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We have stayed here quite a few times without any issues. THIS time, it was beyond MISERABLE!!!!!! There was a quinceanera celebration that went on for over 6 hours on the 7th floor. It didn't matter what room they gave us (some of us on...More
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 3 weeks ago
Thank you for your review :-) I can speak on this since I am the Food & Beverage Director here. I hosted that party on the 7th floor the night you speak of. I apologize for the noise but as a banquet facility...More
This place needs to be torn down and replaced with anything. The rooms are old, stank, roach infested and basic crap. Had a friend from Europe stay there on my recommendation based on its perceived level of comfort. i was 10000% WRONG. I was SO...More
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 31 May 2017
Thank you for spending a few moments to review your stay! That being said, I have a few comments. I will have to say that I respectfully disagree with alot of what you describe. I personally have been here for 4 years and we...More
We stayed at the Imperial Swan for three nights, while attending a convention. We did receive a reduced convention rate for our King Suite room. First, the good: The suite was large and the bed comfortable, as well as having plentiful premium towels. The bad:...More
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 27 April 2017
I want to start out by saying I appreciate your review of your stay with us!! Not many people who say they will do so actually take the time to review, so thank you for that. Yes, the suites are great! I'm assuming you...More
I stay at this hotel 4-5 times a year. In the past, Brad, has gotten me early check-in, around 10:30 am. Well, Brad is gone and Rosa is there. When I asked for early check-in she started quoting company policy. Obviously not what I wanted...More
1 Thank psint
Response from nickimperialswan, Director of Sales at Imperial Swan LakelandResponded 12 April 2017
I would like to say thank you for your Trip Advisor review and taking the time to do so. While I appreciate you saying the kind words about myself and Brad, I will say Rosa is great at her job and I am...More
Me and 3 of my fellow pilots came down to this hotel and had a great stay. We fly down for the fly in and our original hotel had no more rooms. So we heard there were rooms available here. Now, we will officially be...More
Thank A TripAdvisor Member
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 11 April 2017
Well, we hope you have flown home safely! We are very appreciative to the pilots who come in along with fans in general of the Sun N Fun event. It is always great for the city and the event is always top notch. We are...More
USD 104 - USD 111 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Smoking rooms available
Number of rooms
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