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Imperial Swan Lakeland

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Imperial Swan Lakeland
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173 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Jacksonville, Florida
Reviewed 12 July 2016

Stains all over the mattress boxsprings. Rust around bathroom door frame and light fixtures. Hair on bathroom floor. Stains on carpet and curtains. Sign stated that the hotel was undergoing renovations, however, it appeared that only hallways were being renovated. Peeling wallpaper, carpet stains in hallways. The bottom of the pool was crumbling apart. Stains on pool chairs. This hotel,...

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Helpful?
Thank njdjax
Nick B, Manager at Imperial Swan Lakeland, responded to this review

njdjax, I am so sorry to see and hear about your experience. Sounds like you may have been on the 6th floor which is where a large part of complete renovation is taking place. There was a sign saying please excuse the mess but we understand your thoughts. During the summer, the pool stays so packed. There is a plan...

Reviewed 13 June 2016

I am pretty new to this but I thought why not promote when I receive great service? That is what me and my family got here this past weekend. I was in town for a huge family reunion and honestly I was a little nervous since reading some of the reviews. I was very happy. We had 3 rooms booked...

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Helpful?
Thank Syrus G
Nick B, Manager at Imperial Swan Lakeland, responded to this review

Syrus G, Thank you so much for bringing your family here to stay with us! We are glad you had such a pleasant experience and glad to know we will see you again! If you have any other family members in town that ever need a room, you know where to send them! Have a great day sir and thank...

The Villages, Florida
Reviewed 6 June 2016

Our room was on the fifth floor, right over the live band that played off to the lobby. You were able to hear the beat of the music without a problem. Our beds had 2 different white cotton spreads, mine of which needed laundering. The blankets on on queen size beds had to be some 20-30 years old (like OD...

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Helpful?
Thank CAROL523
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

CAROL523, First off, thank you for taking a few moments to review your stay, we appreciate every review regardless. They only make us better and allow us to improve in some areas :-) I would like to speak with you more regarding your stay and possibly get more details. I am fully aware we have ordered a turn and a...

Florida
Reviewed 3 June 2016

While the staff was friendly and efficient, the hotel is dated and doesn't feel very clean or necessarily safe. I actually went to KMart down the street and bought sheets to use instead of the ones that were in the room. We got back to the hotel around 10 after KMart and dinner and the bar patio area, which is...

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Helpful?
Thank 2boysmomFlorida
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

2boysmomFlorida, I would like to take the time to thank you for taking the time to review your recent stay here with us! I am excited to know that our staff was great to you :-) The hotel is "dated" yes, but as an employee of over 4 years now and a person who was born/raised in this area I...

Orlando, Florida
Reviewed 24 May 2016 via mobile

The hospitality was noteworthy; From the front desk, the housekeeping staff and the banquet manager. Even the general manager took the time to meet with us. I was the person in charge for an event we held at this location. They have plenty of meeting space. I recommend if you're going to have an event that you do a careful...

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Helpful?
Thank Amy G
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Amy G, I would like to thank you for taking time to review your event and stay, two birds with one stone :-) If you are the lady I think you are from the recent 5 day event, it was MY pleasure meeting and working with you all. I hope that the meetings went well and that we were able...

Cold Spring, New York
Reviewed 22 April 2016

Older hotel. Needs work. Staff was good. Breakfast needs to be upgraded. Able to walk to some good restaurants. Bedroom was adequate for sleeping and fairly clean but they need to be upgraded. Liked the hot tub area.

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Helpful?
Thank Daniel R D
Nick B, Manager at Imperial Swan Lakeland, responded to this review

Daniel R D, I would like to personally thank you for taking the time to review your stay. As I wish we were rated higher, I understand the areas you discussed and we are working diligently to improve in certain areas. We will shortly be finished with our onsite restaurant to where you can order "in" as opposed to going...

New Smyrna Beach, Florida
Reviewed 27 March 2016 via mobile

We traveled to Lakeland for our nephew's wedding and stayed overnight at this hotel. While it is an older hotel, the room was clean & comfortable and the location was great! We were within walking distance of several good restaurants. The staff was friendly & helpful. The hotel did have a continental breakfast but it was not the best.

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Helpful?
Thank Gtown1976
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Gtown1976, Thank you ever so kindly for the review! We are glad you enjoyed your time here and hope the wedding was beautiful. We are in the process of finalizing the restaurant so maybe next time, instead of the continental breakfast, you could stop in to order a hot breakfast or room service! We are really looking forward to it!...

Rochester, NY
Reviewed 19 March 2016

My Friend and I were taking a spur of the moment trip to Lakeland for the Florida Jets event. We called from the road and were able to book a pair of rooms from Nick at a very reasonable rate for two nights. Check in went smoothly and it was apparent that this hotel was a survivor. The hotel showed...

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Helpful?
Thank Alain L
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

A J L, I would like to reach out to personally thank you for submitting such a detailed review of your stay! I was the one you referred to in the beginning as I took your reservation. This is an old Four Points by Sheraton, you are correct. I will say, that I have been here for over 3 years...

Oakton
Reviewed 10 February 2016

Room was not very clean; carpet was dirty and we found an old pair of shoes at the foot of the bed. In addition: phone didn't work; torn blankets; moldy tub; toilet flapper leaked so it refilled every few minutes all night long. Two of five days there, we received no maid service until we repeatedly complained to the front...

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Helpful?
Thank Steven K
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Hello Steve, I remember dealing with almost all of the softball teams and am very sad to hear about this. I believe I was the one when you checked out you jokingly let me know about the shoes. That is not acceptable and will be addressed I assure you. Who did you speak to at desk about the maid service...

Prescott, Arizona
Reviewed 10 February 2016

We stayed here because it was a host hotel for my husband's Senior Softball Tournament. Family members also joined us. Very convenient location, lots of restaurants nearby, very fair nightly rate, and staff was professional & accommodating. The continental breakfast (coffee, juice, bagels/muffins, fruit & cereal) was more than we expected & happy hour drink prices (my husband's team won...

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Helpful?
Thank Karen M
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Thank you for the time to stop by and review your stay at our hotel! We appreciate the kind words and look forward to working with you again in the very near future! We love our town here and glad it provided memories for years to come!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 

Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813-1626 (Formerly Sheraton Inn Lakeland)
Region: United States > Florida > Central Florida > Lakeland
Price Range: $147 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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over a year ago
Baldwin, New York
over a year ago

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Questions? Get answers from Imperial Swan Lakeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are the only choice, regular rooms will bring real disappointment”
DaChief, 17 Apr 2017 | Read review
“Hotel is old but pretty well maintained and clean. Service at the front desk is horrible.”
psint, 10 Apr 2017 | Read review
“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
stevenk379, 10 Feb 2016 | Read review
5 of 5