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Winter Haven, Autograph Collection

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Winter Haven, Autograph Collection
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1,305 Reviews from our TripAdvisor Community

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Showing 1,095: English reviews
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New Bern, North Carolina
Reviewed yesterday NEWvia mobile

The second you walk in the doors of Winter Haven, you are greeted by the wonderful and always cheerful staff. The hotel lobby is inviting and constantly filled with a balanced mixture of tourists and locals enjoying cocktails and chatter. The room wasn't huge, but it was clean and had everything we needed. Who needs a huge room when you're...

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Helpful?
Thank CWisest
Houston
Reviewed 3 days ago NEWvia mobile

I thoroughly enjoyed my stay here. I can not say enough about the excellent hospitality I recieved from all the staff members. This is a very Miami hotel, the rooms and bathroom are on the small side but for someone who doesn't plan on spending much time in the rooms they are perfect. The overall hotel was clean, comfy bed...

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Thank Char L
Los Angeles, California
Reviewed 4 days ago NEW

Everyone here representing Marriott makes you feel at home. Hit up Justin and Melissa at the beach for impeccable service. Be greeted by Esteban at the front desk offering up East Coast love and the best of the best cool as a cucumber professionalism. And say hello to Leonela at Il Bolognese before seating along ocean drive with a good...

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Thank Kathleen A
Reviewed 4 days ago NEWvia mobile

Justin and Melissa, the staff helping us at the beach, were wonderful and attentive. Dinner at the restaurant was also fabulous. Best, most authentic Italian food I've had. However, the rooms were not everything I expected them to be. They were small and not very modern. There was also a lot of noise, construction, people in the hallways, etc. making...

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Helpful?
Thank Katelyn H
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Katelyn H, Thank you for taking the time to share you experience with us! We are thrilled to hear the staff was very accommodating through out your stay. IL Bolognese is a great restaurant and I am glad you were able to enjoy it. I am sorry the rooms were not much to your liking, the hotel was built...

Fort Lauderdale, Florida
Reviewed 5 days ago NEWvia mobile

The hotel itself is classic Art Deco. They have done a fantastic job at keeping that theme all throughout the property. We opted to stay in one of the rooms which have jacuzzis. I would not recommend you do this. The jacuzzi are inflatable types, the water takes countless hours to heat and no more than 1 person at a...

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Thank Hewson01
Ann Arbor, Michigan
Reviewed 1 week ago

I stay in Marriott properties all over the world, and generally have a good to great experience. Not so here. I checked in several hours in advance via the Marriott mobile app, and received confirmation that my room would be waiting. I was looking forward to getting in around 1:30 PM to get a few hours at the beach time...

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Helpful?
Thank David T
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear David T, Thank you for sharing these details with us. It is unfortunate that you had a less than perfect stay. We strive to exceed our guest expectations and ensure they have a pleasant experience, but we fell short with yours. The front desk behavior you encountered is not acceptable and not part of our standard by any means....

Dallas, Texas
Reviewed 2 weeks ago via mobile

Great spot with Great service and personality. This hotel is not the place if you are looking for all the luxuries, but the staff is great and the location is perfect. It is very close to the beach and the restaurant is very solid. Highly recommended.

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Helpful?
1Thank Whcblw
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Whcblw, We are thrilled to read you had a great time. Our location is indeed perfect, with everything in walking distance. I will make sure to personally thank our staff for doing a great job. See you soon! Best, Demetrius

Evansville, Indiana
Reviewed 2 weeks ago via mobile

After a recent stay at the Winter Haven, a Autograph Collection by Marriott in Miami Beach, I'm disappointed to say there is a lot of work this place needs to do before it should be recommended. Far and away, the best part of the stay was the always friendly and pleasant staff. From the outgoing front desk personnel to the...

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Helpful?
Thank RP523
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, My sincere apologies for the inconvenience experienced during your recent stay at the Winter Haven. Your concerns have been shared with the appropriate team to ensure this is isolated issued. If there is anything I can do to correct your recent stay- please feel free to contact me directly at demetrius.hodge@hhmlp.com I look forward to hearing from you...

New York, New York, United States
Reviewed 2 weeks ago via mobile

I like the hotel because it is right on beach. The one of services I was pretty impressed with was that they provide the umbrella and chair on the beach. They have tie up with third party company named Boucher Brother company. That company provides good service at beach. Especially, I would really like to thank Bianca for providing the...

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Helpful?
1Thank Hiral G
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear Hiral G, Thank you for your review and we certainly hope to see you again in the near future. Best, Demetrius Hodge

caracas
Reviewed 2 weeks ago via mobile

I wanted to make an unforgettable 30s birthday present to my sister in Miami beach, so I stayed at Winter Haven Hotel. Lissette Albelo and Victor made a great room welcome to my sister with a 30th Big Ballons, including a cake and a bottle of champagne ready for our entrance; it was awesome!!! Also Lissette helped me to arrange...

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Helpful?
Thank IngGiovi
Demetrius H, General Manager at Winter Haven, Autograph Collection, responded to this review

Dear IngGiovo, I am thrilled to read our staff was able to make your sisters birthday experience amazing. Our team loves what they do and really like to make sure every guest has a wonderful experience. I will be sure to thank Victor and Lissette for going above and beyond to ensure your sister enjoyed her birthday. We hope to...

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Amenities

Highlights
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Winter Haven, Autograph Collection is a truly unique hotel, built from a renovated 1939 Art Deco property located in the heart of South Beach on Ocean Drive. Enjoy breathtaking ocean views from it's rooftop terrace offering sun loungers and full food and beverage services. Savor fresh Florida seafood and Italian cuisine on-site at Il Bolognese. ... more   less 

Additional Information about Winter Haven, Autograph Collection

Address: 1400 Ocean Drive, Miami Beach, FL 33139 (Formerly Winterhaven South Beach)
Region: United States > Florida > Miami Beach > City Center
Price Range: $287 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Winter Haven, Autograph Collection 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Winterhaven South Beach Hotel Miami Beach
Winterhaven South Beach Miami
Winter Haven, Autograph Collection Miami Beach, Florida
Hotel Style:
#39 Business Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
#48 Luxury Hotel in Miami Beach
#55 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Winter Haven, Autograph Collection staff and other travellers.
19 questions
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Questions? Get answers from Winter Haven, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Small showers, no balcony, gym or pool but the service makes up for it all!!!”
 of 5 bubbles 41kathleena, 17 Feb 2017 | Read review
“For the best room book a different property than Winter Have in Miami Beach”
 of 5 bubbles 213DavidT213, 13 Feb 2017 | Read review
“You can't lose- you're across the street from the ocean!”
 of 5 bubbles LNasty11, 31 Jan 2017 | Read review
“Don't forget your phone chargers!!!”
 of 5 bubbles none575, 16 Jan 2017 | Read review
“back of hotel for quieter room”
 of 5 bubbles Mikemorfey, 8 Jan 2017 | Read review
5 of 5