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Imperial Swan Lakeland

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Imperial Swan Lakeland
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165 Reviews from our TripAdvisor Community

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There are newer reviews for Imperial Swan Lakeland
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Showing 164: English reviews
Bradenton, Florida
Reviewed 7 September 2015

I paid almost $100 to stay in the Imperial Swan Hotel out of season and it was miserable! My room smelled when I walked in. I soon found out why when I layed on the bed and the blanket and pillows were damp, So were the towels and the next morning my clothes were damp. YUCK!!!!!!! If I had spent...

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Helpful?
Thank Mark S
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Mark S, I am sorry to come back from the Holiday weekend to see your review. I was hoping I could find out what room you stayed in and do some research to see if there was a recent work order on that room. Did you mention this to the front desk also? I'm just trying to make sure we...

Reviewed 5 September 2015 via mobile

Stayed at this hotel on one of my trips to Lakeland and must say this is a great place to stay! Hotel is in prime location and surrounded by local restaurants and shopping! Extremely clean (and surprisingly large) room- and super friendly staff! Very pleased with my stay at this hotel!!!

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Helpful?
1Thank Adriene T
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Adriene T, Thank you so much for taking the time to review your stay with our hotel! We are so happy that you enjoyed your stay and look forward to your return. People definitely can't beat the area as we are surrounded by some of the best choices of restaurants in Central Florida. Have a great day and again, thank...

Reviewed 4 September 2015 via mobile

My family and I stayed here for a leisure visit. The hotel was nice and clean and the staff was very friendly. The pool was clean and very fun for the kids.Great place to stay for an affordable price. We will definitely stay again !

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Helpful?
Thank angelabrownlow
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

angelabrownlow, Thank you so much for your very kind words on your review! I couldn't be happier and certainly will pass these words onto our staff members. Positive feedback generates more dedication and a drive to be better. We look forward to seeing you again and glad we were able to make your stay pleasant! Talk to you very soon.........

New York City, New York
Reviewed 4 September 2015 via mobile

Excellent customer service. Clean and quiet which made my stay very pleasant... nice lounge and pool...easy access for parking, close to polk parkway and restaurants...friendly staff...got an extra day for my room with no problems...

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Helpful?
Thank Olivia W
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Olivia W, Thank you for your time in writing your review on our hotel. We are so glad you enjoyed yourself and our hospitality. We strive to provide the best service around and couldn't be happier that we did our job the way it's supposed to be done for you! See you again really soon ma'am!

Reviewed 31 August 2015

My husband and I wanted a weekend away with out kids without having to spend exorbitant amounts of money in the bigger cities like Orlando and Tampa. We booked a suite at the Imperial Swan and could not be more happy with our choice. The room was a gorgeous suite with a hot tub. The staff was very accommodating and...

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Helpful?
Thank Nickki B
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Nickki B, Thank you so much for your review! I will make sure our entire staff sees it so that everyone can understand the power of passing on positivity. We are glad you had a great time with your husband and so excited to know you'll come back in February. Looking forward to seeing you guys again and we can...

Lakeland, Florida
Reviewed 27 August 2015

I've lived in lakeland for 30 yrs. l have only visited the swan hotel a few times for events. Last month me and my wife stayed for a few days just to get away and i am really glad we did. The rooms were very clean and well kept. All the staff was very courteous and helpful. But the best...

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Helpful?
Thank Gary A
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Gary A, Thank you for the kind words regarding your stay! We really appreciate every review so that we can better the experiences for every guest who walks thru our doors. We look forward to seeing you again and make sure you stop by to say hi to meet in person next time!

Reviewed 27 August 2015 via mobile

What an amazing hotel, The staff was incredible made me feel at home from the moment I walked in. I thought I was in the middle of a musical or commercial they were all very happy and it says a lot about a business when the employees are that happy. I had an amazing experience and will definitely be back.

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Helpful?
Thank Jacob D
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Jacob D, What a nice review sir! We are a family here and like to treat our guests as an extension of that. I will pass the kind words onto our staff so that the love continues. We hope to see you again in the future!

Reviewed 25 August 2015 via mobile

Recently stayed at the imperial swan hotel. I have to say that everything was exactly as I wanted them to be. Friendly hotel staff, great bar to tie one on, and located perfectly in the middle of everything in lakeland. I will be recommending this hotel to everyone taking a trip to this part of Florida.

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Helpful?
Thank db0823
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Thank you so much and we are certainly glad to see you enjoyed your stay. Glad to see that you will be returning in the future. We certainly appreciate the feedback. Take care!

Kathleen, Florida
Reviewed 25 August 2015

Best hotel for the money by far in Lakeland. It's located in down town in the middle of the action. The staff there was superb at some points I thought they were physics, and there attention to detail is above and beyond the reviews high recommend for business or pleasure or both my family enjoyed the area. Food was great...

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Helpful?
Thank Allen S
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Thank you sir for your feedback and we are glad our staff was able to help you enjoy your experience! Being centrally located, a great bite to eat is always very close. Be ready soon, our "in progress" restaurant is near completion and on your next visit you can simply get a great bite by simply calling for room service...

Lakeland, Florida
Reviewed 25 August 2015

the staff and every person I met at this hotel were wonderful. highly recommend to any one staying in Lakeland to stay here at the imperial swan. the rooms were clean the hotel was neat and they were very helpful

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Helpful?
Thank Chad S
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Hello Chad S, I will be sure to let our staff and housekeeping know about your review. We are working very hard to make the improvements and upgrades that guests can see and appreciate. Next time you come thru, make sure to stop by our NEW restaurant that will be opening soon and either sit down or call for room...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 

Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813-1626 (Formerly Sheraton Inn Lakeland)
Region: United States > Florida > Central Florida > Lakeland
Price Range: $142 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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over a year ago
Baldwin, New York
over a year ago

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Questions? Get answers from Imperial Swan Lakeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
 of 5 bubbles syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
 of 5 bubbles CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
 of 5 bubbles stevenk379, 10 Feb 2016 | Read review
“Any room should be nice enough if you aren't near a high school basketball team.”
 of 5 bubbles cynthiamF6049RT, 31 Jan 2016 | Read review
“Don't go near this humid mess!”
 of 5 bubbles marksJ7566UY, 6 Sep 2015 | Read review
5 of 5