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The Palms Hotel & Spa

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The Palms Hotel & Spa
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2,405 Reviews from our TripAdvisor Community

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Showing 1,487: English reviews
Atlanta
Reviewed 4 September 2012

I travel quite a bit, so I expect that the statistics of things going wrong with my hotel stay is high. This stay was highly unusual and I think reflects more than just statistical problems of things that can go wrong with a hotel stay. I think there are serious problems with the management of the property. Upon arrival, I...

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Helpful?
7Thank jkps1
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Jkps1, I am truly saddened to hear about the disappointing experiences you encountered while being our guest. Clearly we fell short of your expectations and our promise to deliver genuine hospitality and thorough follow up for the circumstances surrounding your multiple guestroom changes during your stay. Guestroom functionality and cleanliness are top priority along with addressing our guests concerns...

Miami, Florida
Reviewed 4 September 2012

Our stay at the Palms was great. We live in Miami and took the week off for a break. It was great to see that some parts of South Beach are still layed back, friendly and family oriented. The staff at this hotel is excellent, the grounds are beautiful, their spa is very good and the food is delicious. Yes,...

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Helpful?
Thank CSosaMiami
La Plata, Argentina
Reviewed 4 September 2012

Stayed four nights in late August. My family was on a shopping/beach mission, I had to work out of my hotel room. Recap: Check-in: fast, no issues Rooms: we got a corner room that was larger than I remember. Very nice. They have a strict policy on using their fridge and items are expensive. Buy a small cooler and go...

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Helpful?
Thank shiddy74
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Thank you for your recent stay and for giving us another opportunity to remind you why the Palms Hotel & Spa will hopefully remain your favorite Miami Beach hotel. We look forward to welcoming you back again, but sooner next time! I do apologize for our billing error and am glad that was rectified quickly for you. Sincerely, Elena

Miami, Florida
Reviewed 3 September 2012

This hotel has a wonderful spa. I live in Miami and have gone to this spa a few different times for Ladies Day Out, Birthdays, Bridal Shower, etc. They have really talented aestheticians who know how to get the kinks out of your body. They also have really friendly service staff that help you get situated. The only complaint I...

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Helpful?
Thank WanderingLlamas
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Wandering Llamas, Thank you for being one of our loyal Miami Spa visitors and for sharing your in-spa-rations with everyone on TripAdvisor. We are delighted to hear that you found our Aveda Spa experiences to be truly refreshing and as soon as you are in need of another ‘escape to relaxation’, please contact myself or Iliana Ortega, our Spa...

Hamilton, Bermuda
Reviewed 1 September 2012

We checked into The Palms after our disappointment with another hotel and were immediately impressed. Front Desk: Swift, efficient check in. One of the front desk assistants was able to make some good nightclub recommendations based on the type of music that my husband and I like. Concierge: Was very, very helpful. She suggested some restaurants, made the reservations and...

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Helpful?
Thank TakeMeBacktoSorrento
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear guest, Although your reservation started out at another hotel, I am thrilled to hear that our dedicated team was able to turn an unfortunate situation into a lasting memory of true impressions. I will share your great comments with our Front Desk and Concierge, as although making guests experiences a reality is part of their jobs, it’s wonderful to...

Territet, Vaud, Switzerland
Reviewed 30 August 2012

Very Good place and service, the rooms kind of small. The restaurant too expensive also the beach service anyways the sea view and the proximity to the beach is very good and makes easear to reach it.

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1Thank Marcela D
San Francisco, California
Reviewed 28 August 2012

I have stayed at the Palms for four nights on a Bachelorette party with 3 friends. My ocean view room was large and comfortable however my friends had a much better view from their room that was a few floors higher. By looking at the rooms you could think you are in a business hotel but by walking around in...

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Helpful?
Thank Debbie_LA602
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Debbie, I appreciate you taking the time to write about your recent stay experiences with us and I am even more delighted to hear that both Stefano and Moises at the Front Desk were able to make your stay truly memorable and everlasting. Our colleagues are our greatest asset and both of these gentleman are perfect examples of our...

Ormond Beach, Florida
Reviewed 28 August 2012

My wife and I stayed at the Palms Hotel August 24-26 for a family event. Check in was fine, but from the moment we entered our room on the 10th floor we knew we were in trouble. Starting with the bathroom (see photo). No human being could possibly be comfortable using the toilet. Not only in our room, but some...

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Helpful?
7Thank drofbone
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

Dear Ormond Beach, We were absolutely honored to host your family event here at the Palms and I regret that your memories of the event were not of joyous times together in a beautiful setting, but rather of unfortunate noisy outside occurrences. I am truly disappointed to hear about your sleepless nights as our guest and I would love the...

London, United Kingdom
Reviewed 27 August 2012

We stayed at the Palms for three nights and had interconnecting oceanview rooms - well worth the extra. Overall it is a good hotel, with high quality food and friendly and helpful staff. Our only niggle was that the rooms we eon the small side and were not very soundproof.

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1Thank Travelphilosopher_12
Sydney, Australia
Reviewed 27 August 2012

The staff were extremely helpful and friendly especially at the tour desk. She organised tickets for us to the Miami Heat game at the last minute and provided us with great directions on how to get buses there. The rooms were very nice. Wish it was warmer as we would have been able to enjoy the pool. Great location on...

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Helpful?
Thank Kel V

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Region: United States > Florida > Miami Beach
Price Range: $303 - $677 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
The Palms Hotel & Spa Miami Beach, Florida
Hotel Style:
#15 Spa Hotel in Miami Beach
#23 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 On the Beach Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Palms Hotel & Spa staff and other travellers.
67 questions
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Questions? Get answers from The Palms Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Paying a little extra for an ocean view is worth it.”
 of 5 bubbles SAnnHaller, 22 Mar 2017 | Read review
“Stay someplace else.”
 of 5 bubbles , 19 Mar 2017 | Read review
“ocean view is worth it”
 of 5 bubbles swisstravelers_12, 19 Mar 2017 | Read review
“Stick with a high floor. And confirm that the room is sufficiently close to the router so that wireless functions.”
 of 5 bubbles pricardolaw, 14 Mar 2017 | Read review
“Garden View or Beach View Room are a must”
 of 5 bubbles amandak2782, 3 Mar 2017 | Read review
5 of 5