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The Palms Hotel & Spa

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2,273 Reviews from our TripAdvisor Community

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Showing 1,395: English reviews
New York
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 May 2012

I got this deal thru Delta Vacations and what a deal it was! Room, air and daily buffet breakfast for $695 for 4 nights/5 days. Hotel and rooms are beautiful and staff are very friendly. Right on the beach About a $8 cab ride to Lincoln Rd but you can walk to The Perry and Fountainbleu. Right on the beach... More 

Helpful?
1 Thank sunshine7373
PalmsHotelandSpa, Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, I would like to thank you for sharing your comments, and more importantly, it is a pleasure to hear that you enjoyed your experience with us at The Palms Hotel & Spa. We look forward to welcoming you back in the very near future! Best regards, Lindsay Butler Executive Assistant to the Corporate General Manager lbutler@thepalmshotel.com More 

Montreal
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 May 2012

We stayed in Miami a couple years ago at the Palms' sister hotel (Circa 39), and we had lunch in the Palm's restaurant. We liked it so much, that when we came back to South Beach we decided to stay there. The location is very good, it's a 15 minute walk from Lincoln Road and 20-25 minutes from the crazy-ness... More 

Helpful?
8 Thank thenextman
PalmsHotelandSpa, Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, It’s a pleasure to hear that you have given us the opportunity to host you at both of our properties. Thank you for your great compliments shared about our staff and the serene environment The Palms portrays. I apologize for the unfortunate experience you encountered with one of our spa receptionists, as well as the construction disturbance from... More 

1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 May 2012 via mobile

Overall, this was a huge disappointment. The service was laughable. The deafening construction noises completely ruined the spa experience. The front desk staff is incompetent.

Helpful?
8 Thank Reese99999
PalmsHotelandSpa, Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, I regret to hear that we did not meet your expectations during your recent stay with us. Our staff is extremely dedicated in providing the best service, and fulfilling all guests needs throughout their stay. Unfortunately, the construction at the neighboring property is out of our control, but I would be glad to discuss your concerns further, so... More 

Lexington, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
Reviewed 9 May 2012

A true resort! We absolutely loved every single thing about this hotel! The food, room, pool and beach! The feel of the hotel is very exotic. There was live music on the porch one night and we loved it. The walk into the heart of South Beach on the boardwalk is incredible and takes about 15 minutes. We are booking... More 

Helpful?
Thank Julie B
New York City, New York
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 May 2012

Our four day stay at the Palms Hotel and Spa was more than we could have hoped for. The staff was always competent and courteous, and our stay felt like we were in a family setting. The beach, dining and spa were convenient and enticing. A well organized operation from front desk and concierge to the issuance of beach towels.... More 

Helpful?
1 Thank leoedward1946
Ashwell, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2012

Beautiful hotel. However I left jewelry and toiletries in my room when I left. 4 phone calls and 3 emails later I still haven't got my property back despite the hotel confirming they have it. My children made some of the jewellery for me so I'm feeling very let down given the" first class service" they promote.

Helpful?
2 Thank Hhayes_12
PalmsHotelandSpa, Manager at The Palms Hotel & Spa, responded to this review

Dear Guest, It’s a pleasure to hear you enjoyed our property, but terrible that such memorable belongings were left behind. Please contact me directly, so I can streamline the communication process, and assist you personally in locating your items. Best regards, Lindsay Butler Executive Assistant to the Corporate General Manager lbutler@thepalmshotel.com More 

Lisbon, Portugal
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 May 2012

A well-located hotel in Miami Beach. With an excellent breakfast, good room and good service. the people are friendly and free internet. i recommend.

Helpful?
Thank julio_carrasco
New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 April 2012

The hotel is beautiful and ideally located 5 min cab ride from Lincoln road south beach. Because of the construction next door there is no relaxing and quiet time at the pool or the beach. The restaurant at the hotel is nice but very expensive as is everything in south beach. And the gratuity is always added to the bill... More 

Helpful?
5 Thank Gita V
Sea Bright
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 April 2012

Pretty hotel in a nice location, but continually poor service in every area. I don't know how they maintain their standing as a "Leading Hotel". Don't waste your money. Restaurant front desk was especially rude and inattentive, and our breakfast took over 40 minutes to be served then arrived cold. During a storm our room flooded, and we couldn't get... More 

Helpful?
5 Thank Leesa E
Oakland, CA
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 April 2012

This is a beautiful historic hotel, but service was not up to par for a Preferred Hotel four star rating. My husband and I were with a group of adults for an employee rewards trip. The entire group said the service of the staff was horrible. When staying at a four star hotel guests requests should be responded within a... More 

Helpful?
3 Thank thebabies
PalmsHotelandSpa, Guest Relations Manager at The Palms Hotel & Spa, responded to this review

I would like to thank you for sharing your concerns with us about your stay in March, and I regret to hear that your experience was not as you anticipated. It was much to my surprise to read your comments in regards to the service you received, and that our Management Team has not reached out to you. Our team... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Region: United States > Florida > Miami Beach
Price Range: $264 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
The Palms Hotel & Spa Miami Beach, Florida
Hotel Style:
#17 Spa Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#30 On the Beach Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Palms Hotel & Spa staff and other travellers.
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Questions? Get answers from The Palms Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are worth the upgrade: floor to ceiling windows offer an incredible view.”
 of 5 bubbles 607yiz, 26 Nov 2016 | Read review
“Ocean view is worth it”
 of 5 bubbles dpurcell2, 11 Nov 2016 | Read review
“Not sure but I was in the 10 floor with ocean view and it was Gorgeous”
 of 5 bubbles ericklion, 8 Nov 2016 | Read review
“Get the eight floor - ocean view!”
 of 5 bubbles , 30 Oct 2016 | Read review
“If you are looking for a modern hotel done in the old Florida style then this is the place for you.”
 of 5 bubbles Indy005, 30 Oct 2016 | Read review
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