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This place needed an EXTERMINATOR to come out and spray the ROACHES that were there! It is a PET MOTEL also, so there were strong odors in the elevator and pet hair EVERYWHERE. Even though they made attempts to clean, it was just TOO MUCH...More
Response from Julia R, Guest Relations at WoodSpring Suites OcalaResponded 1 week ago
Thank you for your comments. While not the best review we've gotten, it certainly provides a clear picture of your experience and impressions of your stay with us. We would love an opportunity to welcome you back to show you our sparkling clean facility in...More
Tony the receptionist has done a remarkable job and I would say he has made my stay a great time in making my stay much better with his quality of service. He has made promt showing to the time I've talk to Him in helping...More
Thank Taylor H
Response from Julia R, Guest Relations at WoodSpring Suites OcalaResponded 27 September 2018
We are absolutely delighted to hear that our terrific staff, especially Tony, impressed you! We are so glad you are having a wonderful visit. Thank you for this thoughtful review, Taylor!
I traveled to Ocala to visit with friends and found the following. Roaches, pet stains, strong odors that could not be removed by lighting candles or deodorizers. I requested another room only to be told that nothing was available. We stayed 2 of the three...More
Response from Julia R, Guest Relations at WoodSpring Suites OcalaResponded 8 May 2018
Thank you for your feedback. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you and have passed your comments along to the hotel. We wish you best...More
Even though this was just $69 + $50 pet fee, because of the reviews, I thought this would be decent and it's difficult to find something in the area when you have a dog (no La Quintas--which are no fees for dogs--in the area). We...More
Response from Julia R, Guest Relations Corporate Liaison at WoodSpring Suites OcalaResponded 10 March 2018
Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring...More
This was one of the worst places I have ever stayed.
The first room they gave us had not been cleaned. They gave us a new room and did comp us a one night's stay.
They moved us to a new room that, but had...More
Thank Wende P
Response from Julia R, Guest Relations Corporate Liaison at WoodSpring Suites OcalaResponded 27 February 2018
Thank you for taking the time to provide us with feedback on your stay. We value your comments and are sorry to hear that your experience was a negative one during this stay. We are passing your comments to the hotel and are looking into...More
WoodSpring Suites Ocala is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few …Morenights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. Call to learn more. oca - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. Less
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