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The Palms Hotel & Spa

Booking.comUSD 254*
View Deal
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 269*
USD 254*
USD 269*
USD 252*
USD 269*
USD 253*
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The Palms Hotel & Spa
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2,435 Reviews from our TripAdvisor Community

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There are newer reviews for The Palms Hotel & Spa
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Showing 1,506: English reviews
Brooklyn, New York
Reviewed 26 September 2012

My husband and I spent four days in Miami and we stayed at The Palms. We arrived early and were happy to find out that our room was ready. I booked an ocean front king bed through Orbitz. The weird thing was that when we checked in they wanted to give us a two bed Ocean front. On our reservation...

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Helpful?
3Thank ehernandez5678
New York
Reviewed 22 September 2012

I enjoyed every bit of my stay here. Very modern and upbeat decor in the rooms and lobby was contemporary. The room was pretty neat and beds were extremely comfortable. The glass back splash in the bath room was very stylishly. I was pleasantly surprised when I saw Aveda products in the bath room and learned that they had an...

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Helpful?
1Thank subbulu
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Thank you for your ‘Spectacular’ comments and review! We’re delighted to hear that you not only loved being our guest at the Palms, but that you found our hotel, décor, staff and Aveda Spa to be an unforgettable experience. I love our Aveda products as well, and hope you can come visit our Hotel and Spa again soon for another...

Murrieta, California, United States
Reviewed 21 September 2012

I always appreciate great customer service and as we were met at our car the Staff was immediately responsive to all of our needs. The staff from checkin to the bar and pool were amazing throughout our entire weekend stay. I must admit we truly felt special to the point the Bellman remembered our last name and greated us the...

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Helpful?
Thank LisaRod326
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear LisaRod, I am thrilled to hear about your ‘absolutely amazing’ experience while being our guest at the Palms Hotel & Spa. Our dedicated staff are truly exceptional in their service delivery & genuine hospitality and clearly one of our biggest assets in ensuring our guests overall satisfaction. Please come for another outstanding stay again soon, so we may welcome...

California
Reviewed 20 September 2012

We just spent 3 nights here after finishing a Mediterrean Cruise and loved it. It doesn't look like much from the front, but than we walked into the lobby and WOW it was beautiful. it is like being at a plantation and we loved sitting outside in the covered patio area. It was very romantic, like being on a second...

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Helpful?
Thank HFTSM
Frauenfeld, Switzerland
Reviewed 17 September 2012

We were in this hotel for 6 nights and we were quiet disappointed. The rooms are nice but a little bit small. The pool is smaller than it appears on the photos. the staff at the beach and de bellboy and the valet parking staff was really friendly but the receptionist are quiet arrogant. But ther is one BIG BIG...

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Helpful?
1Thank Severine H
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Severine, I regret to hear that you left feeling disappointed about our after departure guest options. We truly value our guests and all of their experiences, from arrival thru departure, and apologize if we failed to communicate the value of our Aveda Spa access option to you. When available, our Front Desk is also able to offer our departing...

Austin, Texas
Reviewed 17 September 2012

I am a wedding photographer in Austin, Texas. When our daughter said she wanted to get married at The Palms Hotel & Spa in Miami, I knew they would have a lot to live up to. I can tell you that Monica and staff were amazing in every detail. Nothing was over looked and we felt very welcome. Every thing...

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Helpful?
Thank bkpeary
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Austin, TX: We are truly honored to have had the opportunity to host your daughter’s wedding, here at the Palms. We realize there are many hotels and wedding venues to choose from in the area and it was our absolute pleasure in making the event and entire planning experience a magical and unforgettable one that will last a lifetime....

Santa Fe
Reviewed 12 September 2012

The first impression when I walked into this hotel was WOW! I loved the originality of the hotel and how even though it looked in tip top shape it still had an antique feel to it. But, I do have to say that the best part of this hotel was the staff (specially the bellmen) they were always so helpful...

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Helpful?
Thank NayaSantaFe
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Santa Fe, I love that we were able to ‘WOW’ you with our first impression and that the welcoming smiles of our bellman made your stay truly memorable. Our Bell team, along with the rest of the Palms staff, is dedicated to ensuring that each and every one of our guests receive the very best in genuine service and...

San Francisco, California
Reviewed 5 September 2012

My husband and I decided to escape August in San Francisco for some sun and sand in Miami Beach. We chose the Palms because it was a bit outside the main action in South Beach, right on the water and looked like a good option between the larger properties such as the Fontainbleau and the small deco hotels of South...

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Helpful?
Thank Victoria T
Upper Marlboro, Maryland
Reviewed 5 September 2012

I had an awesome 80 minute massage, mani and pedi. Visited the spa with a group of five girlfriends. We had an awesome time. I love Aveda products. The only do downside was the size of the locker and reflection rooms, to say it was tight would be an understatement. Lol. The spa was very clean and the staff was...

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Thank CDub1204
Atlanta
Reviewed 4 September 2012

I travel quite a bit, so I expect that the statistics of things going wrong with my hotel stay is high. This stay was highly unusual and I think reflects more than just statistical problems of things that can go wrong with a hotel stay. I think there are serious problems with the management of the property. Upon arrival, I...

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Helpful?
7Thank jkps1
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Jkps1, I am truly saddened to hear about the disappointing experiences you encountered while being our guest. Clearly we fell short of your expectations and our promise to deliver genuine hospitality and thorough follow up for the circumstances surrounding your multiple guestroom changes during your stay. Guestroom functionality and cleanliness are top priority along with addressing our guests concerns...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Region: United States > Florida > Miami Beach
Price Range: $294 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
The Palms Hotel & Spa Miami Beach, Florida
Hotel Style:
#17 Spa Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#30 On the Beach Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Palms Hotel & Spa staff and other travellers.
71 questions
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See all questions (71)

Questions? Get answers from The Palms Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an Oceanview and if you are bringing the kids ask for the family suite”
  • AVEDA products in the bathroom- woot! woot!
  • Super comfy beds and the rooms were spotless. Also, loved the turn down service
  • A lovely treat from the hotel
  • Can't beat the view
339amberm, 25 Apr 2017 | Read review
“We where happy with our Garden view room away from the elevator. We could see the grounds and like the value in selecting the lower floor.”
Janymom, 22 Apr 2017 | Read review
“Sea view room is 50 USD more expensive, which I don't think is worth paying for. City view was nice, and, I believe, is much quieter.”
angren, 20 Apr 2017 | Read review
“we requested an upgraded room and got it.”
gwayland2017, 5 Apr 2017 | Read review
“Sea view is a must”
2468mag, 31 Mar 2017 | Read review
5 of 5
Booking.com
USD 254* /night
View Deal
PricelineUSD 252
TravelocityUSD 253
HotelQuicklyUSD 269
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*Disclaimer
Prices are for 1 room, 2 adults
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