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Hotel Riu Plaza Miami Beach

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Hotel Riu Plaza Miami Beach
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1,943 Reviews from our TripAdvisor Community

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A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

The RIU Plaza Hotel is fantastic! I'm so happy that I chose this hotel to stay at! It's in a great location and easy access to North and South Beach restaurants. I was able to walk to most things! The boardwalk is right there and the beach is super large! I loved the food, efficient and friendly staff and comfortable...

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Thank A TripAdvisor Member
Reviewed 2 weeks ago via mobile

I must say that this is the worst hotel i have ever been to. The personnel is rude and there is no room service. I woke up in the morning thirsty and they forgot to put water in our fridge. When i called them they told me to come down ( at 6:00) to get my water or someone can...

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Helpful?
Thank San A
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Miami Beach, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send...

Italy
Reviewed 2 weeks ago

Hotel location excellent. The big bus stops outside of the hotel. Beach very good. Room service excellent. All staff is very very nice. International breakfast is very very good, because you can find everything. The hotel is only to recommended.

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Thank Stefano C
Almere
Reviewed 3 weeks ago

Me and my girl stayed in the Hotel Riu Plaza Miami Beach for a week in January. The hotel itself is dated, as are a lot of Miami Beach properties. We've stayed at 3 other Riu hotels (in the Caribean) and this one does not look or feel on par with the luxurious experience we had there. Shoddy paintjobs (Riu,...

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1Thank DenIos
RiuHotelsandResorts, Hotel Riu Plaza Miami Beach at Hotel Riu Plaza Miami Beach, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world. Riu Plaza Miami Beach offers...

Reviewed 3 weeks ago

From the moment we checked in to the moment we ran away as fast as we could, the RIU Miami Plaza never failed to disappoint. Welcome to the $300 per night (and that’s for a basic room) resort where staff are trained via re-runs of Benidorm. After arriving in Miami, we looked forward to checking into the RIU Plaza, getting...

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Helpful?
Thank RazzaTravla
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Miami Beach, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We strive to provide great service and consistency throughout the hotel departments, therefore...

Eden Prairie, Minnesota, United States
Reviewed 3 weeks ago

We were on the 10th floor with a slight view of the ocean on our balcony. The room was extremely small (maybe 9ft x 9ft). My husband and I couldn't walk around the bed at the same time since there was only a tiny space available. There was only one little lamp and one obnoxious overhead fluorescent light. The bathroom...

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Helpful?
Thank Teresa F
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Miami Beach, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We would like to inform that the Capital Bar (Lobby Bar and Deli Corner) is open daily from 06:30-24:00. The well-being of our guests is of the utmost importance, our employees are very eager to learn the different languages. For example, the...

Atlanta, Georgia
Reviewed 3 weeks ago

I stayed for just a night on a last minute "unpublished rate" hotel deal, and I would definitely come back on regular rate. The front desk staff were exceptionally friendly, and even offered me a free room upgrade. There was free ample bottled water and the decorations in the room and lobby were top notch. The pool area and beach...

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Thank HazenW969
Reviewed 3 weeks ago

We enjoyed 10 days in this hotel. Indeed it's too expensive and you have to pay additional costs for everything; 2 dollars for the safe per night, 50 dollars after all for service costs while the regular service costs and tax are added on with 30% on everything. However, this is the situation in the Miami South Beach during this...

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Thank Saskia L
Sydney
Reviewed 4 weeks ago via mobile

While the location of this hotel is definitely great (right on the beach) I really didn't enjoy staying here. Service was lacklustre at best, room had a weird smell and the NOISE was unbelievable! I'm a heavy sleeper but even I was woken up several times each night from idiots in the hall and nearby rooms. No sound proofing it...

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Helpful?
Thank Emma H
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Miami Beach, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. Firstly, we appreciate your positive comments about the hotel’s location. On the other hand, we are very sorry to read that other guests’ behavior made your stay less enjoyable. We...

Reviewed 10 March 2017

The location of the hotel is good, right at the beach. And the Wifi is good. That is all the positive I can say about this hotel. Well, the pool is OK too. But for the rest my 2 stays at this hotel were a very poor experience. Hotel staff speaks poorly English, when they had to search on my...

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Helpful?
1Thank Martin B
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Miami Beach, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. At our front desk we are committed to give all our clients a...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Riu Plaza Miami Beach reopens after a refurbishment that has converted the facilities of the former Hotel Riu Florida Beach, renovating them completely in order to offer the best services for those travelling for business or for pleasure. ... more   less 

Additional Information about Hotel Riu Plaza Miami Beach

Address: 3101 Collins Ave, Miami Beach, FL 33140-4108
Region: United States > Florida > Miami Beach
Price Range: $340 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Plaza Miami Beach 4*
Number of rooms: 284
Reservation Options:
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Also Known As:
Riu Florida Beach Hotel Miami Beach
Riu Florida Beach Miami
Riu Miami
Hotel Riu Plaza Miami Beach Florida
Hotel Style:
#59 Luxury Hotel in Miami Beach
#71 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Plaza Miami Beach staff and other travellers.
66 questions
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Questions? Get answers from Hotel Riu Plaza Miami Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay above 3rd floor to minimize area noise”
DenIos, 5 Apr 2017 | Read review
“Ask for top floor with ocean view, but beware of the small king rooms”
TeresaF533, 30 Mar 2017 | Read review
“Ask an upgrade with sea view”
, 30 Mar 2017 | Read review
“Avoid this hotel”
, 10 Mar 2017 | Read review
“cleaning/restaurant staff fantastic, but not happy with front desk- long check in, and they are saying we did't check out.”
751jananh, 1 Mar 2017 | Read review
5 of 5