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The Westin Lake Mary

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The Westin Lake Mary
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649 Reviews from our TripAdvisor Community

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Showing 633: English reviews
Northborough, Massachusetts
Reviewed 8 December 2013

This hotel is perfectly located for Orlando visitors, or for us, it was its proximity to the auto-train in Sanford. The staff was very knowledgeable and helpful. (especially Anthony at the front desk)' We enjoyed Shula's restaurant and bar. It was just a nice relaxing place to stay. Across the street is a great mall with many more bars and...

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Helpful?
Thank Ed B
Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Ed B Thank you for taking the time to review our hotel. We are gald you enjoyed your stay. Looking foward to your reeturning. Thank you

Indialantic
Reviewed 6 December 2013

The entire staff. under the the guidance of Mr.Stuart Newark, the Executive Vice-President, was very professional and courteous. One of the best managed hotels I have stayed in. Even though Stuart had a busy schedule, he chatted with me to make sure We had a comfortable stay.The room service was quick and efficient. The room itself was spacious and so...

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Helpful?
Thank Chananthra
Watford
Reviewed 6 December 2013

I am currently staying here with my husband who is with a convention. Just tried to order room service on hold until I gave up. Out at pool no service at all . Have to ring to have room made up my key didn't work on day 4 desk asking for my phot evidence that was in the safe in...

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Helpful?
Thank OlaWatford
Pete V, General Manager at The Westin Lake Mary, responded to this review

Dear Ms Watford; OUCH! I was concerned that we failed to deliver our ususal great service to you at the pool and have reviewed your comments with our service team. My appologies for this deficency. I was glad you stayed 7 days and the and reviewed the rest of your experience as "grand" Thank you

Cincinnati, OH
Reviewed 30 November 2013

We stayed here 2 nights while in town visiting family. We stayed on the 7th floor and were unsure if anyone else was on the floor because it was so quiet. Our room was very quiet and clean. Staff were friendly and helpful. Property is very near shopping and many restaurants to choose from. We did not eat at the...

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Helpful?
Thank DavidandKim
St. Augustine
Reviewed 12 November 2013

The hotel staff are welcoming and helpful, and the hotel itself is lovely. The rooms are clean and nicely decorated. It's in a terrific location near a center across the street with many nice restaurants, and within walking distance. This is a good location, too, because it's far enough from the traffic congestion of Orlando to allow for easy in-easy...

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Thank Schoolmarm1973
Grafton, Massachusetts
Reviewed 11 November 2013

I stayed overnight at the Westin after a banquet. Very comfortable room, awesome and comfortable king sized bed, spacious bath with dual head shower. Breakfast at Shula's was very nice, although my only complaint is that the bar closed at 11PM. There is an entertainment area across the street, but it would have been nice to stay on property. Room...

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Thank RedSoxNation1
Miami, Florida
Reviewed 8 November 2013

I stayed at this property from 11/3-11/8 for work training. I must say that the Westin Lake Mary exceeded all my expectations. The property was very clean and modern. I would really like to commend front desk agents Lauren and Jason for their friendliness and attention to detail. They went above and beyond to help me. Not being from the...

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Thank Alex M
San Fernando, Trinidad
Reviewed 27 October 2013

I stayed in the Westin, Lake Mary, for 6 nights on a business trip. I am from Trinidad & Tobago. Pros: 1) Free parking 2) Very clean 3) Nice bed 4) Courteous staff 5) Very near to variety of food Cons: 1) Room - expensive - $179 per night 2) Phone - extremely expensive - $10 to $15 per minute....

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Thank dlion88
Lehigh Valley, PA
Reviewed 21 October 2013

We recently spent a week in Disney which is about 50 minutes from the Orlando Sanford airport (which we flew in and out of). Because our flight was leaving in the morning (and we traveled with a larger group), we decided to drive from Disney to Lake Mary to be closer to the airport. The Westin is a beautiful hotel...

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Thank Shann346
Jacksonville, Florida, United States
Reviewed 15 October 2013

I have stayed here several times for business and have found it quite nice. The front desk and restaurant staff is always friendly and helpful. The hotel is fairly new and very comfortable. The restaurant is a Shula's and has a great variety on the menu.

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Thank Kathleen103

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Shula's 347 Grill
Shula's 347 Grill
Cuisines: American, Bar, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Westin Lake Mary, Orlando is a sophisticated, upscale hotel near Central Florida's attractions and technological corporations. We have 14,000 sq ft of event space, free wifi, and a heated outdoor pool ... more   less 

Additional Information about The Westin Lake Mary

Address: 2974 International Parkway, Lake Mary, FL 32746
Region: United States > Florida > Lake Mary
Price Range: $208 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lake Mary 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
The Westin Lake Mary Hotel Lake Mary
Hotel Style:
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lake Mary staff and other travellers.
7 questions
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Questions? Get answers from The Westin Lake Mary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are great.”
I2169MRjohnh, 17 Mar 2017 | Read review
“Try to get on the 7th Floor where Executive lounge is , being an SPG member probably helps .”
PotatoPete, 10 Feb 2017 | Read review
“Shula's steak house has very good food and the bar was well worth visiting.”
a410traveler, 9 Dec 2016 | Read review
“SPG floor was good-6th floor.”
markbF3787SS, 3 Dec 2016 | Read review
“Coordinate your shuttle trips in advance at least 15-20 minutes, reliable.”
RolandoGomezPhotog, 22 Nov 2016 | Read review
5 of 5