdstyer33
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank You so very much for this wonderful review. We strive to make it as comfortable as possible for our guest. I am so happy to here your needs were met and that we exceeded your expectations. We are looking forward to your return.

palatka, United States
Reviewed 18 October 2016

Recently remodeled and absolutely friendly environment! I highly recommend this location as it is conveniently located with easy access to Jacksonville, Florida. The staff was very friendly and accommodating. They ensured we had an easy access room for my 84 year old mother. The room was very spacious with a small kitchen nook. Very nice. Beds were comfortable and all...

Thank Juanita W
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

I am happy to hear that my staff was accommodating and that they took the initiative to make sure that your mother was comfortable and not inconvenienced in any way. We do our best to treat all our guest with the utmost respect and kindness. I am also happy to hear the room was comfy and to your liking. Hope...

LONGWOOD, United States
Reviewed 8 October 2016

This was our 31st anniversary. We don't like to travel far any nire and it's a two hour trip for us. That's my driving limit. It's worth it to get away for a few days and the people here are so happy and friendly, it makes it all worth while. Since this hotel became the Best Western it has improved...

Thank Lee U
Shawn S, Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Awww that warms my heart to hear that you and your significant other chose our hotel as a anniversary getaway. Although we are not a tourist hotel, the atmosphere of the friendly staff is cozy enough just to get some R&R and enjoy the pool and not have to clean up after anybody, lol. We will surely see you next...

Jacksonville/Orange Park, FL, United States
Reviewed 27 September 2016

This was another in a series of trips to JAX and north FL for business. Has a series of appointments, and the central location of the hotel with access to varied interstate connnections was ideal. We had to drive across town, twice, before leaving on Monday and were able to navigate around much of the rush hour traffic with this...

Thank Edward G
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for your review. It's great when you are conveniently located and you can navigate without a lot of hassle. I am glad your needs were accommodated and that you were able to make your appointments with ease. We hope to see you again if back in town.

Reviewed 19 September 2016

When I first arrived to the hotel after hours of driving, the last thing I want to do is settle for a room that cannot be dealt with. The customer rep Brittany, was dealing with allergies AND was an off shift personnel of the hotel during my stay. My first room that I was introduced to, had a leaking refrigerator....

Thank cheryl r
Shawn S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you so much for highlighting the professionalism and talent that is Brittany. She is wonderful. She always is in a positive mood and goes above and beyond to make sure she takes care of her guest. She is always smiling and truly wants everyone to be happy. We are lucky to have her a part of our wonderful staff....

Reviewed 10 September 2016 via mobile

This hotel was very nice. We stayed only one night but it was one of the best stays in a hotel we have ever had. We got upgraded to a suite which made it even better, but for a short stay it was unnecessary. Not complaining, but it could have been left for someone who may have needed it more....

Thank Amber E
Jacksonville, Florida
Reviewed 31 August 2016

This is the closest Hotel to NAS Jacksonville that I could find that was clean and had good rates. it is close to Everything you need. Short drive to everywhere. The staff was excellent. I stayed 16 day and everyday when I returned my room was clean and all my belongings were right where I left them. I would recommend...

Thank bf0ust

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
NEWLY RENOVATED!! The Best Western Southside Hotel & Suites is newly renovated inside and out! We have a new upscale dining area, new furniture, wallpaper, paint, furniture, carpet and bedding! We are conveniently located to I-295 and a large portion of Orange Park's entertainment area. Less than one mile to Orange Park Kennel Club and Poker Room, Orange Park Mall with a variety of restaurants, stores and movie theater. A huge selection of dining options are also nearby. A free HOT breakfast is available every morning! Our staff has the "can do" attitude to meet almost any request! ... more   less 

Additional Information about BEST WESTERN Southside Hotel & Suites

Address: 4580 Collins Road, Orange Park, FL 32073
Region: United States > Florida > Orange Park
Price Range: $106 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Southside Hotel & Suites 2.5*
Number of rooms: 100
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Southside Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Southside Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive Suites on the third floor, bring an eye cover. Light shines directly on both beds whether the blinds are closed or not.”
 of 5 bubbles cherylr748, 18 Sep 2016 | Read review
“The fifth floor does not get as cold as the other floors.”
 of 5 bubbles bf0ust, 30 Aug 2016 | Read review
“Some rooms have hard floors... we found this out later and wished we had requested one.”
 of 5 bubbles msafirimama, 31 Jul 2016 | Read review
“rooms at either end of the building would be quieter as the walls do not provide sound insulation from people walking along the hallway”
  • good WHEN it works
  • roll holder almost coming off the wall
 of 5 bubbles kapangyarihang_itim, 20 Jul 2016 | Read review
“We were on the 5th floor and it was great.”
 of 5 bubbles evelynh474, 10 May 2016 | Read review
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